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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property

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Exterior
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Outdoor wedding area
Golf
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

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Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪10 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪45 min drive‬
  • Place, North Beach
    ‪45 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite Spa Or Pool View

2 bedrooms, premium bedding, pillow-top beds, free minibar items

Junior Suite Spa Or Pool View

8.8 out of 10
Excellent
(66 reviews)
  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

9.8 out of 10
Exceptional
(10 reviews)
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

8.8 out of 10
Excellent
(14 reviews)
  • 144 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 88 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Pool Family Suite

View from room

Pool Family Suite

7.0 out of 10
Good
(2 reviews)
  • 158 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

8.0 out of 10
Very good
(1 review)
  • 149 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Ocean View

View from room

Finest Club Junior Suite Ocean View

7.4 out of 10
Good
(13 reviews)
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Finest Club Junior Swim-Up Suite

View from room

Finest Club Junior Swim-Up Suite

8.8 out of 10
Excellent
(5 reviews)
  • 74 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

  • 88 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

8.6 out of 10
Excellent
(12 reviews)
  • 144 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

2 bedrooms, premium bedding, pillow-top beds, free minibar items

Excellence Club Junior Suite Ocean View

9.2 out of 10
Wonderful
(10 reviews)
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 72 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

2 bedrooms, premium bedding, pillow-top beds, free minibar items

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

9.2 out of 10
Wonderful
(5 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

2 bedrooms, premium bedding, pillow-top beds, free minibar items

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

2 bedrooms, premium bedding, pillow-top beds, free minibar items

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

2 bedrooms, premium bedding, pillow-top beds, free minibar items

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

2 bedrooms, premium bedding, pillow-top beds, free minibar items

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

3 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
SLS Playa Mujeres – ALL Inclusive Collection
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.5 out of 5, Wonderful, 704 reviews
The price is AU$753
includes taxes & fees
21 Nov - 22 Nov
SLS Playa Mujeres – ALL Inclusive Collection

About the area

Punta Sam

With a stay at Finest Playa Mujeres by The Excellence Collection - All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This all-inclusive property is 6.2 mi (10 km) from North Beach and 10.8 mi (17.4 km) from Langosta Beach.

What's nearby

  • Mujeres Beach - 10 min walk - 0.8 km
  • Playa Mujeres Golf Club - 3 min drive - 2.5 km
  • Isla Mujeres Ferry Terminal - 45 min drive - 8.7 km
  • North Beach - 45 min drive - 9.1 km
  • Dolphin Discovery - 49 min drive - 12.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪The Deli - ‬6 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪caprichos villa del palmar - ‬5 min drive
  • ‪Cafecito - ‬6 min drive
  • ‪El Suspiro - ‬7 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Beachfront property with 12 restaurants and 10 outdoor pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A private beach, an outdoor tennis court, and a complimentary water park are featured at the property. 10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Make yourself at home in one of the 450 guestrooms featuring minibars (stocked with some free items) and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 10 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include concierge services, babysitting (surcharge), and gift shops/newsstands.
Enjoy Mexican cuisine at Lizo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 16 bars/lounges, or 2 poolside bars.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this property consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Bicycling
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (111 centimetre high)

More

  • 12 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 13 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1033 out of 1465 reviews
Rating 8 - Good. 202 out of 1465 reviews
Rating 6 - Okay. 117 out of 1465 reviews
Rating 4 - Poor. 53 out of 1465 reviews
Rating 2 - Terrible. 60 out of 1465 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jul 2025

