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Meritel Hanoi

5.0 star property

Photo gallery for Meritel Hanoi

Building design
Deluxe Room With Internal Window
Reception hall
Lobby sitting area
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub

Explore the area

Map
153 Hang Bong, Hoan Kiem District, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hoan Kiem Lake
    ‪8 min walk‬
  • Hanoi Old Town Night Market
    ‪12 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Connecting Suite

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Family Connecting Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Old Quarter Suite

Old Quarter Suite | View from room

Old Quarter Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room With Internal Window

View from room

Deluxe Room With Internal Window

9.0 out of 10
Wonderful
(8 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Double Room

Junior Double Room | View from room

Junior Double Room

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

9.8 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Meritel Suite

1 bedroom, Frette Italian sheets, premium bedding, memory-foam beds

Meritel Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double or Twin Room With Internal Window

Superior Double or Twin Room With Internal Window

Superior Double or Twin Room With Internal Window

9.4 out of 10
Exceptional
(13 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Grand Terrace

Grand Terrace | View from room

Grand Terrace

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

GRAND HOTEL du LAC Hanoi

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.9 out of 5, Exceptional, (479)
The price is AU$229
for 1 room
includes taxes & fees
22 July - 23 July
GRAND HOTEL du LAC Hanoi

About the area

Hanoi

A stay at Meritel Hanoi places you in the heart of Hanoi, within a 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. .This luxury hotel is 0.5 mi (0.9 km) from Hanoi Old Town Night Market and 0.6 mi (1 km) from Thang Long Water Puppet Theatre.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.5 km
  • Hoan Kiem Lake - 8 min walk - 0.7 km
  • Hanoi Old Town Night Market - 12 min walk - 1.0 km
  • Thang Long Water Puppet Theatre - 12 min walk - 1.0 km
  • Hanoi Opera House - 18 min walk - 1.6 km

Getting around

  • Hanoi Railway Station - 10 min walk
  • Noi Bai Intl. Airport (HAN) - 41 min drive

Restaurants

  • ‪The Hanoi Social Club - ‬2 min walk
  • ‪GoGi House Restaurant - ‬4 min walk
  • ‪Phở Bò Đường Tàu - ‬3 min walk
  • ‪G66 Coffee - ‬3 min walk
  • ‪Aha Coffee - ‬1 min walk

About this property

Meritel Hanoi

Luxury hotel with a full-service spa and a fitness center
Meritel Hanoi offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Ve'hanoi Wellness & Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 64 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your memory foam bed comes with Frette Italian sheets. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at May Tre Dan Restaurant, or stay in and take advantage of the hotel's 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a computer station, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary manager's reception is offered each day.
May Tre Dan Restaurant - Onsite theme restaurant.
Botan Bar & Dine - Onsite rooftop bar. Open daily.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (VND 250,000 per day); discounts available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:00 AM for a fee: VND 230,000 for adults and VND 125,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Botan Bar & Dine
  • May Tre Dan Restaurant

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (140 centimetre high)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Lifeguards
  • Locally-owned and organised tours and activities
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 1000000.0 per day

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately VND 230000 for adults and VND 125000 for children
  • Airport shuttle fee: VND 496000 per vehicle (one-way, maximum occupancy 2)
  • Nearby parking fee: VND 250000 per day (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1000000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Meritel Hanoi Hotel
Meritel Hanoi Hanoi
Meritel Hanoi Hotel Hanoi

Meritel Hanoi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 338 out of 392 reviews
Rating 8 - Good. 37 out of 392 reviews
Rating 6 - Okay. 8 out of 392 reviews
Rating 4 - Poor. 6 out of 392 reviews
Rating 2 - Terrible. 3 out of 392 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Amira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meritel Hanoi stay

I had an absolutely amazing stay at Meritel Hanoi! From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. Their hospitality was exceptional, always friendly and attentive. The room was fantastic—beautifully designed, clean, and incredibly cozy. It was like a birthday cake—sweet, delightful, and perfect in every way! Every detail, from the amenities to the ambiance, was top-notch. Overall, this hotel exceeded my expectations, and I would highly recommend it to anyone visiting Hanoi. I can’t wait to stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful team
Stayed 2 nights in Mar 2025

