Hotel Riu Palace Cabo San Lucas - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Cabo San Lucas - All Inclusive

6 outdoor pools, pool umbrellas, pool loungers
View from property
Coffee shop
6 bars/lounges, 2 swim-up bars, 2 poolside bars
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Camino Viejo a San Jose del Cabo Km 4.5, Cabo San Lucas, BCS, 23410
  • Place, Medano Beach
    ‪5 min walk‬
  • Place, Plaza San Lucas
    ‪14 min walk‬
  • Place, Cabo San Lucas Bay
    ‪16 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪36 min drive‬

Room options

Room Junior

  • 33 sq m
  • Sleeps 4

Room Standard

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • Sleeps 2

Junior Suite, Partial Ocean View (U)

8.2 out of 10
Very good
(102 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (M)

8.0 out of 10
Very good
(7 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

9.0 out of 10
Wonderful
(199 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim Up | 18+ | U)

8.4 out of 10
Very good
(24 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite (B2C-US)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | 18+ | B2C-US)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Double Room, Ocean View (E)

  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room (L)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (M)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

8.4 out of 10
Very good
(8 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-Up, M)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite (Swim Up | 18+ | E)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-Up, L)

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Suite, Jetted Tub, Ocean View (M)

  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (E)

  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-CA)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

8.8 out of 10
Excellent
(121 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (C)

9.4 out of 10
Exceptional
(6 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (C)

8.8 out of 10
Excellent
(17 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

8.4 out of 10
Very good
(30 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-Up | 18+ | C)

9.4 out of 10
Exceptional
(13 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

8.2 out of 10
Very good
(44 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (C)

8.2 out of 10
Very good
(54 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room (Super Saver | C)

8.6 out of 10
Excellent
(24 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Room (Super Saver | B2C-CA)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • 33 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Junior Suite, 2 Bedrooms (Swim Up | 18+ | U)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 32 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms (Swim-Up | 18+ | C)

  • 32 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms (Swim-Up | 18+ | B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms (Swim Up | 18+ | B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Swim Up | 18+ | L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Sea View (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Swim Up | 18+ | E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

8.6 out of 10
Excellent
(274 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

9.2 out of 10
Wonderful
(25 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite with Spa Bath

  • 67 sq m
  • Sleeps 3

Suite Junior with Sea View

  • Sea view
  • 33 sq m
  • Sleeps 4

Suite Junior with Side Sea View

  • Partial sea view
  • 33 sq m
  • Sleeps 4

Room Premium

  • 33 sq m
  • Sleeps 3

Similar properties

About the area

Cabo San Lucas

With a stay at Hotel Riu Palace Cabo San Lucas - All Inclusive in Cabo San Lucas (El Tezal), you'll be within a 5-minute walk of Medano Beach and Cabo San Lucas Bay. .This all-inclusive property is 2.6 mi (4.2 km) from Marina Del Rey and 3.7 mi (5.9 km) from The Arch.

What's nearby

  • Medano Beach - 5 min walk - 0.5 km
  • Plaza San Lucas - 14 min walk - 1.2 km
  • Cabo San Lucas Bay - 16 min walk - 1.4 km
  • Blue Medical Net Hospital - 2 min drive - 3.1 km
  • Questro Golf - 2 min drive - 3.1 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 38 min drive

Restaurants

  • ‪Riu Sport Bar - ‬3 min walk
  • ‪La Iguana - ‬5 min walk
  • ‪Baja California Restaurante - ‬4 min walk
  • ‪Promenade - ‬10 min walk
  • ‪La misión - ‬4 min walk

About this property

Hotel Riu Palace Cabo San Lucas - All Inclusive

Family fun on the beach, with 6 outdoor pools, near Cabo San Lucas Bay
Hotel Riu Palace Cabo San Lucas - All Inclusive offers 692 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Cabo San Lucas property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

2 outdoor tennis courts and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a steam room, and a fitness center.

Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a mud bath, a sauna, and a hot tub. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 692 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor pools, outdoor tennis courts, and a health club. Additional features at this property include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
Grab a bite at El Medano, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
El Medano - Overlooking the garden, this buffet restaurant serves breakfast only.
San Jose - This theme restaurant serves lunch and dinner. Open daily.
Mar de Cortes - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Krystal - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Misaki - Overlooking the garden, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Medano
  • Krystal
  • Mar de Cortes
  • Misaki
  • San Jose

Things to do

  • 2 outdoor tennis courts
  • 6 outdoor pools
  • Basketball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Piano
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We have included all charges provided to us by the property.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Cabo San Lucas
Cabo San Lucas All Inclusive Riu
Cabo San Lucas Palace
Cabo San Lucas Riu All Inclusive
Palace Cabo San Lucas
Palace Cabo San Lucas All Inclusive
Riu Cabo San Lucas All Inclusive
Riu Palace All Inclusive Cabo San Lucas
Riu Palace Cabo San Lucas
Riu Palace Cabo San Lucas All Inclusive
Riu Palace Cabo San Lucas All Inclusive All-inclusive property
Riu Palace
Riu Palace Cabo San Lucas All Inclusive
Hotel Riu Palace Cabo San Lucas - All Inclusive Cabo San Lucas

Hotel Riu Palace Cabo San Lucas - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3256 out of 5201 reviews
Rating 8 - Good. 1133 out of 5201 reviews
Rating 6 - Okay. 478 out of 5201 reviews
Rating 4 - Poor. 156 out of 5201 reviews
Rating 2 - Terrible. 178 out of 5201 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Gabriel

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Had a great time. Staff was always friendly and attentive. Would come back again.
Stayed 4 nights in Nov 2025