10/10 Excellent

Fernando

Stayed 5 nights in Jul 2025

8/10 Good

Luis Manuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time at Finest and Fifth time overall at the Excellence collection. We did the club this time because we always enjoy the extra perks and the check in is so much more pleasant. The club has a designated beach area and it makes life much convenient as well. There are so many things we love about this resort : no wrist bands, no reservations needed for restaurants, the sweets bar is a favorite! I love the iced coffee baked goods and fresh fruit always available, the service and staff are just wonderful, I never feel like they are waiting to be tipped and they always seem to go out of their way. Clearly we like this place a lot but there are some areas they need to improve; -Seating by the pool area, it makes 0 sense to have such limited availability and also allow people to wake up at the crack of dawn people “reserve” & have the chair sit empty for hours on end - It’s completely unfair to guest and your staff to have ONE bartender at the swim up bar. A resort this size should have at least two. I felt terrible for the employees trying to keep up with everyone’s orders and wash the cups etc -the kids club: it’s for kids 3 and up my kids are 2.5 and 11 and it seemed like I had to beg for them to be included in the activities. No effort was made with either child to remind them of upcoming events or activities and that was disappointing - Finest club includes top shelf drinks but it can only be found in the club house one area of the hotel
Stayed 6 nights in Jul 2025

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibes was great
Stayed 4 nights in Jul 2025

10/10 Excellent

RAPHAELLE CECILE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay. I was treated like royalty and enjoyed every seconf of it! Thank you for everything!
Stayed 3 nights in Jul 2025

10/10 Excellent

Vishu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 6 nights in Jul 2025

10/10 Excellent

praveen, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts. Great place to enjoy all inclusive yummy food. Staff is so welcoming. Rooms with ocean view is a killer. Food is so good can't believe it . Drinks are well made . They really take care of you . Definitely repeat.
Stayed 7 nights in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Ani

Stayed 7 nights in Jul 2025

10/10 Excellent

Hilda, North Miami Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing! From the moment we arrived at Finest Playa Mujeres, everything felt like a dream. The service was beyond excellent—every staff member was friendly, attentive, and genuinely happy to help. The resort itself? Spotless! Every corner was clean and beautifully maintained. Our room? Incredible. It had an ocean view that looked straight out of a postcard, a private jacuzzi, and—get this—a pool on the rooftop just for us! It was extraordinary and made our stay feel so special and luxurious. And don’t even get me started on the food—wow! Every meal felt like a gourmet experience, with so many delicious options to choose from. Everything was perfect, whether relaxing by the pool or strolling on the beach. Can’t wait to come back!
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it here. The staff was incredible. Will and Toledo were the best, they kept checking on us at the pool/bar. I recommend to everyone. It was so quiet and relaxing
Stayed 5 nights in May 2025

10/10 Excellent

Brandon

Liked: Amenities, property conditions & facilities
Very beautiful resort
Stayed 5 nights in Jul 2025

8/10 Good

DESIREE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: Location:45 minutes fr the Airport. Cleanliness: The room was impeccably clean and well-maintained. Staff Service: The moment we arrived at the resort, a staff member greeted us right away, and it was refreshing to have a cold towel. The reception staff at the Excellence Club were welcoming and efficient. The staff and servers at all the restaurants we visited were prompt and courteous. Food and Beverage: The restaurants served high-quality food, with a special mention of the Dommo restaurant, which is an Excellence Club exclusive. We had breakfast and dinner there, the food and service were top notch, so don’t miss it if you plan to upgrade your stay. Shoutout to Carlos, Yahir, Mario, and Alma who were very nice, friendly, and attentive when we had dinner on a Monday. - Value for Money: It’s pricey, so plan. I didn’t think that the value of the swim-up suite we paid for was worth the amount (refer to the negative review below). Negative: The most disappointing thing about our stay was the lack of privacy in the swim-up suite. We booked the Excellence Junior Swim-up suite. We had expected a private swim-up, but unfortunately, all the swim-up pools were open and shared with everyone, regardless of the room type. Our room was directly in front of the bar, which was always busy. The wedding party group was directly in front of our pool access. Note to upcoming guests: First swim-up pool we’ve been to of this kind, open to all, no exclusivity, it’s a big NO for me.
Excellence Club Junior Swim-up Suite, the pool is shared to all guests regardless of the suite you booked, no exclusivity.
Bar area at the lobby
Stayed 4 nights in Jul 2025

8/10 Good

Julio, Houston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing. The facilities are great and the kids club is a must for families. The food options are endless and high quality. The activities are varied and for all ages. The two things that could have been better… 1. The service in the beach was dismissive at best. 2. The restaurants close early to get ready for the next shift. I would recommend to change the posted hours rather than turning down guests.
Stayed 3 nights in Jul 2025

