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Hanmer Springs Retreat

4.5 star property

Photo gallery for Hanmer Springs Retreat

Sports bar, garden views, open daily
2 bedrooms, desk, laptop workspace, blackout curtains
Sports bar, garden views, open daily
32-inch TV with cable channels
Courtyard

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Kitchen

Explore the area

Map
35 Hanmer Springs Road, Hanmer Springs, 7334
  • Hanmer Springs Thermal Reserve
    ‪13 min walk‬
  • Hanmer Heritage Forest
    ‪3 min drive‬
  • Conical Hill
    ‪7 min drive‬

Room options

View all photos for Standard Studio

2 bedrooms, desk, laptop workspace, blackout curtains

Standard Studio

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Executive Studio

Executive Studio

Executive Studio

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio, Bathtub

2 bedrooms, desk, laptop workspace, blackout curtains

Premier Studio, Bathtub

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Studio

2 bedrooms, desk, laptop workspace, blackout curtains

Superior Studio

  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom

Mini-fridge, microwave, electric kettle, toaster

Suite, 1 Bedroom

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Living area

Two Bedroom Apartment

  • 85 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Similar properties

Seasonal outdoor pool

Edit Hanmer Springs

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (514)
The price is AU$254
for 1 room
includes taxes & fees
28 June - 29 June
Edit Hanmer Springs

About the area

Hanmer Springs

With a stay at Hanmer Springs Retreat in Hanmer Springs, you'll be in a national park, just a 2-minute walk from A Maze N Golf and 10 minutes by foot from Hanmer Springs Thermal Reserve. .This family-friendly motel is 0.7 mi (1.1 km) from Chisholm Park and 1 mi (1.7 km) from Conical Hill Walkway.

What's nearby

  • A Maze N Golf - 3 min walk - 0.3 km
  • Hanmer Springs Thermal Reserve - 13 min walk - 1.1 km
  • Chisholm Park - 16 min walk - 1.4 km
  • Hanmer Heritage Forest - 3 min drive - 2.6 km
  • Conical Hill - 7 min drive - 2.6 km

Getting around

  • Christchurch International Airport (CHC) - 100 min drive

Restaurants

  • ‪Fire & Ice Cafe Restaurant & Bar - ‬9 min walk
  • ‪Sushi & Bowl - ‬13 min walk
  • ‪Isobel's Restaurant and Bar at the Heritage Hotel - ‬13 min walk
  • ‪Rustic Cafe & Tapa's Bar - ‬12 min walk
  • ‪Salt N Pepper Cafe/Restaurant/Bar - ‬15 min walk

About this property

Hanmer Springs Retreat

Family-friendly motel with a coffee shop and a restaurant
Hanmer Springs Retreat offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Accommodations at this 4.5-star motel have kitchenettes with microwaves and cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access. Premium cable television is provided. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 33 air-conditioned rooms featuring kitchenettes. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and microwaves, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this motel include concierge services, an arcade/game room, and wedding services.
Enjoy local and international cuisine at Five Stags Hanmer Springs, a steakhouse which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, multilingual staff, and luggage storage. Planning an event in Hanmer Springs? This motel has 2153 square feet (200 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Five Stags Hanmer Springs - Overlooking the garden, this steakhouse specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Bar - Overlooking the garden, this sports bar serves dinner and light fare. Happy hour is offered. Open daily.
Private function Bar - This cocktail bar serves dinner and light fare. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 15 for adults and NZD 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Bar
  • Five Stags Hanmer Springs
  • Private function Bar

Things to do

  • Arcade/game room
  • Bicycle tours
  • Billiards/pool table
  • Playground

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (2,153 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3.50 percent for credit card payments
The front desk is open Monday - Sunday (7:30 AM - 11:30 AM) and Monday - Sunday (2:30 PM - 6:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between August 19 and August 24.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 15 for adults and NZD 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.50 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Hot springs access available from 10:00 AM to 6:00 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hot Springs Motor Lodge Hanmer Springs
Hot Springs Motor Lodge
Hot Springs Motor Hanmer Springs
Hot Springs Motor
Hot Springs Motor Hotel Hanmer Springs
Hanmer Springs Retreat Hotel
Hanmer Springs Retreat Hotel
Hanmer Springs Retreat Hanmer Springs
Hanmer Springs Retreat Hotel Hanmer Springs

