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Absolutely love this resort. It was our first visit there and will go back again. The employees were very kind, helpful and outgoing. Thank you for all you do to make visiting the Island special.

This RIU didn’t represent the brand. The rooms were outdated, rusty mirrors, old mattresses and pillows; roaches in the bathroom. I was very disappointed, foods were cold, mot too many choices.

Renovation of this hotel is calling big time! At least, workers are very helpfull and smiling.

I love how friendly the staff were from we checked in they gave us an upgrade that was very thoughtful, the property was well kept the room was extremely clean the bed was my favorite some of the best sleep I've had in months. I definitely will be staying here again

Staying at the Hyatt was a total resort experience: crowded, a chaotic maze to get around the property, and overpriced everything. We bought the breakfast package which was a mistake due to long breakfast lines every morning (including a line at the Starbucks at 6:30am) and didn't make any dinner reservations because of how this place boasts about having 45 dining experiences on site. On our first morning there, we tried to make reservations with the concierge for dinner while we were staying, and they could not help us at all. They couldn't find a single availability for our entire stay and told us we just needed to show up early. We ended up waitlisting for dinner every night and didn't eat dinner till after 7:30-8-9:00. The staff were friendly and as patient about their lack of availability as they could be. The property was clean and the rooms cleaned daily. We were on the fountain side of the property which was cool to see the nightly light show. The weather wasn't great and the water was cold, so we mostly stuck around the warm water pools. There were never available pool chairs without renting in advance, so we just shoved our swim bags by a rock and hoped nobody would take our stuff. We had massages at the spa which were very relaxing, but the acoustics of the spa hallway made it very easy to hear people outside. Overall we had a nice time, but don't recommend for people who aren't used to staying at a resort requiring reservations made in advance for EVERYTHING.

The hot tub was great and the bar selection wasn’t all that great. My room sink was leaking water from the sink and it took them days to fix the problem. I would recommend people to visit this place and go to the Atlantics to stay