2/10 Terrible

Darya

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our family’s stay at Hotel Riu was extremely disappointing and distressing. We were bitten multiple times by what appeared to be bed bugs or fleas during our stay. When we brought this to the management’s attention, Fernanda Roiza repeatedly insisted it was “mosquitoes,” even after I showed video proof of a small black bug crawling on our skin. Instead of showing concern or investigating, she turned away and dismissed us. To make things worse, our follow-up email about the incident was never answered — no apology, no acknowledgment, and no effort to resolve the situation. The way we were treated was disrespectful and unprofessional. Guests deserve honesty, cleanliness, and safety — all of which this hotel failed to provide. I have videos and photos available if proof is needed. I truly hope management takes this seriously so no other family has to go through the same experience. I will add pictures and screenshots of the bug crawling on our skin in our room. Since I cannot add videos to this review.
Stayed 7 nights in Nov 2025

6/10 Okay

Dharmesh

Travelled with family
Liked: Cleanliness
food could use improvement; especially all the restaurants
Stayed 6 nights in Nov 2025

10/10 Excellent

Cora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed our looong stay here, 10 days. Would like to thank Ivan at reception. I would love to thank a million times to Araceli buffet manager !! The best and most dedicated to making clients happy. Franco from entertainment and Cesar from management. Cannot wait to be be back to see everyone!! The place is clean, safe, amazingly beautiful with unparalleled sunsets. This is our 20th all inclusive. Thank you all the hard working people who have been there to celebrate with us !!!
Stayed 10 nights in Oct 2025

10/10 Excellent

Jiye

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice. I want to do it again
Stayed 4 nights in Nov 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was muy bueno. We had a Riu-lly good time¡¡
Stayed 4 nights in Nov 2025

8/10 Good

Ross

Stayed 14 nights in Oct 2025

8/10 Good

Margaret

Stayed 3 nights in Nov 2025

6/10 Okay

Robert

Stayed 6 nights in Nov 2025

10/10 Excellent

FELIPE De Jesus, Riverside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes it was enjoyable
Stayed 3 nights in Nov 2025

10/10 Excellent

Doreen, Hilton Head Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, super friendly and helpful! Food was pretty good and you have a lot of choices. Krystal was our favorite though. Most liquor was not top shelf but if stick to beer and champagne, its great! Would definitely go back!
Stayed 5 nights in Nov 2025

8/10 Good

Linh, Brooklyn

Travelled with family
Liked: Property conditions & facilities
The hotel was so clean and easy to be around . The food was fantastic. I wish there were more show at night . Overall I would recommend to stay at least 5 days …

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly.
Stayed 7 nights in Nov 2025

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay. The room was clean, food was great, and the views were amazing. We would definitely go back!
Stayed 5 nights in Nov 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of the beach
Stayed 4 nights in Nov 2025

10/10 Excellent

AJAY SINGH, Cumming

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 4 nights in Jul 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim up bar, clean room, staff are great and friendly.
Stayed 3 nights in Nov 2025

10/10 Excellent

Claudia

Stayed 4 nights in Nov 2025

8/10 Good

Casey Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property always clean and well maintained, as was the pool and surrounding area. The room was just ok, we woke up to a water leak from the ceiling - dripping from the recessed light. This had obviously happened before due to the maintenance tech stopping the leak with in a couple minutes of seeing the problem. The housing to the light was also rusted. They did not however clean up the water, that was left to us. Also, the portion sizes at for dinners were very small (3 total raviolis at the Italian spot)and unlike other resorts you were limited to 1 entree, which meant there was no way to try other options at each restaurant, even if you didn’t like what was brought. Big bright spot was the wedding coordinator for the wedding we were at the resort for, I think her name was Daniella, personable and made sure everything was great! Server Raul was also incredible, he remembered many of the people in our party from a previous visit and made sure we sat in his section.
Stayed 4 nights in Nov 2025

10/10 Excellent

Uyen Tu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food and staff was amazing would recommend and come back. This has been my favourite resort in Mexico
Stayed 5 nights in Oct 2025

10/10 Excellent

Steven, Fort Bragg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We've been staying at the Riu Palace for at least 14 years. We've tried other resorts but none compare! We love all that the Palace has to offer! I think the cleaners must clean 24/7, it's always spotless! Restaurants are good...our favorites were Krystal, the new(er) Mexican Restaurant and the Japanese Restaurant in that order. Italian was our least favorite. The entertainment was the best we've ever heard/seen at the Palace! The two nights of 70's and 80's music, lip-synced by the wonderful staff were our favorites - they did such a great job!!! Everyone was singing along and having a great time! The two guys at the upstairs bar singing and playing their guitars were awesome as well. One night, the bar was packed because of them, and we all yelled for them to keep playing. They did! It was nice having good music and not just the corny shows that we've seen the past 14 years! Nicely done Riu Palace!!!! We will continue as long as we can to visit you 1-2 times a year!
Stayed 7 nights in Nov 2025

10/10 Excellent

Clare

Stayed 7 nights in Oct 2025

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Better communication on the activities resort has to offer, staff was great, hot tub was not heated, older resort but functional, room smelled like mildew though
Stayed 3 nights in Nov 2025

10/10 Excellent

ERICA A

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 6 nights in Sep 2025

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Yes, and the staff was excellent in all the ways you would have expected. This was my first all inclusive resort and first time in Cabo. The only thing I would say was the noise level down on the 1st floor was noisy with systems powering up very early. All in all if was a time to remember!! Thank you all😃!!
Stayed 8 nights in Oct 2025