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Everyone was nice. The property was clean. There is no spa, the pool is very small, there is a second “pool” that is about 6” deep that is adults only and has sun loungers. They have some small activities but you have to register with the “concierge” who really just wants to sell you a timeshare. The property is pretty good but amenities are lacking. Especially given the “resort fee” you have to pay daily - which is puzzling because the amenities are not really any better than a standard hotel would be.

Staff members were very helpful and respectful. The rooms were very clean.

The closest hotel to the airport for a day or few hours of layover. The shuttle bus service makes it an ideal place and runs every 30 minutes.

Monkeypod Kitchen restaurant at the hotel is very good.

We stayed at this hotel for 6 days, and unfortunately, this will be our first and last stay. From the moment we arrived, we had a very negative experience with a front desk employee named Lindsay. Her behavior toward us felt disrespectful and, at times, discriminatory. We were traveling with an oversized van, and the hotel parking garage has a low clearance, so our vehicle could not enter. When we explained this, she simply told us to “change the car,” which is unrealistic when you’ve already rented a vehicle. The next day, we spoke with a manager at the front desk who acknowledged that the situation had not been handled properly. She explained that cars that do not meet parking requirements should be addressed accordingly, and some vehicles were moved that day. However, later that evening, we encountered Lindsay again, and the issue continued. She refused to assist, was very dismissive, and even waved her hand in our face saying she didn’t want to see or talk to us. This is completely unacceptable behavior from a customer service representative. To make matters worse, another guest approached to ask what had happened, and Lindsay openly shared details of our situation without any regard for our privacy. We reported everything to the hotel’s headquarters and were told a report would be filed, but we never received any follow-up. Aside from this, the overall experience did not meet expectations. The rooms are extremely small—comparable to cruise ship cabins—and the breakfast

Breakfast was great. Better than what I expected. Hotel is a bit older looking but well maintained. Valet was fast.