A downtown Dallas classic hotel is one thing, but outdated and not upgraded for decades is another thing.
Pros:
- Decent room layouts with good flow
- Excellent downtown location near Commerce, Main, and Elm Streets
- INCREDIBLE city views that carry most of the experience
Room Cons:
- The rooms are severely outdated. Not charming, not vintage, just old.
- Ancient TV with poor picture quality
- Dim, depressing lighting
- Outdated fixtures, furniture, carpet, bedding, and decor throughout
- Cheap, squeaky spring mattresses with low quality linens
- No robes
- Only one set of towels and washcloths
- Housekeeping is not automatic. There is no daily service unless you call and request it. No trash pickup, no fresh towels, no refresh unless you ask.
*Major Issue*
You cannot control the room temperature yourself. Any adjustment requires calling the front desk and waiting for maintenance to enter your room and manually change it. Response time ranges from 20 minutes to never, so expect to be uncomfortable.
Property and Service:
- The building feels worn down with broken fixtures and elevators often out.
- There is no room service, no bar, and no restaurant.
- The coffee shop is open briefly in the morning and is mediocre.
- The on-site store has minimal snacks and drinks.
- Front desk staff is mid.
- Valet is slow and costs around $48 per day.
Final Verdict: This is not a four-star hotel. It is a two-star hotel pretending to be a classic downtown stay.