Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property

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16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Reception
16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Golf
Executive lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

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Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪3 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪45 min drive‬
  • North Beach
    ‪45 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Excellence Club Junior Suite Ocean View

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Excellence Club Junior Swim-up Suite

  • 72 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Finest Club Family Suite

  • 88 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Finest Club Junior Swim-Up Suite

  • 74 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Junior Suite Spa Or Pool View

  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

  • Sea view
  • Sleeps 2
  • 1 King Bed

Junior Swim-Up Suite

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Finest Club Junior Suite Ocean View

  • 72 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

Excellence Club Junior Suite Pool View

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Two-Story Rooftop Terrace Suite with Plunge Pool

  • 149 sq m
  • Sleeps 4
  • 1 King Bed

Finest Club Junior Suite Pool View

  • 72 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Pool Family Suite

  • 158 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Junior Suite With Private Pool

  • 144 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Punta Sam

With a stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This all-inclusive property is 6.2 mi (10 km) from Isla Mujeres Ferry Terminal and 6.2 mi (10 km) from North Beach.

What's nearby

  • Mujeres Beach - 10 min walk - 0.8 km
  • Playa Mujeres Golf Club - 3 min drive - 2.5 km
  • Isla Mujeres Ferry Terminal - 45 min drive - 8.7 km
  • North Beach - 45 min drive - 9.1 km
  • Dolphin Discovery - 49 min drive - 12.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬8 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Make yourself at home in one of the 450 guestrooms featuring minibars (stocked with some free items) and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 10 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include concierge services, babysitting (surcharge), and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 2 poolside bars.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (111 centimetre high)

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 13 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 878 out of 1233 reviews
Rating 8 - Good. 173 out of 1233 reviews
Rating 6 - Okay. 103 out of 1233 reviews
Rating 4 - Poor. 40 out of 1233 reviews
Rating 2 - Terrible. 39 out of 1233 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Haley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best trip ever!
Stayed 4 nights in Mar 2025

8/10 Good

Todd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort for families with young kids
Stayed 5 nights in Mar 2025

10/10 Excellent

Kiril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Michael, hughesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IVE STAYED AT FINEST THRU EXPEDIA 4-5 TIMES.. IT NEVER DISAPPOINTS.. I HAVE TO STAY ON THE ADULT SIDE THO.. THE KIDS ARE NOT MY THING.. BUT THE RESORT, THE SHOWS AND THIS TIME THEY DEFINITELY UPGRADED THE FOOD OR THE CHEFS.. BECAUSE THE FOOD WAS REALLY GOOD.. THE ROOM WAS GREAT.. THE ATMOSPHERE IS AWESOME AND FESTIVE.. HOTEL IS PRICED RIGHT TO KEEP OUT THE RIFF RAFF.. ILL BE BACK IN A COUPLE OF WEEKS.. I REALLY LIKE THIS PLACE AND I LOVE THE BEACHES THERE..
Stayed 3 nights in Mar 2025

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 3 and really enjoy our vacation at Finest. For us, everything was perfect. The staff is amazing, food was delicious and the room was always clean. Also, we enjoyed a family “spa” ritual and relaxed. My kiddo enjoyed the kids club so much. I would totally recommend this resort to my friends.
Stayed 5 nights in Mar 2025

10/10 Excellent

Elio

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great resort for families, finest club staff at the beach was excellent.
Stayed 4 nights in Feb 2025

8/10 Good

Gurjote Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent stay due to good service by staff. However, no finest club perks received and rooms need to be renovated and cleanliness could greatly improve. A good resort for families.
Stayed 5 nights in Mar 2025

10/10 Excellent

Naveen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, nice staff. Had good experience
Stayed 4 nights in Mar 2025

10/10 Excellent

marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Was here March 4 for a week and was absolutely fantastic. Staff is amazing, service amazing , property fantastic and modern . Rooms are very large .
Stayed 7 nights in Mar 2025

10/10 Excellent

Tatiana

Stayed 2 nights in Mar 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Brittny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love visiting Finest Playa Mujeres! This is my fourth time visiting. The food, drinks, and service never disappoints!
Stayed 3 nights in Mar 2025

10/10 Excellent

Breanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hospitality and the resort amenities. Food was good for all inclusive. Traveled with two small children, would definitely go back!
Stayed 1 night in Mar 2025

10/10 Excellent

Margarita

Stayed 8 nights in Mar 2025

10/10 Excellent

Kevin

Stayed 4 nights in Mar 2025

10/10 Excellent

norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very consistently good. Have been 4 times. Love the food, the staff, the amenities, the size of the resort, the entertainment. This time around there was some noticeable decline in the state of repair: elevators that weren't working, loud A/C unit in the room, some stains here and there. But overall so great.
Stayed 5 nights in Feb 2025

8/10 Good

Maura Leona

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 5 nights in Feb 2025

10/10 Excellent

Sokleap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Brandi L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

William Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was top notch. They do a good job of keeping kids out of the adult areas. The restaurant choices were good, our favorite was Duke’s Seafood and Lobster over the pool. The vibe here is more relaxing than other resorts we have been to but not a retired couple vibe. We loved the landscaping and how clean everything was. The beach has a lot of space in between the huts and the water which is nice. We would definitely come back.
Stayed 4 nights in Mar 2025

10/10 Excellent

Hani

Stayed 7 nights in Feb 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Teddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, strongly recommended.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel especially if you have younger kids (maybe 8 and under). Small hotel. Amazing beach. Great staff. Not crowded. Good food. Hands down the best all inclusive resort I've been to. I have never gone back to the same resort twice but I absolutely will be returning to this resort.
Stayed 5 nights in Feb 2025