Hanmer Springs Retreat Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 1001 reviews
Rating 8 - Good. 359 out of 1001 reviews
Rating 6 - Okay. 125 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Maren

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check-in at 3 PM, check-out at 10 AM, so if you’re staying one night, you’ve booked a very expensive nap. Couldn’t make it this time (sick kids), but the hotel has a strict no rebooking, no refunds policy. Messaged to see if there was any flexibility and got bounced to Expedia. Expedia tried calling on my behalf, but the hotel didn’t pick up. Eventually, I got a text saying they’d leave my key in the room…which wasn't the help I was needing. I’ve stayed before, and the rooms are clean, but the furniture whispers “I’ve seen things.” fewer stains and more charm, would go a long way. There are plenty of other spots in Hanmer Springs with flexibility, lovely accommodation, and great customer service - We’ll be choosing one of those next time.
Stayed 1 night in Mar 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room Excellent evening meal
Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large facing the west for afternoon sun, was clean and well appointed
Stayed 1 night in Mar 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent accommodation, good friendly staff, a shame there nothing to do in the town.
Stayed 1 night in Mar 2025

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little run down but ok because of value.
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Stayed 1 night in Feb 2025

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, everything you need for a comfortable stay. Good bed.
Stayed 2 nights in Mar 2025

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Feb 2025

8/10 Good

Lynley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our 1 night stop over. Smaller unit but clean and comfy. Great restaurant on site.
Stayed 1 night in Feb 2025

8/10 Good

Stan

Travelled with partner
Liked: Property conditions & facilities
The staff were pleasant and very helpful, couldn’t fault them.
Stayed 2 nights in Feb 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
The complex is getting more and more run-down through lack of care & maintenance. Exterior lights are hanging off the walls, cigarette butts on the decks. The fridges are never defrosted - completely blocked with ice. There was no milk. The shower head needs a new seal as water blows everywhere from the back of the fitting. I left a personal item in the motel and the owners ignored all requests to get it back. 0/5
Stayed 1 night in Feb 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people went out of their way to be helpful and pleasant. A great place to stay for a couple of days. Highly recommended.
Stayed 2 nights in Feb 2025

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendky upon check-in. However no reply to 4 messsges left prior to arrival. Very disappointing
Stayed 1 night in Feb 2025

6/10 Okay

Averil

Liked: Staff & service
An average NZ place to stay. Beautiful surroundings
Stayed 2 nights in Feb 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet with beautiful views.
Stayed 1 night in Feb 2025

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Given disabled room with no prior warning

Booked a Supierer Studio room for the weekend to celebrate my wife's 50th Birthday. Arrived after Reception closed 6pm (very early to close) to find they had put us into the disability room complete with Hospital style bathroom. Normally Hotels/ motels would sell these rooms as disability rooms so at least if you book it you know what to expect but beware this place does not specifically advertise it has disability rooms so you book a normal room and there is a chance they will give you one of these rooms. Breakfast was very mediocre, we tried 2 of the breakfast cereals and they were very stale and same for the crackers with the cheese. Coffee did not taste nice at all.
Stayed 2 nights in Feb 2025

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't say anything wrong about this place hosts and staff could not do enough for us for the 2 days we where there and the room was super clean tidy
Stayed 2 nights in Feb 2025

10/10 Excellent

Aliaon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Loved the size of the room, the balcony, the quiet
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to pool.
Stayed 1 night in Feb 2025

6/10 Okay

Timothy, Hamilton

Travelled with family
Liked: Cleanliness, staff & service
Stayed a few years back and the place was very good. It however now needs updating. The attached restauramt has declined.badly and breakfast is not worth it, just go into town. Its clean and comfortable and good access to town but needs an update
Stayed 2 nights in Feb 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers were extremely helpful and took care of my every need
Stayed 4 nights in Feb 2025

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Aimee

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Staff are amazing, friendly and helpful! Rooms could do with a better clean!
Stayed 2 nights in Feb 2025