2/10 Terrible
MELINA
Travelled with family
11 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is run by a mom pop shop. The customer service really BAD and non-existing!
On the same day I checked out, I realized I lost a phone charge inside the hotel. As I planned to drive away that same day and need a phone charge inside my car. So I went back the hotel try to look for.
However the receptionist did not find the charger at lost and found; and called owner of the hotel. This was when it got really bad.
The hotel owner said over the phone - the housekeeper has left the day, they do not have a phone charger in the lost and found. So either they had thrown it out in the garbage or I shall come back to ask for tomorrow.
So I proposed - can you please ask the lady at front desk to open that room and re-check again maybe the phone charge is still inside the room.
She flatly refused! The hotel parking lot had only 2-3 cars, no customers were waiting. The hotel rooms is open to an open walkway. It would only take 1-2 mins to walk to that room and check. But she flatly refused.
I would never come b am this place again!
MELINA
Stayed 1 night in May 2025