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Crowne Plaza Dallas Downtown by IHG

3.5 star property

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Point of interest
Check-in/check-out kiosk
Premium bedding, in-room safe, desk, iron/ironing board
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
1015 Elm St, Dallas, TX, 75202
  • Place, Dallas World Aquarium
    ‪3 min walk‬
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪12 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(78 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.0 out of 5, Very good, 3,490 reviews
The price is AU$192
includes taxes & fees
16 Feb - 17 Feb
Magnolia Hotel Dallas Downtown

About the area

Dallas

A stay at Crowne Plaza Dallas Downtown by IHG places you in the heart of Dallas, within a 15-minute walk of Kay Bailey Hutchison Convention Center and Dallas World Aquarium. .This hotel is 0.7 mi (1.2 km) from Reunion Tower and 0.9 mi (1.4 km) from American Airlines Center.

What's nearby

  • Dallas World Aquarium - 3 min walk - 0.3 km
  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.6 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • Reunion Tower - 12 min walk - 1.0 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Sushiya - ‬3 min walk
  • ‪Wingbucket - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, 5-minute walk to Dallas World Aquarium
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 291 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at THRIVE Restaurant serving the guests of Crowne Plaza Dallas Downtown by IHG, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has 30000 square feet (2787 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Round Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 461 out of 1295 reviews
Rating 8 - Good. 241 out of 1295 reviews
Rating 6 - Okay. 236 out of 1295 reviews
Rating 4 - Poor. 163 out of 1295 reviews
Rating 2 - Terrible. 194 out of 1295 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

David

Liked: Cleanliness, room comfort
Overall the hotel was a good stay, but elevators were broken. They also stopped at every single floor on the way down for no reason!! I would stay again but the elevators play a big part if I would actually stay again. Waiting 20+ minutes for that 1 working elevator to be empty or even have space was crazy
Stayed 3 nights in Oct 2025

6/10 Okay

Angela

Travelled with family
Elevators took forever
Stayed 3 nights in Oct 2025

2/10 Terrible

Calob

Stayed 1 night in Oct 2025

8/10 Good

Darion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside of the uneasy parking situation of downtown Dallas.
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2025

6/10 Okay

Shelly

Liked: Staff & service
Our first room had a bad odor, was hot and the air conditioner did not cool it off. It also had a water leak in the bathroom. Room 1506. The friendly desk clerk moved us to a different room that was pleasant.
Stayed 1 night in Oct 2025

2/10 Terrible

Mayra

Stayed 1 night in Oct 2025

6/10 Okay

Richard

Stayed 1 night in Oct 2025

10/10 Excellent

Rose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Balcony View was very nice and calming - Breakfast was good and fresh. Staff was excellent
Stayed 1 night in Oct 2025

4/10 Poor

David, Houston

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Crown Plaza Dallas Downtown was, unfortunately, a disappointing experience due to several issues that significantly impacted my visit. The front desk service was notably poor. The staff seemed disorganized and unhelpful, making check-in a frustrating process. Their lack of professionalism set a negative tone from the start. Additionally, the bar closed much earlier than advertised, which was inconvenient for those looking to unwind in the evening. Similarly, the pool closed earlier than expected, limiting access to a key amenity. To make matters worse, the pool was dirty, with visible debris that made it unappealing and unhygienic. I had booked a balcony room, but it was canceled prior to check-in without any clear explanation or adequate resolution offered, which was a major letdown. To top it off, the water pressure in the shower was extremely low, making for an uncomfortable and inconvenient experience. Overall, the combination of poor service, limited amenities, and maintenance issues made this stay far below expectations. I would not recommend Crown Plaza Dallas Downtown unless significant improvements are made. Rating: 1/5
Stayed 1 night in Oct 2025

2/10 Terrible

Nutrinh

Travelled with family
Disliked: Staff & service

Terrible service

This hotel is terrible, when we got there we went to the elevator and the elevator sounded like it was going to break any second. When we got settled we went to check out the pool at night at 10:15 pm, but the doors were locked we tried our card, but it still didn’t work so we called the front desk and we told them that the doors were locked and the receptionist told us that he will send somebody up to open the door. Ten minutes later nobody was there to open the doors so we called again and the guy said that the pool is closed, but the worst part was that the sign said that it was open from 8 am to 11:00 pm. Next day we went to check out the pool again. We were there at 9:30am and pool still closed. I called receptionist again and she said due to maintenance they are not ready to open. I said they should change their pool hr of operation and she hung up on me. The girl restroom by the pool is broken, toilet completely til over and no sink water. I don’t know why they don’t lock up that restroom or put a sign. The bathtub doesn’t drain. The restroom is so small. You open the restroom door it hit the toilet. Terrible place.
Stayed 1 night in Oct 2025

