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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5 star property

Photo gallery for Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Bar (on property)
Property video
Lobby
Beach
Beach

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Place, Playa Mujeres Golf Club
    ‪7 min drive‬
  • Place, Mujeres Beach
    ‪9 min drive‬
  • Place, Punta Sam Ferry Terminal
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Directors Suite One Bedroom

View from room

Directors Suite One Bedroom

  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(43 reviews)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

8.0 out of 10
Very good
(6 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

8.0 out of 10
Very good
(25 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

View from room

STAR Class Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Costa Mujeres

With a stay at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only in Costa Mujeres, you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club and 8.3 mi (13.3 km) from Ultramar Ferry Puerto Juárez. .This all-inclusive hotel is 9.4 mi (15.2 km) from Isla Mujeres Ferry Terminal and 9.7 mi (15.5 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Playa Mujeres Golf Club - 7 min drive - 4.8 km
  • Mujeres Beach - 9 min drive - 6.2 km
  • Punta Sam Ferry Terminal - 11 min drive - 9.3 km
  • Punta Sam Beach - 11 min drive - 9.3 km
  • Ultramar Ferry Puerto Juárez - 17 min drive - 15.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪The Shores Restaurant - ‬1 min walk
  • ‪Velvet - ‬3 min drive

About this property

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Adults-only hotel with 4 outdoor pools and a full-service spa
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.
Make yourself at home in one of the 380 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a 24-hour health club, and a sauna. Additional features at this hotel include complimentary wireless internet access and concierge services.
For lunch or dinner, stop by So Cal Gourmet Emporium, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the swim-up bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No lift
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 33.94 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 003-007-003963/2025

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 345 out of 701 reviews
Rating 8 - Good. 144 out of 701 reviews
Rating 6 - Okay. 88 out of 701 reviews
Rating 4 - Poor. 58 out of 701 reviews
Rating 2 - Terrible. 66 out of 701 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

jondre

Liked: Cleanliness, amenities, property conditions & facilities
Service was nice, staff was friendly and helpful!
Stayed 3 nights in Oct 2025

2/10 Terrible

Rasmatou

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and not helpful
Stayed 1 night in Nov 2025

6/10 Okay

Nashiem

Liked: Property conditions & facilities
Our butler was friendly but not efficient , we waited for two hours for our room before we had to personally go to front desk and inquire about the hold up , we didn’t receive our complementary bottle until the day before our last day , there is no night life for adults only and the buffet was very basic and bland , the breakfast was the only time buffet was good , Mexican restaurant 0/10 but the hibachi and steakhouse was great!
Stayed 4 nights in Nov 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was great. We ate at the Shore. Tons of options and omelet station. Definitely recommend
Stayed 3 nights in Nov 2025

6/10 Okay

Kathryn

Stayed 4 nights in Nov 2025

10/10 Excellent

Madison Brooke

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was immaculate. Housekeeping did a great job daily! Food was wonderful. Drinks were amazing, and the beach was super pretty and clean. Resort staff was friendly and helpful. 10/10 across the board!
Stayed 6 nights in Oct 2025

10/10 Excellent

Jabaaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of people complain about the food but to me it was a solid 8/10 and the entire resort was beautiful and lovely. Enjoyed the service and amenities available. Luis was an amazing help to us during the entire stay.
Stayed 6 nights in Oct 2025

6/10 Okay

Jamilya

Stayed 4 nights in Oct 2025

10/10 Excellent

Christa Marie

Travelled with group
Liked: Amenities
The hotel was a lot of fun and the entertainment was great! Loved the beach!
Stayed 7 nights in Oct 2025

6/10 Okay

Brandy

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast didn't include a smoothie bar
Stayed 4 nights in Sep 2025

10/10 Excellent

Leon

Stayed 5 nights in Sep 2025

10/10 Excellent

Merissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from a week in October 2025. Resort and room were beautiful. Paid extra for the adults only and swim up room - definitely recommend. Nobody else was utilizing their swim up room so it felt like a private pool the entire trip. With the adults only section we also had a private breakfast restaurant which was amazing, we never had to eat at the buffet the whole trip between all the restaurants. Staff were all so friendly and attempted to remember you at the bars. Would absolutely go back again, I have been to Mexico a few times and this was the best resort and food I have ever had
Stayed 7 nights in Oct 2025

