Downtown Dallas luxury accommodation

Lunch wasn’t open or available as stated. The elevators broke and everyone in the hotel was stuck on every floor. Then they only got 2 elevators working and it took over an hour to get down. The “fire” stairs don’t even go down to the lobby. Not to mention the parking garage that they make you pay for, gets blocked off by the club next door and you can’t even get in to park. No offer for compensation or discount or anything. Hotel looks cool in the lobby but everything else is completely outdated and broken or doesn’t open as says.

Everything went smoothly! Easy check in and check out! Clean and great amenities!

One of the worst stays I’ve had. The room was dirty and smelled awful, and the electronics provided (like the hair dryer) were filthy. The AC and refrigerator barely worked. On top of that, I paid for valet parking and my car was damaged while in their care. Completely unacceptable—avoid this place.

The hotel property is fine-the lighting in the bathroom is horrible and size of the bathroom is too small for a junior suite. Didn’t replenish creamer and toilet paper. Have stayed in numerous Fairmont properties, both on Gold and normal rooms, and have had great experiences-this didn’t look/feel like a Fairmont property.

Free coffee in the morning would be a nice treat.

It was clean, but the room was tiny and certainly over priced. They are going through renovations, but they could at least have a place to purchase water, soda or something.