Book Van Lam hotels

The hotel had the friendliest staff we've met. They were lovely and always ready to help you. They offered you welcome drinks and cake and they gave us a lot of bottles of water when we went out. The hotel was located in the centre of Hanoi Old Quarters. Breakfast was included and very good with variety. They also offered reasonably priced tour and laundry service by kg, which was excellent and not expensive.

GREAT SERVICE

The attentiveness of the staff without being intrusive . The cleanliness of the property . The fantastic choice of breakfast .

My family and I booked two rooms for 5 days and chose it for the great location. The staff went above and beyond during our stay- starting from a late flight check in, to ensuring our rooms were right next to each other, booking amazing day trips to Ninh Binh & Halong Bay, to booking a shuttle to the airport and ensuring we had coffee for our departure. We were already blown away at how attentive the staff was but after our departure to our next city it was the cherry on top. My mother forgot an item in her room. We contacted the Hotel and not only were they able to find the item in a few hours, but they also shipped it to our next hotel! My mother was elated and we are so thankful for the patience and kindness that the staff has for each guest.

Breakfast by the pool is excellent. Perfect poached eggs and lots of Vietnamese and Western choices. All fresh with staff very attentive.

This is a lovely hotel in a very convenient location in Hanoi. The service is outstanding throughout the hotel—everyone is incredibly kind and helpful. The breakfast buffet is excellent, with great vegan options which was important for me. I highly recommend the rooftop bar too, as well as the spa! Would definitely stay here again!