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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
Property video
View from room
55-inch LED TV with satellite channels, TV
3 outdoor pools, pool loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • All-inclusive

Explore the area

View map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪45 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite with Round Jacuzzi

1 bedroom, premium bedding, down duvets, pillow-top beds

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(35 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

10.0 out of 10
Exceptional
(11 reviews)
  • 89 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 267 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 173 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down duvets, pillow-top beds

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 112 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

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Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.6 out of 5, Wonderful, 1,305 reviews
Excellence Playa Mujeres - Adults Only All Inclusive

About the area

Punta Sam

With a stay at Beloved Playa Mujeres - Couples Only All Inclusive in Punta Sam (Playa Mujeres), you'll be a 5-minute drive from Punta Sam Ferry Terminal and 7 minutes from El Meco Archaeological Site. .This all-inclusive property is 3.7 mi (5.9 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 3.8 mi (6 km) from Playa Mujeres Golf Club.

What's nearby

  • Punta Sam Ferry Terminal - 19 min walk - 1.6 km
  • Playa Mujeres Golf Club - 4 min drive - 3.2 km
  • Isla Mujeres Ferry Terminal - 45 min drive - 8.4 km
  • North Beach - 46 min drive - 8.7 km
  • Dolphin Discovery - 50 min drive - 11.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪The Deli - ‬19 min walk
  • ‪The Rooftop - ‬6 min drive
  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪El Suspiro - ‬9 min drive
  • ‪Blanca Blue - ‬6 min drive

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Adults-only beachfront property with 3 outdoor pools
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Treat yourself to a stay in one of the 109 guestrooms, featuring indoor private hot tubs and LED televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Le Bisou, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges.

Featured amenities include limo/town car service, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 844 out of 1018 reviews
Rating 8 - Good. 118 out of 1018 reviews
Rating 6 - Okay. 27 out of 1018 reviews
Rating 4 - Poor. 8 out of 1018 reviews
Rating 2 - Terrible. 21 out of 1018 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Neal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Boutique style hotel that pampers and caters to your every need. Secluded area that is perfect for anyone that doesn’t want all the hustle and bustle of a big hotel, kids everywhere, and loud music blaring. Peaceful and relaxing. The food was amazing. Gotta get the pastor tacos from the taco truck. Shout out to Christian, Areola, Fabiola. Elvis, and Jose for outstanding service in their respective positions.
Stayed 3 nights in Jun 2025

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Very clean and well maintained. Highly recommend. Very friendly staff. We stayed at roon 323. Everyone was very friendly. I would like to also say special thanks to beach concierge Dennise and waiter Louis who were excellent at the beach area. We’re looking forward to come back again
Stayed 5 nights in Jun 2025

8/10 Good

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I’ve stayed in majestic & beloved. I would say beloved had a older crow
Stayed 5 nights in Jun 2025

10/10 Excellent

JESSIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So relaxing, quiet, idyllic. We loved the experience. Quiet beach, everything is included so we would just go to the ice cream/coffee shop every couple of hours, like in a story book. We had incredibly high quality breakfast and dinner daily, classy live music at night, the whole resort wasn't too big and was enclosed, isolated from other resorts, and so quiet, and the landscaping was a main focus and was incredible...we loved the different plants and foliage, it was like being in a botanical garden. We loved to walk around and chat and just enjoy each others' company. We are 33 and 39 and most couples there were in their 40s-60s. Everyone seemed in love and enjoying each others' company. Many shimmering swimming pools as well. The AC wasn't working very well in the rooms, it was cold enough but the humidity wasn't being very well controlled. This wasn't a significant issue when compared to the rest of the ideal experience we had. We definitely want to return to this exact resort within the next year.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dariel

