This property is being falsely advertised as a 4-star hotel, yet it fails to meet even the most basic hospitality standards. The experience and the property itself are barely at a 2-star level.
My experience included several unacceptable issues:
- Widespread Service Issues: During my check-in, I observed numerous other guests complaining to the staff about various problems. It was clear that my experience was not an isolated incident, but a reflection of a poorly managed property.
- Severe Understaffing: There were only two employees at the reception desk to handle all guest needs. This led to extremely poor, slow, and unprofessional service.
- Disregard for Specific Requests: I explicitly requested a room away from the elevator. Despite this, I was placed in a room directly in front of the elevator, showing a total lack of care for my preferences or comfort.
- Lack of Basic Amenities: I was initially offered a room without Wi-Fi. Functional internet is a mandatory requirement for any 4-star rating, not a luxury to be negotiated.
- Misrepresentation: Aside from the location, nothing about this hotel justifies a 4-star rating. The service is non-existent and the staff is indifferent to guest concern.