lastminute.com.au Verified Review
3 / 5
The hotel car park (basement parking) was ideal - clsoe and easy to access, the pool was lovely and the location of the hotel was ideal.
The hotel cafes werent open on the days we were there which was a shame. We were able to order room service which was suitable. The order process was a debacle. We ordered from one of the menus that were given to us by the Concierge (we ordered in front of them at the front desk), to be taken to our room at a particular time (as we have a young son so needed to feed him before bath/bed etc.). about 15minutes after dinner was due to be delivered, i called the Room Service line only to be told the food we ordered with the Concierge was from one of the cafe menus' from the cafe's that werent open and therefor our orders were cancelled (without us being notified). The lady we spoke to was quite rude, telling us we should have looked at the information on the menu which states what days the cafes were and werent open (however, it was the Concierge that went through the menu with us). Any who, it left a sour taste in our mouth purely by how she dealt with the situation.
The carpet in the room we stayed in was damp from what appeared to be a leak in the ac - the room was a bit smelly from this.
A verified traveller stayed at Hilton Cairns
Posted 3 months ago