6/10 Okay
Guillermo
Travelled with partner
20 Jan 2026
Liked: Cleanliness
Disliked: Amenities
Our stay at The Cityview – Chinese YMCA of Hong Kong was, unfortunately, very underwhelming.
From the beginning, it was clear that we were just another customer to them, nothing more. There was no sense of warmth, care, or personal attention, and the experience felt purely transactional.
While we recognize and appreciate their efforts toward environmental responsibility, it did not feel like the same level of care was extended toward customer experience. The service lacked engagement, empathy, and any attempt to make our stay feel comfortable or special.
In the end, it was simply another hotel for us, nothing memorable, nothing special. And honestly, we felt the same way in return. A stay that meets basic needs, but without genuine hospitality or care for the guest.
Guillermo
Stayed 3 nights in Jan 2026

























