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Crowne Plaza Dallas Downtown by IHG

Property class: 3.5

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Breakfast, lunch, dinner served; American cuisine
Premium bedding, in-room safe, desk, iron/ironing board
Point of interest
Check-in/check-out kiosk
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
1015 Elm St, Dallas, TX, 75202
  • Place, John F. Kennedy Memorial
    ‪5 min walk‬
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

7.0 out of 10
Good
(17 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.6 out of 10
Good
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(67 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

7.4 out of 10
Good
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(84 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Dallas

With a stay at Crowne Plaza Dallas Downtown by IHG, you'll be centrally located in Dallas, just a 5-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center. .This hotel is 0.8 mi (1.2 km) from Reunion Tower and 0.9 mi (1.5 km) from American Airlines Center.

What's nearby

  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Dallas World Aquarium - 5 min walk - 0.5 km
  • The Sixth Floor Museum at Dealey Plaza - 7 min walk - 0.6 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • American Airlines Center - 15 min walk - 1.3 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Monarch - ‬3 min walk
  • ‪Sushiya - ‬3 min walk
  • ‪Little Daisy - ‬4 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 291 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at THRIVE Restaurant serving the guests of Crowne Plaza Dallas Downtown by IHG, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has 30000 square feet (2787 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Round Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 512 out of 1412 reviews
Rating 8 - Good. 254 out of 1412 reviews
Rating 6 - Okay. 253 out of 1412 reviews
Rating 4 - Poor. 177 out of 1412 reviews
Rating 2 - Terrible. 216 out of 1412 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

henry

Stayed 4 nights in Jan 2026

4/10 Poor

Jackques

Business traveller
Disliked: Amenities, property conditions & facilities
This hotel is surprisingly clean, for being so old, and clearly beaten up. I’ve never actually seen toilets with chunks taken out of the seats. How does that even happen? Outside, don’t go out alone at night. Between the aggressive "unhomed population", vendors of the oldest profession, the alternative pharmaceutical sellers, and the persons that stalk you as lion and prey, it’s just not worth it. (terminologies edited for Exp standards)
Stayed 3 nights in Jan 2026

10/10 Excellent

Krystal

Liked: Cleanliness, amenities, property conditions & facilities
great stay
Stayed 1 night in Jan 2026

4/10 Poor

Erin

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Vey slow check in procedure, Walls are very thin and i heard loud "activity " from the next room. Someone knocked on my door at midnight and then tried to open it.
Stayed 1 night in Jan 2026

10/10 Excellent

Catrina

Stayed 1 night in Oct 2025

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, amenities
Beds were very comfortable
Stayed 2 nights in Jan 2026

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was close to everything we needed. The room was very clean. Good on-site parking
Stayed 1 night in Jan 2026

10/10 Excellent

Octavio

Liked: Cleanliness, property conditions & facilities
Clean rooms. Convenient location. Staff was friendly at front desk
Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Terri at check in was great!!!
Stayed 1 night in Jan 2026

10/10 Excellent

Shanika

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so welcoming. The room view had a view of the city(chef’s kiss) I almost over slept on my birthday because the bed feels like a Cloud! The ambiance of this hotel is by far one of the best I have seen! Don’t forget to try the Sriracha wings…my fav
Stayed 1 night in Jan 2026

10/10 Excellent

Amy

Stayed 3 nights in Jan 2026

8/10 Good

Tamika

Liked: Cleanliness, property conditions & facilities
Clean bathroom and room
Stayed 1 night in Jan 2026

6/10 Okay

Kevin

Travelled with family
Heat didn't work in the room.
Stayed 3 nights in Jan 2026

6/10 Okay

olen

Liked: Cleanliness, staff & service, amenities
There was quite a bit of criminal activity inside and outside the hotel, including outside the room on the 17th floor.
Stayed 2 nights in Jan 2026

6/10 Okay

Ethan

Stayed 4 nights in Jan 2026

6/10 Okay

Naomi

Stayed 1 night in Jan 2026

2/10 Terrible

Shalunda

Liked: Cleanliness
Disliked: Property conditions & facilities
First off my room was not available that I booked and got two double beds and had to go downstairs and let them know I didn’t like it . Second room was too hot and toilet ran all night and bathroom too small and the phone to call the front desk didn’t work . Third room with the corner view was not the corner view I chose when booking my hotel plus the room was very cold when they switched room and when I put the heat on at 10am and came back at 8:30pm it was still freezing cold and called downstairs to let the front desk know 30 minutes passed No one showed up , went down to the front desk vey upset and told them again and they said they would send a Engineer and 30 minutes went by again and I had to call the front desk again telling them I’m freezing up here and he said haven’t no one came and I said No and he said he would call him. 10 minutes later the Engineer arrived and said it was even freezing in here and he went inside the big vent and did something and the heat started working .
The first one went the room was too hot switched over to cool and nothing happened
Second turned heat on and nothing but cold air came out for 8-9 hours
Stayed 3 nights in Jan 2026

8/10 Good

Tyrance, Ruston

Stayed 1 night in Jan 2026

10/10 Excellent

Antwan

Stayed 1 night in Jan 2026

8/10 Good

Dan

Stayed 2 nights in Jan 2026

6/10 Okay

Marlene

Stayed 1 night in Jan 2026

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevators were not working all the time and if two of the four were they were so many people packed in like sardines. Coffee maker didn’t work. Asked FD for another one and was told they didn’t have access to them. The next morning I thought someone would be kind to bring one up or even have coffee sent to the room. Staff really didn’t care.
Stayed 1 night in Dec 2025

10/10 Excellent

Joseluis Guillermo

Stayed 2 nights in Jan 2026

4/10 Poor

Kevin

Stayed 1 night in Jan 2026