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Hotel Panamera

Photo gallery for Hotel Panamera

Private beach, white sand, free beach cabanas, beach umbrellas
Restaurant
Courtyard
Restaurant
Interior detail

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Carretera Tulum-Boca Paila Km. 8.5, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪2 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, Tulum Mayan Ruins
    ‪21 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪79 min drive‬

Room options

View all photos for Garden Room

Premium bedding, memory-foam beds, in-room safe, iron/ironing board

Garden Room

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Atrium Room

Atrium Room | View from room

Atrium Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Living area

Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

With a stay at Hotel Panamera in Tulum (Zona Hotelera), you'll be a 1-minute drive from Tulum Beach and 5 minutes from Tulum National Park. .This beach hotel is 7 mi (11.3 km) from Tulum Mayan Ruins and 4.8 mi (7.7 km) from Playa Paraiso.

What's nearby

  • Tulum Beach - 2 min walk - 0.2 km
  • Ven a la Luz Sculpture - 19 min walk - 1.7 km
  • Playa Paraiso - 14 min drive - 9.2 km
  • Playa Ruinas - 21 min drive - 11.0 km
  • Tulum Mayan Ruins - 21 min drive - 11.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 109 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬9 min walk
  • ‪Rosa Negra Tulum - ‬12 min walk
  • ‪ARCA - ‬11 min walk
  • ‪Casa Banana - ‬8 min walk
  • ‪Secrets Tulum Beach Club - ‬10 min walk

About this property

Hotel Panamera

Hotel Panamera offers 14 air-conditioned accommodations with safes and hair dryers. Memory foam beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a private beach and an outdoor pool.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 14 air-conditioned guestrooms. Your memory foam bed comes with premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities, which include an outdoor pool. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and a communal living room.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 12:30 PM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 12:30 PM.
Hotel Panamera has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to 12:30 PM for a fee: MXN 240 to 300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Beach yoga
  • Free beach club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • No lift
  • Smooth flooring in room

More

  • 3 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 240 to 300 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Property Registration Number IDM180126CM1

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Panamera Hotel

Hotel Panamera Tulum

Casa Pueblo Boca Paila

Casa Pueblo Tulum Beach

Hotel Panamera Hotel Tulum

Hotel Panamera Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 107 reviews
Rating 8 - Good. 16 out of 107 reviews
Rating 6 - Okay. 2 out of 107 reviews
Rating 4 - Poor. 3 out of 107 reviews
Rating 2 - Terrible. 10 out of 107 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Lucia

Liked: Cleanliness, amenities, property conditions & facilities
The beginning of my stay was somehow rough, the bedroom we got was the lowest rate room, no windows ! I should say that shower is amazing. I was surprised because front desk did ask for official IDs in a very demanding way… not comfortable with it. Otherwise staff was very professional and attentive. Prices overall are very high.
Stayed 2 nights in Feb 2026

10/10 Excellent

Mark

Stayed 2 nights in Jan 2026

10/10 Excellent

Charles

Stayed 1 night in Nov 2025

10/10 Excellent

Anav J

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are great, top of the line service. Great amenities,Great food and everything is very. Will stay there again in my next tulum vacation
Stayed 5 nights in Jan 2026

10/10 Excellent

Emily

Stayed 2 nights in Dec 2025

10/10 Excellent

Magdalena

Stayed 2 nights in Dec 2025

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make this property beyond expectations. From Juan, Gael, Armando, Johnny, Omar, Luciano, to Alberto, to David, Jesus, Joshua, Petro, Daniela - all absolutely superb. The magic of the chefs who have really gone above and beyond when he came to making special accommodations and adaptations of recipes.
Stayed 10 nights in Nov 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
?
Stayed 1 night in Sep 2025

6/10 Okay

Nathalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Last year there was yoga, Ice Bath included and this year we paid! I went back for the experience. Two negative points are the shower and salt water and breakfast starts at 8:00 if you wake up early like me there is no coffee to serve really they only serve it at 8:01. But the staff who serve on the beach are kind the cleaning is good and the second time I loved it the first time this time there were some points that were not very good but ok!
Stayed 4 nights in May 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I absolutely loved our stay at hotel panamera! The pool was stunning and the beach was beautiful! The food and service was superb! Especially loved my service with David, was was amazing! Highly recommend hotel panamera for your tulum trip if you are looking for a hotel in the hotel zone!
Stayed 4 nights in May 2025

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at this hotel. The staff was so wondurfull, attention to details all the time, recognized us everyday, always there for us. The only comment I would add, is that the rooms could have a few extra hooks and shelves tor toiletries and to hang our wet bathing suits!!! But that's really the only thing....
Stayed 5 nights in Feb 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for. Lovely boutique hotel with a fantastic beach and excellent staff. Small, quiet, low key. Walkable to shops, spas and restaurants. Could not have been better.
Stayed 5 nights in Feb 2025

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Don't stay here.. but is worth a day trip

I’m disappointed to write this review because the hotel itself is beautiful-the beachfront is idyllic and the food is fantastic. However, the service was poor, and I still haven’t received my full $1,600 deposit refund, 11 days after checkout. The hotel owes me $1,187. Upon check-in, we paid a $1,600 deposit to charge anything to the room. On checkout, the hotel insisted on deducting the final bill from the deposit in USD, using an exchange rate of 19, whereas my bank’s rate was 20.67, meaning they took an extra $100. I asked to pay in Pesos, but their card machine "wasn’t working" and they took 6 days to send an online payment link. Despite paying immediately, they only refunded $413, still owing me $1,187. I’ve tried contacting them daily with little/no response. Service was slow from the start, but improved the more we tipped. Tipping less than 20% meant being ignored, but a 20% tip improved the service—this felt like a tactic to pressure guests into tipping more. To add to that, they highlighted "Service is Not Included" in yellow on the bills, infuriating. We were meant to receive a complimentary bottle of wine, white or rosé but were given red. When we reminded them, they said they didn’t have any at the complimentary value, but later found two bottles of white wine, which felt like an attempt to serve the cheapest option. The hotel’s lack of transparency, poor service, and deposit issues are unacceptable. I’d recommend the beachfront and food for a day trip
Stayed 5 nights in Jan 2025

8/10 Good

Joseph

Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 1 night in Oct 2024

10/10 Excellent

Widad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Panamera is such a gem on Tulum Beach. The design is beautiful—the checkered pool is a total highlight—and the rooms are cozy and stylish. The food is amazing (the tacos are a must-try), and the rooftop bar is perfect for sunsets. I loved the daily yoga and the chill but vibrant vibe. The staff were super friendly and made the stay even better. Honestly, it’s one of the best spots I’ve stayed at in Tulum!
Stayed 4 nights in Dec 2024

10/10 Excellent

LUIS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel really good facilities and Jessica, Ricardo y Santiago were Great with their services and attention. I will recommend the hotel and I will comeback again
Stayed 3 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel on the beach front, loved the morning yoga on the beach. The grilled fish offer from their restaurant at the weekends is fantastic. My only request is that the room has more surfaces like a small table to put things on. With the limited surfaces we had to use the minibar to put things like a hand bag and small personal items.
Stayed 1 night in Oct 2024

8/10 Good

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the shower inside the room
Stayed 1 night in Sep 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The onsite restaurant and room service had Amazing food. The staff is constantly helping you almost like a big resort but w that much cooler and more local vibe. It was honestly so nice.
Stayed 5 nights in Oct 2024