Hyatt Ziva Los Cabos- All Inclusive

4.5 star property

Photo gallery for Hyatt Ziva Los Cabos- All Inclusive

Aerial view
Property video
View from property
40-inch LCD TV with satellite channels, TV, iPod dock
4 outdoor pools, a heated pool, pool cabanas (surcharge), pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Parking included

Explore the area

View map
Paseo del Malecón l-5 D, San José del Cabo, BCS, 23405
  • Place, Plaza Mega Comercial Mexicana
    ‪5 min walk‬
  • Place, San Jose's Estuary and Bird Sanctuary
    ‪5 min walk‬
  • Place, Costa Azul Beach
    ‪16 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪16 min drive‬

Room options

Ocean View Master King

9.2 out of 10
Wonderful
(52 reviews)
  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

Ocean View Master Double

8.8 out of 10
Excellent
(64 reviews)
  • Ocean view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

Club Ocean View One Bedroom Master Suite

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Resort View Master King

9.0 out of 10
Wonderful
(31 reviews)
  • Resort view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

Resort View Master Double

8.6 out of 10
Excellent
(51 reviews)
  • Resort view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

Club Deluxe Ocean Front Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

Club Ocean Front One Bedroom Master Suite

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 109 sq m
  • Sleeps 4
  • 1 King Bed

Club Deluxe Ocean Front One Bedroom Suite

7.4 out of 10
Good
(8 reviews)
  • Ocean view
  • 76 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Club Swim Up Master King

9.4 out of 10
Exceptional
(26 reviews)
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

Club Swim Up Master Double

8.8 out of 10
Excellent
(17 reviews)
  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Two Bedroom Grand Master Suite

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 217 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Club One Bedroom Master Suite

  • Resort view
  • 106 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Presidential Suite

  • Sleeps 3

Deluxe Room, Resort View (Double)

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, Ocean View (Master Club One Bedroom)

  • Ocean view
  • 118 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Resort view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, Ocean View (Master Club One Bedroom)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, Ocean View (Double)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room (Ocean Front Double)

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed (Ocean Front)

  • Resort view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Master Ocean Front)

  • Resort view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed (Ocean Front)

  • Resort view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Suite

  • Ocean view
  • 196 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Ziva Suite Non smoking

  • Sleeps 3

Master King Room Non smoking

  • Sleeps 3

Master Two Double Room with Pool View Non smoking

  • Sleeps 4

Master Two Double Room Non smoking

  • Sleeps 4

Club King Room with Ocean VIew Non smoking

  • Sleeps 2

Ocean View Master King

  • Sleeps 3

Club Oceanfront King

  • Sleeps 2

Club Ocean Front Two Double Room Non smoking

  • Sleeps 3

Club Master Two Double Room with Sea View Non smoking

  • Sleeps 4

Swim Up Master King Room Non smoking

  • Sleeps 3

Swim Up Master Two Double Room Non smoking

  • Sleeps 4

Club One Bedroom Master Suite

  • Sleeps 3

Club Ocean View One Bedroom Master Suite

  • Sleeps 3

Club Ocean Front One Bedroom Master Suite

  • Sleeps 3

Two Bedroom Master Suite with Sea View Non smoking

  • Sleeps 6

Ocean Front Two Bedroom Grand Master Suite B Non smoking

  • Sleeps 6

Club Swim Up Master King

  • Sleeps 3

Master Double Room

  • Sleeps 4

Resort View Master King

  • Sleeps 3

Ocean View Master Double

  • Sleeps 4

Deluxe Ocean Front Master King

  • Sleeps 2

Deluxe Double Room With Ocean View

  • Sleeps 4

Deluxe King Room-Oceanfront

  • Sleeps 3

Ocean Front Double Room

  • Sleeps 3

Deluxe Double Room With Resort View

  • Sleeps 4

Deluxe King Room With Ocean View

  • Sleeps 3

Club Deluxe Ocean View One Bedroom Master Suite

  • Sleeps 4

Deluxe King Room With Resort View

  • Sleeps 4

Club Premium Ocean View One Bedroom Master Suite

  • Sleeps 3

Oceanfront King Room

  • Sleeps 2

Similar properties

About the area

San José del Cabo

Located in San José del Cabo (Zona Hotelera), Hyatt Ziva Los Cabos- All Inclusive is within a 10-minute drive of Puerto Los Cabos and El Dorado Golf Club. .This all-inclusive property is 1.8 mi (2.8 km) from Costa Azul Beach and 3.8 mi (6.1 km) from Palmilla Beach.

