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Crystalbrook Bailey

5.0 star property

Photo gallery for Crystalbrook Bailey

Bailey Crystalbrook hotel features a modern architectural design with a glass facade and distinctive canopy.
Wine bottles and wine boxes are neatly arranged on wooden shelves, accessible via a metal ladder.
Relax by the pool surrounded by lounge chairs and sunbeds, under a shaded pergola.
Relax in a stylish room with two beds, a comfortable armchair, and a desk for work.
Relax in a serene space with a comfortable sofa, chairs, and lush greenery.

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

Map
163 Abbott Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪2 min walk‬
  • Cairns Central Shopping Centre
    ‪8 min walk‬
  • Reef Fleet Terminal
    ‪10 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Urban King

View from room

Urban King

9.2 out of 10
Wonderful
(88 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

Two Bedroom Residence

8.6 out of 10
Excellent
(10 reviews)
  • 70 sq m
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Urban Master Bath

1 bedroom, in-room safe, desk, blackout curtains

Urban Master Bath

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Twin

1 bedroom, in-room safe, desk, blackout curtains

Urban Twin

10.0 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Urban Queen

1 bedroom, in-room safe, desk, blackout curtains

Urban Queen

8.0 out of 10
Very good
(8 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Balcony Queen

1 bedroom, in-room safe, desk, blackout curtains

Urban Balcony Queen

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Urban

1 bedroom, in-room safe, desk, blackout curtains

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Master

1 bedroom, in-room safe, desk, blackout curtains

Urban Master

9.4 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

Three Bedroom Residence

  • 95 sq m
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

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About the area

Cairns

With a stay at Crystalbrook Bailey in Cairns (Cairns Central Business District), you'll be steps from Cairns Esplanade and 7 minutes by foot from Cairns Central Shopping Centre. .This luxury hotel is 0.5 mi (0.9 km) from Reef Fleet Terminal and 0.1 mi (0.2 km) from Cairns Night Markets.

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Esplanade Lagoon - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 8 min walk - 0.7 km
  • Cairns Marlin Marina - 8 min walk - 0.7 km
  • Reef Fleet Terminal - 10 min walk - 0.8 km

Getting around

  • Cairns Station - 12 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Flynn's Italian by Crystalbrook - ‬3 min walk
  • ‪Crepe - ‬2 min walk
  • ‪La Pizza Trattoria - ‬2 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬3 min walk
  • ‪Imm Thai Cafe - ‬2 min walk

About this property

Crystalbrook Bailey

Luxury hotel with 3 restaurants and bars
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 217 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at CC's Bar & Grill, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 3 bars/lounges.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
CC's Bar & Grill - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte - This wine bar serves dinner only. Open select days.
Pachamama - This poolside cocktail bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 75 per day

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 563 out of 799 reviews
Rating 8 - Good. 166 out of 799 reviews
Rating 6 - Okay. 40 out of 799 reviews
Rating 4 - Poor. 20 out of 799 reviews
Rating 2 - Terrible. 10 out of 799 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at any of the Crystalbrook Hotels in Cairns. Way more modern and high standard than many others. Had a minor issue with the TV which was fixed promptly. Front desk allowed me to check in early which solved a small logistical problem. Awesome as ever!!
Stayed 1 night in Jul 2025

8/10 Good

Noel

Liked: Cleanliness, staff & service
Stayed here before and it is of reliable and good quality 👌
Stayed 1 night in Jun 2025

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
This was a great place to stay in the heart of the city. Our room was modern and fresh and the staff were friendly and very helpful. A big shout out to Chris the chef on the buffet breakfast. A must have to start the day as his home made breads were delicious.
Stayed 2 nights in Jun 2025

10/10 Excellent

K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel, air conditioner works great. Can walk to everything easily including all Reef tours departing Cairns. Heaps of dining options nearby.
Stayed 6 nights in Apr 2025

8/10 Good

Yanling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning too noise
Stayed 2 nights in Apr 2025

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is overall good, Room is quite spacious, the cleanliness is good and the hotel is also very close to the hotel. However, there are only 4-5 food opt
Stayed 4 nights in Apr 2025

10/10 Excellent

Tayla

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2025

8/10 Good

Fabian

Stayed 2 nights in Apr 2025

10/10 Excellent

Sarah J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to Cairns

Loved Cairns. Hotel was a great location with all the amenities we needed.
Stayed 4 nights in Apr 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff and rooms were great! I would skip the optional buffet breakfast as it was a zoo
Stayed 1 night in Apr 2025

10/10 Excellent

Randolph

Excellent location and property
Stayed 2 nights in Jan 2025

10/10 Excellent

matthew

Stayed 5 nights in Apr 2025

10/10 Excellent

Sean

Stayed 1 night in Apr 2025

8/10 Good

Takako, Gold Coast

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Modern hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Siosifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay very convenient area
Stayed 1 night in Apr 2025

10/10 Excellent

Hi-Jin

Stayed 1 night in Apr 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Lovely clean comfortable hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the motel is very convenient to access all shops and need to create more easy parking
Stayed 3 nights in Apr 2025

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Hi-Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing very clean nice good location Nice view
Stayed 1 night in Apr 2025

10/10 Excellent

Morad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, the room is good and staff are friendly. Only minor complaint is the bed, feels a bit weird but was not uncomfortable for me
Stayed 4 nights in Mar 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, and spacious rooms. Convenient location
Stayed 5 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025