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So conflicted absolutely brilliant location/views but definitely not a luxury hotel Booked a 1 night stay and saw reviews about the air con being broken figured it would be fixed by the time I got there a month or so later. I was wrong On check in the friendly receptionist let me know the air con wasn't working & I could have a fan if needed. Having stayed in some incredibly hot and not air conditioned hotels in the past I figured how bad could it be. It was bad The room was baking. The huge windows that give the amazing views also act as massive radiators and the heat in the room was stifling. The sun obviously hits the windows all day although when I arrived around 4pm the sun had moved off the glass. To the credit of the receptionist my request for a quiet room had been met and I was in a small corridor with only one other room I was able to wedge the door open to let some of the heat out. There were 2 fans, one was broken (plug snapped) when I asked for a replacement I was told they would see what they could do, but saw no replacement nor did I get a call to say they didn't have a spare The room was tired, carpet stained, walls & bathroom dirty Luckily I was visiting for a gig so the room had cooled a bit by the time I got back I slept well & the room was quiet. Check in/check out were easy & the staff I met were friendly Overall I was disappointed. I could have booked elsewhere for less but wanted to treat myself for a special occasion. I won't be back

The outside of the building and lobby look nice. The room was decent enough but the bathroom let the room down though. Having to turn and sit at an angle cause the towel rack is in front of toilet wasn’t great plus the fan leg was broken causing the fan to keep falling over so gave up using it. Also they do not have an airport shuttle and if you order a taxi you need to meet it away from the property or you’ll get a £5 fee. But my biggest issue is with the person responding to online messages and their lack of customer service skills. Won’t stay here again, too many other better hotels with friendlier staff.

We only stayed one overnight and used the room and breakfast. Have stayed with Crowne Plaza before and enjoyed the same high standard. Will book with CP again.

Clean room large bathroom

It’s central Birmingham. Canals and curry are the order of the day. You’ll have a blast.

Clean room, great view, nice breakfast. One of lifts ear putty of action took a while to get up and down, we were on 16th floor. Great location otherwise.