What's nearby

  • Plaza Mega Comercial Mexicana - 5 min walk - 0.5 km
  • San Jose's Estuary and Bird Sanctuary - 5 min walk - 0.5 km
  • Punta Sur Golf Course - 10 min walk - 0.9 km
  • Playa Hotelera - 12 min walk - 1.1 km
  • Costa Azul Beach - 16 min walk - 1.4 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 17 min drive

Restaurants

  • ‪Cortez Restaurant - ‬3 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Zafiro - ‬4 min walk
  • ‪Coffee House - ‬1 min walk
  • ‪La Hacienda - ‬3 min walk

About this property

Hyatt Ziva Los Cabos- All Inclusive

Luxury property on the beach, with 4 outdoor pools
Hyatt Ziva Los Cabos- All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch LCD televisions come with premium satellite channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This San José del Cabo property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has 18 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 591 air-conditioned rooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, 4 hot tubs, and a complimentary water park. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Italian cuisine at Farina & Olio, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in San José del Cabo? This property has 35000 square feet (3252 square meters) of space consisting of a conference center and 18 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Farina & Olio - This beachfront fine-dining restaurant specializes in Italian cuisine and serves dinner only.
Bon Vivant - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open select days.
Dozo - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Hacienda Baja Grill - This restaurant specializes in Latin American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
La Plaza Buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bon Vivant
  • Dozo
  • Farina & Olio
  • Hacienda Baja Grill
  • La Plaza Buffet

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Karaoke
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • Computer station
  • Conference centre (35,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Front entrance ramp
  • Grab bar in shower (79 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (130 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Pool hoist on site
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (130 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
Hyatt Ziva Los Cabos is currently undergoing renovations.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.76 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 250 per vehicle (roundtrip, maximum occupancy 6)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hyatt Cabos
Hyatt Los Cabos
Hyatt Los Cabos Ziva
Hyatt Ziva Los
Hyatt Ziva Los All Inclusive
Hyatt Ziva Los Cabos
Los Cabos Ziva
Ziva Hyatt
Ziva Los Cabos
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
San Jose del Cabo Hyatt Ziva Los Cabos- All Inclusive Hotel
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive Hotel
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive All-inclusive property
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
All-inclusive property Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos- All Inclusive San José del Cabo

Hyatt Ziva Los Cabos- All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1875 out of 2767 reviews
Rating 8 - Good. 485 out of 2767 reviews
Rating 6 - Okay. 202 out of 2767 reviews
Rating 4 - Poor. 93 out of 2767 reviews
Rating 2 - Terrible. 112 out of 2767 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Carmen, Gardena

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 4 nights in Nov 2025

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the resort was excellent except they wouldn’t let me cancel a portion of our stay within the cancelation time period allowed.
Stayed 5 nights in Nov 2025

8/10 Good

Anita Sovana

Stayed 4 nights in Nov 2025

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, and the staff were very attentive. There was a good variety of food and drink options, as well as plenty of activities to choose from.
Stayed 4 nights in Nov 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property! Staff is extraordinary! Loved the dining choices. Highly recommend!
Stayed 5 nights in Nov 2025

8/10 Good

Juanita Arcilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice property. Staff were friendly, rooms and property were clean, nice selection of adult beverages and food, and fun for the kids. We did have a couple instances where our toilet paper and towels weren't replaced, but those are small things. Nice overall and would visit again!
Stayed 7 nights in Nov 2025