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, wonderful staff and delicious food!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Kyle Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Shuangyi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Laurissa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with great customer service. Fernando our server at the beach was amazing. We were a party of 6 with lots of drink and food orders. He provided exceptional service. Alberto in the breakfast dining area was wonderful as well and helped us make a reservation for dinner. The staff in the spa were equally as wonderful and Estephania, my masseuse, gave me the best massage experience I've ever had. Wonderful place to stay filled with great staff! Hope to return soon!
Stayed 4 nights in Jun 2025

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best vacation I've taken. We visited Beloved for our late Honeymoon/Early 5 Year Anniversary trip and it was everything that we envisioned. We had a Terrace Suite with Plunge Pool and it was even better than expected. The beaches were beautiful and the service from Fernando was the best all week during our stay! Definitely get one of the cabanas if you can afford to. When we weren't at the beach, we were at the pool bar, which as equally as great. As for events, we wanted a quieter vibe, which led to us picking Beloved. However, Marisol had great movie trivia in the lobby and there was wonderful music in the lobby and terrace. Food wise, all of the food and service was great. Brian at Le Bisou, Benito at El Mar, and Alberto at La Isla Trattoria provided the best service. Lastly, the Spa. We went for our included Hydrotherapy session. It was great. But when you sign up for the app, they offer deals so we splurged for a massage - both my wife & I's first. LIFE-CHANGING. Both Griselda and Berenice made us feel comfortable and gave great service. I couldn't recommend Beloved enough and if we choose to visit Mexico again, we have our resort!
Stayed 4 nights in Jun 2025

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and clean. AC was cold! The restaurants were very good.
Stayed 4 nights in Jun 2025

8/10 Good

Ashley, Derby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Before I stayed at the property I seen a lot of reviews saying it’s an older property, but so well up kept. This is very true! We stayed in the two story ocean view casita. Where I seen wear was the indoor hot tub and the outdoor pool you could tell they were older and had been painted over, but it didn’t take away from the beauty of the room. In our opinion the ocean view is just as good as the ocean front if you didn’t want to pay the extra money. The bed was amazing! We’ve stayed in Mexico 12 times and this was the first time that we both slept amazing every night! Loved everything about the room, the upstairs pool area and the stairs going up to the pool can be slippery. Really the only big con is they haven’t upgraded to the key card bracelets, so you have to carry around a room key with you. Which for us we kept demagnetizing it and having to go get new ones almost everyday. Good thing it’s a smaller property! The food was surprisingly very good and some delicious! The clam chowder at el mar was amazing! The sushi and ceviche yum! The taco truck delicious! Good portions too! The drinks are delicious and good variety. The cafe has great coffee drinks and delicious pastries and sweet treats. The staff is amazing and very hospitable. They have some activities that were very fun, we did the sip and paint, bracelet making and watched the magic show and the liquid show. The liquid show is absolutely amazing!! Will definitely be returning!
Stayed 4 nights in Jun 2025

10/10 Excellent

Alyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was a calm place, very relaxing. Incredible service by our swim out room from Oscar!
Stayed 6 nights in Jun 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in May 2025

10/10 Excellent

COLIN MICHAEL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food, relaxing environment, beautiful beach, fantastic service!
Stayed 5 nights in Jun 2025

10/10 Excellent

Florencio

Stayed 3 nights in Jun 2025

10/10 Excellent

Chelsea

Stayed 4 nights in Jun 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ! Beautiful , clean , luxury resort . Staff was so extremely friendly and helpful. They went above and beyond for us . Thank you beloved for making our anniversary so special !
Stayed 2 nights in Jun 2025

4/10 Poor

Chen

Stayed 5 nights in Jun 2025

10/10 Excellent

adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Food was amazing, all staff very friendly. A+
Stayed 3 nights in Jun 2025

8/10 Good

I-JU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything perfect
Stayed 7 nights in May 2025

8/10 Good

Joshua, Fort lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Had a quiet Hotel so I had a Rest....
Stayed 7 nights in May 2025

10/10 Excellent

Kevin

Stayed 6 nights in May 2025