Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

Poolside bar
Poolside bar
On the beach, white sand, sun-loungers, beach towels
Poolside bar
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Spa
  • Parking included

Explore the area

View map
6307 Casino Drive, Paradise Island, New Providence, 0
  • Place, Cabbage Beach
    ‪4 min walk‬
  • Place, Aquaventure
    ‪11 min walk‬
  • Place, Atlantis Casino
    ‪13 min walk‬
  • Airport, Nassau (NAS-Lynden Pindling Intl.)
    ‪25 min drive‬

Room options

Junior Suite, Oceanfront (U)

8.2 out of 10
Very good
(67 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Oceanfront (U)

9.0 out of 10
Wonderful
(22 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(405 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Superior, U)

8.4 out of 10
Very good
(184 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Suite, Ocean View (U)

8.4 out of 10
Very good
(23 reviews)
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Junior Suite (Lateral Sea View - E)

7.4 out of 10
Good
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Superior E)

7.8 out of 10
Good
(7 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Partial Ocean View (L)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Superior (L))

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite (U)

7.8 out of 10
Good
(36 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Oceanfront (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Oceanfront (B2C-US)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (Superior, B2C-US)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Suite, Ocean View (B2C-US)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Family Suite, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Suite, Oceanfront (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Suite (Special | C)

8.0 out of 10
Very good
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (C)

8.8 out of 10
Excellent
(5 reviews)
  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds
  • Free Wi-Fi

Junior Suite, Ocean View (Superior | C)

8.0 out of 10
Very good
(10 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Oceanfront (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Ocean View (C)

7.4 out of 10
Good
(26 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Oceanfront (L)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Ocean View (L)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Suite, Ocean View (L)

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

Suite, Oceanfront (E)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (B2C-US)

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (Superior | U)

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (Superior | C)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds
  • Free Wi-Fi

Junior Suite, Ocean View (Superior | B2C-CA)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (Superior | B2C-CA)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds
  • Free Wi-Fi

Junior Suite, Ocean View (B2C-CA)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds
  • Free Wi-Fi

Junior Suite, Oceanfront (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Family Suite, Ocean View (B2C-CA)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

Standard Suite (Special | B2C-CA)

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Oceanfront (B2C-CA)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds
  • Free Wi-Fi

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Partial Ocean View (L)

  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (Superior (L))

  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (Superior| E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Connecting Rooms, Ocean View (E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Oceanfront (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Family Suite, Ocean View (Superior E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Standard Suite (Special | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite, Beachfront (Swim Up | Elite Club | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Similar properties

About the area

Paradise Island

With a stay at Hotel Riu Palace Paradise Island - Adults Only - All Inclusive in Paradise Island, you'll be on the beach, just a 2-minute walk from Cabbage Beach and 9 minutes by foot from Paradise Lagoon Beach North. .This all-inclusive property is 8.2 mi (13.2 km) from Cable Beach and 0.5 mi (0.9 km) from Versailles Gardens.

What's nearby

  • Cabbage Beach - 4 min walk - 0.4 km
  • Paradise Lagoon Beach North - 9 min walk - 0.8 km
  • Aquaventure - 11 min walk - 1.0 km
  • Paradise Lagoon Beach South - 11 min walk - 1.0 km
  • Atlantis Casino - 13 min walk - 1.1 km

Getting around

  • Lynden Pindling Intl. Airport (NAS) - 30 min drive

Restaurants

  • ‪Nobu - ‬9 min walk
  • ‪Marina Pizzeria - ‬13 min walk
  • ‪Shake Shack - ‬15 min walk
  • ‪Poseidon's Table - ‬10 min walk
  • ‪Starbucks - ‬7 min walk

About this property

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and body treatments. The spa is open daily.
Make yourself at home in one of the 379 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages and body treatments. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a health club, and a sauna. Additional amenities at this property include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Grab a bite at Atlantic, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Atlantic - This buffet restaurant serves breakfast and dinner.
Tengoku - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Bahamas - This restaurant serves lunch and dinner. Open daily.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Atlantic
  • Bahamas
  • Krystal
  • Kulinarium
  • Tengoku

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Deep-tissue massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Paradise Island
Palace Paradise Island
Paradise Island All Inclusive
Paradise Island Riu
Paradise Island Riu All Inclusive
Paradise Island Riu Palace
Riu Palace Paradise Island
Riu Palace Paradise Island All Inclusive Adults
Riu Paradise Island
Riu Paradise Island All Inclusive
Riu Palace Paradise Island All Inclusive Adults Only
Riu Palace Paradise Island All Inclusive
Riu Paradise Inclusive Adults
Riu Palace Paradise Island All Inclusive Adults Only
Riu Palace Paradise Island Adults Only All Inclusive

Hotel Riu Palace Paradise Island - Adults Only - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1681 out of 3830 reviews
Rating 8 - Good. 1029 out of 3830 reviews
Rating 6 - Okay. 608 out of 3830 reviews
Rating 4 - Poor. 271 out of 3830 reviews
Rating 2 - Terrible. 241 out of 3830 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Timothy Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice room, pool was tiny, only one fairly dingy bar, food mediocre at best. I won’t return.
Stayed 5 nights in Feb 2026

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort was clean and well kept. Staff were very friendly. Quality of food was great with lots of selections in the buffet. Restaurants are hard to book so make sure you do it early when you arrive. We stayed 4 nights but could only book 2 restaurants and one of them had the last booking time of 8:30 pm. Pool was great but make sure you place your towels on your preferred lounger around 7 am as the seats fill up fast for the day. Entertainment was pretty good. Consists of dance acts mostly but there was a band there one night. Be prepared for audience interaction including being called up on stage for some participation segments. Resort was nicely laid out with plenty of areas to sit and a convenient cafe near the front offering desserts and beverages. Rooms are a bit dated and could use a refresh but are clean and comfortable. Nice overall experience. Would definitely come back. Probably the best overall choice for your money among the 4 all inclusive resorts offered in the Bahamas.
Stayed 4 nights in Feb 2026

