With a stay at Crowne Plaza Dallas Downtown by IHG, you'll be centrally located in Dallas, just a 4-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center. .This hotel is 0.7 mi (1.2 km) from Reunion Tower and 0.9 mi (1.4 km) from American Airlines Center.
What's nearby
Dallas World Aquarium - 3 min walk - 0.3 km
John F. Kennedy Memorial - 5 min walk - 0.5 km
Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
Reunion Tower - 12 min walk - 1.0 km
American Airlines Center - 15 min walk - 1.3 km
Getting around
Akard Station - 3 min walk
Dallas Union Station - 10 min walk
Love Field Airport (DAL) - 18 min drive
Restaurants
McDonald's - 3 min walk
Starbucks - 2 min walk
Twisted Trompo - 4 min walk
Frankie's - 4 min walk
Monarch - 4 min walk
About this property
Crowne Plaza Dallas Downtown by IHG
Hotel with an outdoor pool, a short walk to Dallas World Aquarium
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 291 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at THRIVE Restaurant serving the guests of Crowne Plaza Dallas Downtown by IHG, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has 30000 square feet (2787 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Height restrictions apply for on-site parking
Limo/town car service
Parking on site (USD 20 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available
Food and drink
Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
A bar/lounge
A restaurant
Snack bar/deli
Restaurants on site
THRIVE Restaurant
Things to do
Gym
Outdoor pool
TV in common areas
Family friendly
Free cot
In-room refrigerator
Laundry facilities
Outdoor pool
Snack bar/deli
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Turndown service
Wedding services
Business services
22 meeting rooms
24-hour business centre
Computer station
Conference centre (30,000 square foot of space)
Outdoors
Pool loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Deposit: USD 75.00 per accommodation, per night
Cleaning deposit: USD 75.00 per night
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately USD 18.35 per person
Self parking fee: USD 20.00 per night (in/out privileges)
Pet deposit: USD 40 per stay
Pet fee: USD 40.00 per pet, per day
Service animals are exempt from fees
Late check-out fee: USD 25.00 (subject to availability)
Rollaway bed fee: USD 35 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown
Crowne Plaza Dallas Downtown by IHG Reviews
Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Great location, very close to public transportation (all or most train lines) and buses. West end station located (Elm and Lamar and couple blocks in each direction from there scary, lots of homeless people-can be concerning to walk in that area-heavy police presence. I didn't have an issue but something to note. Otherwise hotel good/average, I'd have no problem staying there again mainly because of the great location in the downtown area
Jeff
Stayed 5 nights in Mar 2025
10/10 Excellent
Linda
Travelled with partner
27 Mar 2025
Liked: Cleanliness, staff & service
Right in the centre of Downtown Dallas. Easy walk to all the spots. Such a tall building was an added bonus because after a days outing, or trip for dinner you didnt have to look for a map, the building is so tall its like a beacon home.
Linda
Stayed 2 nights in Mar 2025
4/10 Poor
Jamie
24 Mar 2025
Jamie
Stayed 3 nights in Feb 2025
6/10 Okay
Luigi, Miami
Business traveller
18 Mar 2025
Liked: Amenities
Disliked: Cleanliness, staff & service
The room was not cleaned for the first 3 days. The surroundings of the hotel, at night, has people that could feel unsafe, although there is a lot of police cars around.
Luigi
Stayed 6 nights in Mar 2025
6/10 Okay
Verified traveller
Business traveller
15 Mar 2025
Disliked: Property conditions & facilities
Room was ok, but smelled upon arrival. Balcony window was loose and ratlled badly in high winds. Toilet was broken constantly. 3 stars mainly for the location and price, close to everyrhing i had to do and good entertainment.
Checked into hotel at 9:30 the room was 85 degrees. Gave it some time and the room was still not getting cool. Went down to the front desk where the lady told me she would send someone up to check on it. Waited 30 mins nobody came, called the front desk and was told oh we don’t have anyone here at this time to do anything. We will have someone up first thing in the morning. The room was 85 degrees entire night. Refused to move us because they were completely full. We checked out at 10:30 and nobody ever made it to our room to fix anything.
Hotel is old and needs a lot of updating. Way over priced compared to other properties with better, newer and more accommodations for the same price or less.
I went to check in and was told my room wasn’t available due to a water leak. Was then told I would not be charged for obvious reasons. But was still charged and was told I would not be given a refund. So I was charged for a room that I was never given due to hotel problems. I did nothing wrong but choose that hotel. Thieves.