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This resort exceeded my expectations. The staff were incredibly helpful and so friendly. The rooms were extremely clean, and so was the entire resort. I cannot wait to come back!

Major issues with the front desk. To spare the long story, they had very little problem solving ability, and when we only booked one person for the all inclusive )instead of two) instead of charging us what Expedia would have charged us for the “2nd person, about $260 more) they first said it would be $950, then another manager said $950, and then $750 and then $619 and then they finally charged me $609 dollars. I’m so disappointed in that experience. Feels like a hustle and clearly they were not concerned with us coming back. Also, too Was dated, and we awoke to sewer noise coming up through the bathroom drain every morning. Sounded like a Leviathan. Stay at a Marriott - avoid this Sandos hustle. Note: I spoke with them and emailed higher management. I really gave them the opportunity to avoid the negative review. They seem desperate to keep the overcharge. Bummer.

We had an excellent stay in our Reserve swim-up rooms! Special shoutout to Pedro, who came around to our swim-ups to take food and drink orders. It was such a nice touch and he really make our trip special. We also really loved the option to reserve cabanas for free. All of our meals were great, with the exception of the Italian restaurant (pizza wasn’t great and they’d benefit from a wood-fired oven). We loved El Cielo, Sal Steak Cave, and breakfast at Sante, the Reserve restaurant. Poolside food menu at the main pool was not very good, would recommend upping the quality there. Overall though, great experience! We’ll be back and would definitely book Reserve again.

The pool areas are lovely, but you need a family member willing to be up at 6:00 am to secure a spot by the pool.

Such a nice environment!

The hotel is very clean. The food is very good and the staff is excellent very kind. Very friendly easy-going.