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The front desk personnel were very friendly and helpful. The room was clean and comfortable.

My hotel room was clean and very comfortable. Parking was very accessible and the location of the hotel was easy for me to get to John Ball Zoo and Frederick Meijer Park.

We we unaware that the place was under construction, so bar and breakfast area were closed. Not sure if they were in the process of putting up or dismantling a water slide, but they could've done a better job keeping the area cleaner. One of our rooms bathroom fan would NOT shut off. When we reported it to the front desk, the lady brushed us off and said they've already had maintenance check it out several times, and maintenance could not figure out why it wasn't working. Very annoying when trying to sleep or relax. My mom's room had moldy blankets and staff took forever to vome and change them and get the dirty ones out of the room. Very disappointed in Sonesta. I expected much better. Other staff were very nice, however.

unavailable amenities

Everything and I mean everything was wonderful. The only thing we would have preferred is your bar being open for service other than the customer reception. Thank you for a great stay for the lantern festival.

not very nice, advertised really well on the website but it’s so gross inside smells so bad like cigarettes everywhere and just overall sketchy