4/10 Poor
Justin
21 Feb 2026
Disliked: Staff & service, amenities
Staying in a historic building at an iconic building in Dallas sounded like an amazing opportunity to experience the history of Downtown.
That was not the case. This hotel is in dire need of renovation. There were signs of water damage in several areas of the room and places that were sagging in the ceiling. The window treatments were stained and damaged. The shower/tub was separated from the floor in spots so the tub would “sink”under my feet. The second floor bar was closed - seemingly always.
The biggest issue was the valet. Upon arrival, there was no one at valet. I parked the car. Checked in, put my bags in the room, came back down and there was still no valet. I asked the front desk if the valet was working and they said yes. I asked if there was someone they could call to check on them. They told me to wait by the valet. So I did. I waited a bit longer and they showed up and got me checked in. I didn’t have any other issues until my departure. I had an early flight out of DFW. I requested the car. It took 40 minutes to retrieve the car. I was the only valet customer.
This delay caused me to miss the window to check my luggage on my flight by 4 minutes. I am stuck in Seattle on a 10 hour layover due to this. It’s cost me $165 to change flights.
$900 for a 4 night stay for this experience. Is not ideal.
Justin
Stayed 4 nights in Feb 2026