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness
Hotel looked to be unprepared for the amount of people staying the weekend of October 10th. It was OU/TX weekend. There were several busses (6-8) of college kids staying at the hotel. Only 2 of the 4 elevators were working the entire weekend. I would not recommend this hotel for the OU/TX game.
Stayed 2 nights in Oct 2025

2/10 Terrible

Eamon

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I was greeted by a young woman who was not especially polite. I expect more from someone in the service industry. I was given two room keys, and was given the wrong room type. I later found out that one of my keys was to my correct room type, and the other was to a different room with reversed room numbers on the same floor. The other key was to the room I should have received, and I only found this out later by trying to use that key to enter my room and it not working. I confirmed it was the wrong key by walking to the alternative, swapped room number, and being astonished to see that my key worked for a room that was never given to me officially by the front desk woman. When I went down to the front desk to get some help, no one was there. I waited around and eventually someone came by and was very confused that their co-worker could have made such a mistake and they even had trouble finding my reservation because they kept trying to look it up by room number, which was of course incorrect in their system. When I let them know to check by the other room number, they finally found it and reprogrammed my second key correctly. Downtown Dallas is pretty rough overall, so I can't blame this hotel too much for being in that neighborhood, but the hotel is definitely run down and although it was cheaper, it still wasn't worth the price. The air conditioner was very noisy and the bathtub drain clogged. I don't think I'll stay again unfortunately.
Stayed 1 night in Sep 2025

8/10 Good

Shawn L

Stayed 1 night in Sep 2025

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Every thing was fine. Except they were having issues with the parking garage gate and the AC unit made a loud rattling noise the whole time
Stayed 2 nights in Sep 2025

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was not clean,hair all over the shower,no toilet paper. Second night we came back to trash and dirty towels left outside our room. Phone didn't work and never was fixed despite notification to front desk. Balcony door didn’t close properly or lock,very unsafe for children. Constant elevator problems and difficulties getting bags in and out of the parking area.
Stayed 2 nights in Oct 2025

8/10 Good

Marah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 3 nights in Sep 2025

10/10 Excellent

Claudea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff and clean rooms! Great visit.
Stayed 1 night in Oct 2025

10/10 Excellent

Egor

Stayed 2 nights in Oct 2025

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, room comfort
Room clean but floor near AC had carpet soaked.
Stayed 1 night in Sep 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Sep 2025

2/10 Terrible

PHILLIP

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator's were very slow. Morning staff at breakfast were more busy with other things than the customers. Outside the hotel were individuals smoking weed around the hotel. Felt very unsafe. Staff was very unhelpful.
Stayed 1 night in Oct 2025

8/10 Good

Rebecca

Stayed 1 night in Sep 2025

2/10 Terrible

Liz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was horrible, the valet staffs phone seemed to be more important than helping assist with parking. After checking in i waited 15min just to get to my room which had a bad drainage problem in the shower. I was moved to another room that smelled and was also not the cleanest. I had to wait a minimum of 15- 20 min every time for the elevator. There were 4 elevators and only 2 of them worked. Multiple groups of people had to pile into each elevator just to have a chance at making it to where they needed to go. I was late to my dinner reservations due to the elevator not working properly. The only reason i could not cancel the 1 night stay at this hotel was because i didn’t have time to go and find another before my night plans were starting.
Stayed 1 night in Oct 2025

6/10 Okay

Jacquetta

Travelled with family
Liked: Staff & service, room comfort
The staff was very courteous and informative. The parking garage sucks, I understand it was built decades ago but its tight fit, there's no one at the gate. Our card did not work at all we had to call the help desk evertime we wanted to leave. The room was clean and the beds were comfortable, however did not want to use the shower because I did not bring shower shoes, see pics. It s dirty with stains. I went to check out our view and saw a big crack in our window. This is what where doing, putting tape on it. That too me seems like an immediate fix, esp for safety reasons. I've been to other Crowne Plazas before but this one I can promise I won't be returning.
Tub had stains
Crack in the window
Stayed 1 night in Oct 2025