10/10 Excellent

Suongmai Duy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was the star of the show. Edgar with guest services made sure our family was taken cared of from day 1! Everyone was warm, welcoming, and truly went above and beyond to make our family experience great. A special thank you to Edgar again, his customer service was exceptional. He was attentive, helpful, and made everything feel effortless. I really appreciated the care and professionalism from start to finish. Highly recommend Hyatt Ziva Cabos! Will return.
Stayed 7 nights in Nov 2025

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Friendly and helpful staff. Good restaurants and nice room.
Stayed 6 nights in Nov 2025

2/10 Terrible

YUZHU

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived one day later than planned due to an airline delay. Before arrival, I called the hotel to explain the situation and was told my reservation would be noted. However, when I checked in, I was informed I had to pay for an additional night — effectively charging me for a night I did not stay, on top of the original missed night-so i paid 2 extra night that i wasnt there. I explained that I had notified the hotel in advance and that I was actually staying one night less than the original booking, but I was told I had no choice if I wanted to check in. I understand being charged for the first night as a no-show under the policy. What I do not find reasonable is being charged an extra night when my actual stay was shorter, especially after providing advance notice. This felt unfair and not in line with standard hospitality practices. I am requesting a refund/adjustment for the additional night that I paid in extra as I clearly communicated my delayed arrival ahead of time and the hotel was aware of the situation. I understand the night that I missed couldnt be refundable
Stayed 6 nights in Nov 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect perfect perfect!!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Melissa

Stayed 3 nights in Nov 2025

10/10 Excellent

Kazoua

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful experience. From the beginning to the very end, the staff was very informative and courteous. Room was very spacious for us four and the ocean view from our private balcony was spectacular! Alberto, our bellman was outstanding. He made us laugh and feel comfortable from the beginning of arrival to the very end of our stay. I did get food poisoning the last day which was terrible because everything was going great so far! We also did have to request room cleaning a few times throughout our stay due to incomplete restocking of things like toilet paper and hand towels. Those were minor issues we had. It overall, we loved it here. The pictures online match exactly what the resort looks like so we appreciated that too. Some places do that nowadays, unfortunately. We will definitely recommend this place to others and would come back to Hyatt Ziva!
Stayed 3 nights in Oct 2025

4/10 Poor

MIN XING

Disliked: Cleanliness
My husband and I got food poisoning from one of the restaurants in this hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Shaheed

Liked: Cleanliness, amenities, property conditions & facilities
I had a great stay. Stuffs are amazing and foods had many varieties. I am definitely live to come back here again…
Stayed 5 nights in Nov 2025

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, excellent service, clean resort with people who think of every detail. Also a great location to either relax or go on an excursion
Stayed 5 nights in Nov 2025

10/10 Excellent

Marcus

Awesome experience!
Stayed 3 nights in Oct 2025

10/10 Excellent

Lydia

Stayed 1 night in Oct 2025

6/10 Okay

Michael, Highland Village

Travelled with family
Liked: Cleanliness
First time ever we had a bell man point our way to our room from the lobby after our private check in. Thought that was very weird. Hotel is nice. Room was good other than the fact we were on the 6th floor and the elevator couldnt have been farther away due to the blocked off access right by our room. Heard workers from midnight on out in the hallway.
Stayed 4 nights in Nov 2025

10/10 Excellent

luis sirahuen

Stayed 3 nights in Nov 2025

10/10 Excellent

Iva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond friendly. Everyone was so nice, it was very welcoming.
Stayed 5 nights in Oct 2025

10/10 Excellent

allen

Stayed 6 nights in Oct 2025

10/10 Excellent

Angela

Stayed 4 nights in Nov 2025

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort! Very friendly staff, the room was nice and clean with a beautiful view of the ocean. The restaurants and buffet were just great! Only thing i wished they had was a gift shop within the resort.
Stayed 3 nights in Oct 2025

2/10 Terrible

Krystelle Boulanger

Stayed 4 nights in Oct 2025

10/10 Excellent

Donald Kenneth Caruso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a great experience at the Hyatt ziva the room was clean the staff was excellent and always went out of there way to help you
Stayed 4 nights in Oct 2025