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Crowne Plaza Dallas Downtown by IHG

3.5 star property

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Bar (on property)
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Exterior
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Housekeeping

Explore the area

View map
1015 Elm St, Dallas, TX, 75202
  • Place, Dallas World Aquarium
    ‪3 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • Place, American Airlines Center
    ‪15 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪10 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, City View

7.4 out of 10
Good
(20 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

7.0 out of 10
Good
(8 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 2 Queen Beds

7.4 out of 10
Good
(62 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed, Accessible (Mobility)

8.2 out of 10
Very good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.0 out of 10
Very good
(73 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Magnolia Hotel Dallas Downtown
  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.9 out of 5, Good, 3,326 reviews
The price is AU$203
includes taxes & fees
23 Nov - 24 Nov
Magnolia Hotel Dallas Downtown

About the area

Dallas

With a stay at Crowne Plaza Dallas Downtown by IHG, you'll be centrally located in Dallas, just a 4-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center. .This hotel is 0.7 mi (1.2 km) from Reunion Tower and 0.9 mi (1.4 km) from American Airlines Center.

What's nearby

  • Dallas World Aquarium - 3 min walk - 0.3 km
  • John F. Kennedy Memorial - 5 min walk - 0.5 km
  • Kay Bailey Hutchison Convention Center - 10 min walk - 0.9 km
  • Reunion Tower - 12 min walk - 1.0 km
  • American Airlines Center - 15 min walk - 1.3 km

Getting around

  • Akard Station - 3 min walk
  • Dallas Union Station - 10 min walk
  • Love Field Airport (DAL) - 18 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Twisted Trompo - ‬4 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Wingbucket - ‬3 min walk
  • ‪White Rhino Coffee - ‬3 min walk

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, a short walk to Dallas World Aquarium
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 291 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
You can enjoy a meal at THRIVE Restaurant serving the guests of Crowne Plaza Dallas Downtown by IHG, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has 30000 square feet (2787 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Round Bar - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.35 per person
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Reviews

Crowne Plaza Dallas Downtown by IHG Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 406 out of 1194 reviews
Rating 8 - Good. 230 out of 1194 reviews
Rating 6 - Okay. 227 out of 1194 reviews
Rating 4 - Poor. 145 out of 1194 reviews
Rating 2 - Terrible. 186 out of 1194 reviews

Reviews

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Good priced stay for a concert. Easy transportation with Dart. Just pay attention to deposit and parking fees. I was not surprised as I read them beforehand but others were.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jamie Gabrielle, Durham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to everything in downtown dallas!
Stayed 2 nights in Jul 2025

8/10 Good

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Darius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do Stay Here

This place was not it. The breakfast was good.
Stayed 3 nights in Jul 2025

4/10 Poor

Jason

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We had a reservation for a room with a single king size bed and a city view. What we recieved was a room with 2 queens looking at the side of a building. My wife was so exhausted she told me not to even contact the front desk she just wanted to sleep. Went down the hall to get some ice and something from the drink vending machine. Vending machine said cash only on it despite having a card reader. $4 for a bottle of water. When i tried to put a bill in, i discovered the the bill receiver was busted out so it could only take quarters. So i had to go back down stairs and ask the bartender if they had bottled water. Was told that she didn't at the bar but there was a little shop next to the front desk i could buy stuff in. So after all this i was finally able I buy water for a couple dollars cheaper than the vending machine. Then when we lay down both beds were so hard it was like laying on bricks. The pillows were extremely stff as well. Because it the neither of us got more than 3 hours of sleep all night.
Stayed 1 night in Jul 2025

10/10 Excellent

Harrell

Stayed 2 nights in Jul 2025

6/10 Okay

Denique

Liked: Cleanliness, staff & service, amenities
I like the property overall but the air in the room wasn’t properly functioning. But great hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Property even Greater Staff and Rates
Stayed 1 night in Jul 2025

4/10 Poor

Lili

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I will not stay in that Hotel is not what I expected it doesn’t look like in the pictures it really need a remodel in the rooms and the swimming pool was pretty dirty
Stayed 2 nights in Jul 2025

10/10 Excellent

tim

Stayed 1 night in Jul 2025

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2025

10/10 Excellent

Tanya

Stayed 2 nights in Jul 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Trip

The people at the front desk were so nice. They asked about the concert we were attending. They genuinely seemed to care about the guests.
Stayed 2 nights in Jul 2025

10/10 Excellent

Fred

Liked: Staff & service, property conditions & facilities
Everything was great but make very sure breakfast is included in the cost of your room. The buffet is good but not worth $18.00 extra
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views convenient to many places. We went for a concert at the American Airlines center and were able to walk.
Stayed 2 nights in Jul 2025

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

John

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

sheree

Stayed 4 nights in Jul 2025

6/10 Okay

Kayla

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was full of mold and someone else's hair. My room smelled strong of cigarettes. The immediate area is sketchy.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mc Laine

Stayed 1 night in Jul 2025

8/10 Good

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, wish during check in
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Not well located. Unsafe with lots of homeless. Pool was a little cloudy. Staff was friendly. Was disappointed onsite restaurant did not serve local dishes but food was fair.
Stayed 2 nights in Jul 2025

6/10 Okay

valeria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The location was perfect for our purpose, the staff was very very kind.
Stayed 4 nights in Jul 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Marriel

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The property is clean. The area where it's located is in the heart of dowtown it's convenient and also be aware that there's homeless people in the same block. The staff is friendly and very "chill" and not in a good way. The night before the check out, I asked one of the night staff in the front desk if we can store our luggages after check out, and he was like "Ofcourse, as long as it wont take more than 24 hours." fast forward to the next day, during check out. I asked the staff in the front desk again if we store our luggages for a couple of hours, and he said "No. we dont have space." I would've appreciated if he atleast try to help and give us options be he rejected us right away. I never write a bad review, but this is really hitting the mark.
Stayed 3 nights in Jul 2025