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, and very welcoming. However, the resort needs more entertainment. It was pretty boring compared to other Riu resorts.
Stayed 3 nights in Feb 2026

8/10 Good

Stefanie

Stayed 5 nights in Jan 2026

4/10 Poor

Frank

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The room and Hotel were great however the Hotel was advertised as a heated pool and swim up bar. The pools were not heated at all and the water was extremely cold for anyone to swim in. It happened to be a cold week, and that's the time they should have been heated! Everyone complained., and it so happened they did put the heat back on the day we were leaving. NOT IMPRESSED!!
Stayed 4 nights in Jan 2026

10/10 Excellent

Mikaila Rai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Polite staff & clean establishment.
Stayed 3 nights in Feb 2026

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, amenities
The ice bucket had leftover ice that melted. They skipped one day from restocking the refrigerator. The front desk people were very nice and the cleaning ladies as well. The room was clean. You should have more available reservations for your restaurants. We noticed the restaurants were not filled. Plenty of room for more reservations.
Stayed 4 nights in Feb 2026

8/10 Good

Concepcion

Stayed 6 nights in Jan 2026

4/10 Poor

Edyta E

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at this all-inclusive resort with high expectations, but unfortunately, the experience did not fully meet them. The à la carte restaurants were not open every day, which significantly limited dining options during our stay. The rooms felt outdated and not very appealing, and the main lobby had an unpleasant odor throughout our visit. Service was another area where the resort fell short. While expectations seemed high, the overall delivery of service was inconsistent. One exception was our waiter, Sunny, who truly stood out with excellent service and a positive attitude—he made a noticeable difference in our experience. The volleyball area was poorly maintained, and the alcohol selection was quite limited. Being served tequila shots in paper cups was surprising and not something we’ve encountered before at an all-inclusive resort. Overall, the resort has potential, but several areas need improvement to meet the standards expected from an all-inclusive stay.
Stayed 7 nights in Jan 2026

10/10 Excellent

Omar Aguilera, Ledgewood

Stayed 4 nights in Feb 2026

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had to check out early due to my Fathers unexpected death and the hotel will not call us or Expedia back in regards to the days missed.
Stayed 10 nights in Jan 2026

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness
Overall, this is an average hotel. It was hit and miss with the attitudes of staff. Some were polite and welcoming and others couldn’t care less. The property is fairly dated but overall clean. Housekeeping may or may not restock your coffee and water supply. I am not entirely dissatisfied but I probably wouldn’t stay there again.
Stayed 4 nights in Feb 2026

6/10 Okay

Misty, Haslet

Liked: Cleanliness, amenities
Bar staff, bellboys and housekeeping were amazing! Room service food, fromt desk and room temperatures could use a LOT of improvement. My thermostat was set to 17°C and could not be adjusted even though it was like 9°C outside. Overall, even though I was freezing and it was too cold for the beach, I had fun meeting new people and watching the indoor nightly shows.
Stayed 4 nights in Jan 2026

10/10 Excellent

Latisha

Liked: Cleanliness, amenities, property conditions & facilities
The staffs environment is what stood out the most how wondering and friendly they were.
Stayed 3 nights in Feb 2026

2/10 Terrible

Fernando

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is dirty, very difficult to make dinner reservations. No bottle waters available besides 2 in a room. Some of stuff was very friendly but some very unfriendly. Sunny from the buffet was excellent. Would never recommend staying there and definitely not going back. I have been to multiple Rui resorts and this one was the worse by far
Stayed 7 nights in Jan 2026

6/10 Okay

Stephen Paul

Travelled with partner
Restaurant and room Staff were amazing. Earliest restaurant opens for dinner at 18:30 including the buffet. Do not pay for upgrades with Expedia. The hotel will not honor and will ask you to pay more money if you want another room. Our safe didn’t work ,no blankets, no robes, no happy anniversary and it took several calls for anything. Very old outdated room. 2 tiny pools and construction going on in your ocean view. Expedia chat did not work for 3 days and once I got in touch nothing was done. 17 trips to Riu hotels and this will be I fortunately our last and booking through Expedia as well.
Stayed 6 nights in Jan 2026

10/10 Excellent

Scott

Stayed 4 nights in Jan 2026

10/10 Excellent

GUSTAVO JAVIER DE LA, Kanata

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room had a musty smell. Had to burn incense to remove the odor. Food buffet was excellent with lots of choices.
Stayed 7 nights in Jan 2026

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Jan 2026

2/10 Terrible

Suzanne

Disliked: Cleanliness, amenities, property conditions & facilities
Could not book a reservation at any of the restaurants we had to end our trip day early due to flights being canceled to whether they never gave us our money back for the day that we could not stay that we already had paid for room smell like mildew and bleach
Stayed 3 nights in Jan 2026

8/10 Good

Vedrana

Stayed 8 nights in Jan 2026

2/10 Terrible

Christopher

Plastic on t
Stayed 3 nights in Jan 2026

8/10 Good

Michael

Stayed 7 nights in Jan 2026

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
All inclusive is the way to go. The staff are also top notch and a vibe
Stayed 3 nights in Jan 2026

6/10 Okay

Jan Marshall

Liked: Cleanliness
The staff was good overall facility a little run down
Stayed 4 nights in Jan 2026