10/10 Excellent

DESMOND M, Bronx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yum
Stayed 3 nights in Oct 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Katharine

Stayed 2 nights in Sep 2025

10/10 Excellent

CESAR, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
The swim up bar was very convenient and friendly
Stayed 2 nights in Sep 2025

8/10 Good

Monique, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great time here. The resort was clean and the staff was amazing. Everyone was so accommodating to us. We were there for our anniversary so they comped a few things for us and gave us specials on things. The food was pretty good. The all day buffet was decent. We only ate there for breakfast but they had a good variety of things. We made reservations at different restaurants every night for dinner. The steak house was our least favorite and the Brazilian restaurant was by far our favorite. The steak house wasn’t terrible but we just weren’t super impressed with it. My only complaint would be that it was very noisy late at night but I think that had a lot to do with where our room was. We weren’t far from the main area with the restaurants and entertainment area and we were also right next to an elevator on the main floor. When we went to bed early a couple of nights it would be very loud outside until late. Thankfully my husband and I are both sound sleepers so it didn’t affect us too much. Just more of an inconvenience than anything.
Stayed 5 nights in Sep 2025

6/10 Okay

Kim

Travelled with partner
Liked: Amenities
Very nice
Stayed 4 nights in Sep 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2025

6/10 Okay

Jorge

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
You have to pay for certain drinks. If they run out of a certain spirit, they do not replenish it immediately. I had to wait two days for a simple Johnny Walker Red label to be restocked in the bar next to the lobby. In most locations near the pools, mineral water is not from a machine and refrigerated, but from warm, gasless bottles. Although the service and ambiance are good, you have to wait a long time for specialty foods and reserve well in advance, rather than being first-come, first-served and joining a waiting list, as in other hotels. Buffette is 5/10 with plenty of variations of zuccini. Very often, I have to wait in line to enter. Rooms with pools are very nice, but if you get two, even when they are continuous, they do not communicate through a door and have to either leave the room or go around the pool to visit your other room.
Stayed 4 nights in Jul 2025

10/10 Excellent

Peyton Riley

Stayed 7 nights in Aug 2025

2/10 Terrible

Regan

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The unprofessionalism of this property started the moment we walked in. No one came to greet us so i walked over to the main lobby check in. After waiting in line i was then told to go to another line to wait to check in for STAR class members. Of all the things the "STAR" class upgrade was supposed to provide, we got a restocked fridge and that was it. Two days in a row they couldn't make a reservation for us. I had to call two days in a row just to get the room cleaned and changed sheets. Every where we went we were told "No" or had to pay even more for simple things. our group was laughing that their favorite word is "No". Even conversing with the staff was unenjoyable. Nobody seemed happy to take care of you and it was a hassle getting anything taken care of. I brought money to tip everywhere i went but by the end of any interaction, I felt like i didn't want to give money for mediocre service. The front lobby bar was the only area i was greeted a with a smile and great service. I have been to 7 other All-inclusive resorts in Mexico and this was by far the worst all around. I have never felt so ready to leave and wasted so much money.
Stayed 4 nights in Aug 2025

10/10 Excellent

Karen Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous vacation. Will definitely book at Planet Hollywood again!
Stayed 7 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing. It is the perfect size and when they say adult only section they mean it. You are nicely secluded and thw only.time you see children is when you have dinner unless toi are earing at one.of the asult only restaurants. We did Star Class and out butler was amazing Angel. He checked in every morning with a list of activites and where we would like to go to dinner. Definitely will be back
Stayed 7 nights in Aug 2025

10/10 Excellent

Veronica Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacaciones en familia

Hermoso hotel, quizás sería bueno un teatro techado y que pongan mas presentaciones de magia o musicales estilo Broadway
Stayed 3 nights in Aug 2025