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Crowne Plaza Dallas Downtown by IHG

3.5 star property

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Bar (on property)
Premium bedding, in-room safe, desk, iron/ironing board
Terrace/patio
Exterior
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Housekeeping

Explore the area

View map
1015 Elm St, Dallas, TX, 75202
  • Place, Dallas World Aquarium
    ‪3 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Place, American Airlines Center
    ‪15 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪13 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.4 out of 10
Good
(20 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(75 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.9 out of 5, Good, 3,362 reviews
The price is AU$202
includes taxes & fees
24 Nov - 25 Nov
Magnolia Hotel Dallas Downtown

About the area

Dallas

With a stay at Crowne Plaza Dallas Downtown by IHG, you'll be centrally located in Dallas, just a 4-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center. .This hotel is 0.7 mi (1.2 km) from Reunion Tower and 0.9 mi (1.4 km) from American Airlines Center.

What's nearby

  • Dallas World Aquarium - 3 min walk - 0.3 km
  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • Reunion Tower - 12 min walk - 1.0 km
  • American Airlines Center - 15 min walk - 1.3 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Sushiya - ‬3 min walk
  • ‪Wingbucket - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, 4-minute walk to Dallas World Aquarium
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 291 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at THRIVE Restaurant serving the guests of Crowne Plaza Dallas Downtown by IHG, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has 30000 square feet (2787 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Round Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 413 out of 1207 reviews
Rating 8 - Good. 229 out of 1207 reviews
Rating 6 - Okay. 229 out of 1207 reviews
Rating 4 - Poor. 148 out of 1207 reviews
Rating 2 - Terrible. 188 out of 1207 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

ZSAKENDRIA

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found a bed bug crawling on sons pillow18 dollar breakfast was not good.
Stayed 2 nights in Aug 2025

6/10 Okay

Brandon

Stayed 1 night in Jul 2025

2/10 Terrible

Zade

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos provided but Crowne Plaza Dallas are very misleading. The rooms and bathrooms look a lot better than they are. As a tourist who isnt familiar with Dallas i was led to think the location was very nice from the pictures provided. The building is legit surrounded by homeless people, they try to keep the front clear but if you go to any of the sides or around back to the donut shop there is homeless people yelling at each other, drinking alcohol, or coming up to you saying “i just got out of prison i was in there for 20 years”. When I visited this hotel the lobby was also constantly filled with people at all times making it very noises. When it comes time to use the elevator you will be waiting for 10 minutes as only 2 of the elevators work and there is constantly people going up and down. When the door finally gets to you there will be 10 people already in it . I just think all the elevators should be in working order in a place this packed .
Stayed 2 nights in Aug 2025

2/10 Terrible

anjunae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Trevena

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The property itself was not bad. It was dirty all round the property. But again that was outside. Now i side the cuatomer service wa terrible
Stayed 2 nights in Aug 2025

2/10 Terrible

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was hot. Place looked run down. Elevators took too long. Don’t look like the pictures online
Stayed 2 nights in Aug 2025

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness
Okay place. It’s old, are bathtub drain held water. Pool was gross! Beds were okay.
Stayed 1 night in Aug 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Shawn

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was noisy and hot. Balcony door wouldn’t shut all the way. Staff was uninformative. Vallet parking sucked. Waited over 30 minutes for our vehicle. Neighborhood felt safe.
Stayed 1 night in Aug 2025

8/10 Good

Devon

Stayed 1 night in Aug 2025

4/10 Poor

Maurice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Cortashia

Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Lorenzo

Travelled with group
Parking garage gate wasn’t working
Stayed 1 night in Aug 2025

6/10 Okay

Citlaly

Stayed 2 nights in Jul 2025

2/10 Terrible

Aldon

Stayed 1 night in Aug 2025

8/10 Good

Corrina

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Staff, 5 star!

Check in was intense but only on my side. I lost my credit card and only had cash. ( hotel is a cashless system). The staff was completely concerned and understandable with my situation. They should be recognized for a job well done!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
Very long wait at check in but overs all stay was great. Great location
Stayed 1 night in Jul 2025

6/10 Okay

Elachia

Liked: Staff & service
Disliked: Cleanliness
Ok so the price for the place was great for the 2 separate nights I stayed but both times the bath tub was dirty. Like not at all cleaned. There was a clear ring around the tub. Other things as far as mold on the first rooms toilet, paint chipped tub that was dirty
Stayed 1 night in Aug 2025

6/10 Okay

Julie

Travelled with group
Liked: Cleanliness, staff & service
Good location, walkable distance for entertainment we were there to see. Drink vending machine on our floor had a sign for cash only but slot was sealed shut, needed to use CC. Also no ice in the ice machine. Hard to shower, low water pressure. Location suited our needs but hotel felt a little lacking. Staff was courteous.
Stayed 1 night in Jul 2025

4/10 Poor

Nicholas

Travelled with group
Liked: Room comfort
Disliked: Staff & service

Do not stay here

Let’s start this off with saying that parking is a nightmare and it’s insane that we paid so much money for this hotel only to be charged additional for parking. The elevator ride down the lobby and up to our room was something straight out of final destination. We arrived 30 minutes before check in and was told that the room wasn’t ready which is okay! So we waited only to be put in a room that had a bathroom under renovation. Thankfully Dorris from housekeeping was there to save the day! She was the only helpful employee and the only person to ever smile at us during our stay. We got our rooms switched with her help. We start to settle into our new room only to find that we can’t cast to our tv like we could in the previous room. We called front desk for help and no one answered. We walked back down to the lobby after being exhausted from our 7 hour road trip only to be gaslit by Eric. He said that the hotel doesn’t do that there but the option was on the tv and had just worked in our old room. He said he would send maintenance up to help and they finally arrived after 2 hours and told us that they were working on it. The tv did not get fixed. The live tv also did not work. This was the worse hotel I’ve stayed at. The la Quinta motel in Austin was better than this and my sister was almost kidnapped there. I do not recommend this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING

My friends and I were looking for a clean and nice hotel in the middle of Downtown Dallas. This hotel was perfect for a girls trip. There was an outdoor pool on the 9th floor overlooking the city buildings! The beds were clean and the hotel was neat and comfortable upon arrival.
Stayed 2 nights in Aug 2025

8/10 Good

Kimberly Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was fine, clean, decent. Staff not very helpful with suggestions. Area is not a safe area. We were constantly questioned by security if we were ok due to the neighborhood. Not very safe during the day, couldn’t pay me enough at high. We Uber’d a lot which adds up but took the worry out.
Stayed 3 nights in Jul 2025