10/10 Excellent

graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in heart of the Old Quarter. All you need in easy walking distance, Train Street, Sports Bar, shopping, the Lake. Very good facilities, eg roof top bar & pool, great dining facility & excellent & inexpensive breakfast with plenty of choices. Staff very efficient, friendly helpful & easy check-in/ out excellent value for money
Stayed 3 nights in Mar 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An awesome place in Hanoi

The location is great and the staff here work extremely hard to ensure any needs you may have are more then met.
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Meritel Hanoi. The staff all are friendly, courteous, helpful and always made me feel welcome. The room was spacious, clean and modern. The location is centralized to all the sites, restaurants and close to Hoan Kiem Lake. Overall a great hotel. Will definitely stay here again if I'm in Hanoi.
Stayed 1 night in Mar 2025

10/10 Excellent

Geno, Placentia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't stay anywhere else - the staff is wonderful. The location is wonderful. The restuarant is wonderful. The room was wonderful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Bruce

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice. Staff are super friendly and helpful. Great location to walk to old quarter!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Matthias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was everything we hoped for. The staff were very nice, the breakfast was amazing & the room was clean, comfortable and had an excellent shower. Loads of good food options close by. Nothing but good things to say about this place.
Stayed 1 night in Feb 2025

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location in Old District Hanoi and property is beautifully designed property. Breakfast buffet offer wonderful selections. Rooftop bar was great. Staff friendly. Overall, I recommend this hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Pretty quiet even in Old Quarter. I was able to walk to all the attractions of Hanoi and ate at several Michelin rated restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location in old quarter, a few minute walk to train street, all tours pick up from the hotel. What really makes it special are the staff who were super helpful. Special mention goes to Mike who we relied on a lot for help and information throughout our stay.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is awesome
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
3 star service with the attitude of 5 star
Stayed 4 nights in Feb 2025

10/10 Excellent

Rob

Stayed 1 night in Feb 2025

10/10 Excellent

Kim

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with outstanding staff. Lots of street noise however if that is concern.
Stayed 2 nights in Feb 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very well appointed. Great gym and lovely roof top pool/bar. Very central, particularly close to train street. Staff are all very very friendly and helpful. Breakfast buffet was incredible
Stayed 3 nights in Feb 2025

10/10 Excellent

Rothwelle, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely time in old town Hanoi

After a smooth airport pick up arranged by Meritel, we were greeted with tea and cold towels in the beautiful French Colonial boutique hotel in the heart of old town Hanoi. Judy and Katy at the front desk were always helpful, arranging tours, making excellent dining and shopping suggestions and basically seeing to all our needs. William at the rooftop bar and Emma in the restaurant were also attentive and informative. The room faced the busy street but was very quiet. Bit cold for a rooftop swim but we tried anyway, Canadians, eh.😉
Stayed 5 nights in Jan 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Meritel is well located in the heart of the old quarter. It is an oasis from the hustle and bustle of busy Hanoi just outside. While the rooms are clean and tidy and the facilities are great, the stand-out was the amazing service. In particular, Anh was so warm and helpful, providing great dining and tourist attraction recommendations.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kaitlin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. We made an non refundable incorrect booking for April 2025 and came into the hotel in Jan. Mike at the front desk took care of everything and moved our reservation to the correct dates without us having to pay for another reservation. Katy took care of all of our tours for us and arranged a great and convenient hotel for us in Sapa and Ninh Bình. The entire staff was accommodating and had great recommendations for restaurants and places to visit. We highly recommend this hotel if you are visiting Hanoi.
Stayed 2 nights in Jan 2025

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Meritel was an oasis in Hanoi. We loved our stay and will remember the friendly staff, comfortable room and great breakfasts for a long time.
Stayed 1 night in Jan 2025