10/10 Excellent

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive property in the area! Absolutely stunning property, amazing and caring staff, and multiple large, clean pools if the beach isn’t for you. The kids club area was a fun break from regular swimming for the kids and the lifeguards made sure everyone was safe. I have never had such a fantastic vacation! Will absolutely be back again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Michal

Stayed 6 nights in Jul 2025

10/10 Excellent

Katherine

Stayed 4 nights in Jul 2025

2/10 Terrible

Avetis

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Super disappointed in Expedia!! Ordered 2 beds ordered 6 months ago and only got 1 bed. Experience horrible from the start. No accommodations
Stayed 7 nights in Jul 2025

10/10 Excellent

Ivys, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. We came 7 years and everything remains the same, very well maintained
Stayed 7 nights in Jul 2025

10/10 Excellent

Samir

Stayed 5 nights in Jul 2025

6/10 Okay

MEHUL, Hillsborough

Travelled with family
Liked: Amenities, property conditions & facilities
The property was ok. Javier the hospitality manager was excellent. The other managers at the front desk were a little deceiving and at a moment rude. We had to wait 2 and half hours the 1st day for a room transfer for the kids then again the next day for an hour for our luggage to be in the right room. Then multiple follow ups throughout the trip to correct this issue. For an all inclusive vacation we spent probably a full day in our stay to correct issues. Also, since I was an expedia VIP member I was supposed to a free wine bottle which I told Enrique who checked us in and spent 2-3 hours with him on the 1st day he said he would have it sent to the room then again next day called him/reminded him nothing he told he will have sent right away no one came. The next day at the front desk I went told him he said it should be in the room when I get back nothing again. So, all in all it was an ok experience. I do not think I needed to spend almost a full day throughout my trip to correct errors on behalf of the resort then I do not get my VIP treatment with the wine bottle. So, was really not happy.
Stayed 6 nights in Jul 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone were exceptional!!!!
Stayed 6 nights in Jul 2025

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my daughter on a graduation trip and we had so much fun! Plenty of relation and wonderful food. The beach was pristine and the pool was perfect! We loved the swim up bar as well. Our room was clean, comfy, had a wonderful balcony, very private. Totally recommend!
Stayed 3 nights in May 2025

2/10 Terrible

Mina

Disliked: Cleanliness, amenities
Disappointing Experience – Not Worth the Hype or Cost This was our first—and definitely last—visit to this resort. While the photos look beautiful, the actual guest experience was frustrating and disappointing. Most staff barely speak English, and service felt entirely tip-driven. Without tipping, we were ignored or treated poorly—unacceptable for an “all-inclusive” resort. On day one, we were rudely kicked out of the Excellence Club beach area while simply exploring. No courtesy, no explanation—just a cold escort. We requested snorkeling gear as advertised on the app. The front desk trainee claimed she’d never heard of it, then sent us to the beach kiosk. Despite asking her to confirm availability, we walked all the way there only to be told, rudely, that they don’t offer it “since COVID” and were pushed to buy a paid excursion instead. The pool at the aqua bar was dirty, and our room was extremely loud at night due to nearby parties—our kids couldn’t sleep. At the beach restaurant, my son left his shirt and Crocs while we swam. When we returned, everything had been cleared for a private event. Staff were unhelpful and dismissive, but we luckily found his things stuffed into a cabinet. Dinner was also a letdown. The food was of poor quality, and we all had stomach pain afterward. This resort felt more like a sales trap than a relaxing vacation. Poor service, bad food, false advertising, and no care for families. Not recommended.
Stayed 6 nights in Jul 2025

6/10 Okay

Mbaye

Travelled with family and small children
Liked: Staff & service, amenities
After a couple of weeks after my return from my trip, I got some time to reflect. While there will be some highlights on your trip from individual staff, overall, it's okay. For the price point, I expected a bit more. Best part of the hotel is the kids club and evening shows. Is it worth the try, yes! But, you feel underwhelmed, ultimately.
Stayed 6 nights in Jun 2025