4/10 Poor
Mary
Travelled with partner
11 Feb 2026
Disliked: Amenities, property conditions & facilities
The room was a partial ocean view, which should have bave been a sliver of ocean view. The bed was rock hard, and they charged for everything, which was not clear before checking in. When you ask about what transportation they normally recommend, they list all the normals. I ask for which was more reliable or cost efficient, they had no clue. You ask about restaurant recommendations, and two concierge refer you to an offsite restaurant, where none of them have eaten,and steaks are very expensive. Then you ask them about things to see, and they try to get you to join a very expensive per person luau that coincidentally is free if you sit through their timeshare seminar. No other recommendations. We ended up leaving for home early due to my husband's health issues, and they refused to refund our money or even give us a credit stating that it would have to come from Expedia. Its not like we planned for his issues. I guess Hilton must be struggling. The parking garage was creepy, and there were vagrants and obvious druggies everywhere. The hotel is clean, but very dated. Not sure how it's modern, and the balcony furniture was rusty. I will never stay at another Hilton.

Mary
Stayed 3 nights in Feb 2026
































