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Hotel Bardo

5.0 star property

Photo gallery for Hotel Bardo

Outdoor pool
Exterior
Poolside bar
Deluxe Villa | View from room
Cocktail bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
AV LA SELVA ENTRE KOHUNLICH, Tulum, QROO, 77780
  • Place, Hospital de Tulum
    ‪13 min walk‬
  • Place, Dos Aguas Park
    ‪17 min walk‬
  • Place, Holistika Art Walk
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪42 min drive‬

Room options

View all photos for Deluxe Villa

Deluxe Villa | View from room

Deluxe Villa

10.0 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Cabin

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Cabin

  • Garden view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Tulum

Located in Tulum (Tulum City Center), Hotel Bardo is within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. .This luxury hotel is 4 mi (6.4 km) from Tulum Beach and 5 mi (8 km) from Playa Paraiso.

What's nearby

  • Hospital de Tulum - 13 min walk - 1.1 km
  • Dos Aguas Park - 17 min walk - 1.5 km
  • Holistika Art Walk - 2 min drive - 1.8 km
  • Tulum Mayan Ruins - 10 min drive - 7.4 km
  • Tulum Beach - 12 min drive - 7.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 41 min drive

Restaurants

  • ‪Italdo Pasteleria - ‬12 min walk
  • ‪mera - ‬10 min walk
  • ‪Poc-Chuck “Las Mestizas” - ‬9 min walk
  • ‪Palma Central - ‬7 min walk
  • ‪Taqueria El Sabor Mexicano - ‬10 min walk

About this property

Hotel Bardo

Luxury hotel with a full-service spa and an outdoor pool
Hotel Bardo offers 30 air-conditioned accommodations with private pools and private plunge pools. Accommodations offer separate dining areas. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is open daily.
Make yourself at home in one of the 30 air-conditioned rooms featuring private pools. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as laptop-compatible safes and separate sitting areas.
Relax at the full-service spa, where you can enjoy massages. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at Milam, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary breakfast is included.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Free self parking is available onsite.
A complimentary breakfast is offered.
Milam - Onsite fine-dining restaurant.
Bardo's Bar - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bardo's Bar
  • Milam

Things to do

  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Conveniences

  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 44 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 125 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property

Property is also known as

Hotel Bardo Hotel
Hotel Bardo Tulum
Hotel Bardo Hotel Tulum

Hotel Bardo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 357 out of 432 reviews
Rating 8 - Good. 44 out of 432 reviews
Rating 6 - Okay. 17 out of 432 reviews
Rating 4 - Poor. 4 out of 432 reviews
Rating 2 - Terrible. 10 out of 432 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities
Our experience at Hotel Bardo was amazing!! The decor and vibe are so cool, the food was delicious, its quiet and chill. The rooms are fantastic, spacious, gorgeous. I would totally go back! Guadalupe was also amazing, helping us plan our excursions! And our spa treatments were wonderful!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Anderson Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very calm very beautiful will stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel Bardo was absolutely amazing! The property is stunning — every corner feels so serene and beautifully designed. The atmosphere is relaxing and luxurious without feeling pretentious. The staff were beyond accommodating and genuinely friendly, always going above and beyond to make sure I had everything I needed. You can really tell they take pride in what they do. And the food — incredible! Every meal was fresh, flavorful, and beautifully presented. From breakfast to dinner, everything exceeded my expectations. Overall, it was such a memorable experience. I can’t wait to come back — highly recommend Hotel Bardo to anyone looking for the perfect mix of comfort, style, and exceptional service!
Stayed 3 nights in Oct 2025

2/10 Terrible

Padmini

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel and was completely disappointed with the service. From the moment I checked in, the staff seemed uninterested and unhelpful. The front desk took forever to assist me, and when I finally got to my room, it wasn’t even properly cleaned — there were stains on the sheets and a bad smell in the air. When I called downstairs to ask for help, it took over an hour for anyone to respond, and the person who came up acted like it was an inconvenience. On top of that, the amenities advertised online were either broken or unavailable. For the price I paid, I expected at least decent hospitality, but this experience was unacceptable. I would not recommend this hotel to anyone and will never stay here again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Christian

Stayed 2 nights in Oct 2025

10/10 Excellent

Lissette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was exceptional from beginning to the end. I GIVE IT A 10+. THANK YOU!
Stayed 2 nights in Oct 2025

10/10 Excellent

Bryan J

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved Hotel Bardo! The private pool was excellent, as well as the surrounding common areas. Would definitely recommend this Hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bardo - jungle get away

Bardo and staff is very well maintained and clean. The staff is very friendly and accommodating for all the needs. The rooms and pool are the highlights and are very relaxing and provide a great opportunity to unplug and relax.
Stayed 4 nights in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Mojan

Liked: Cleanliness, staff & service, property conditions & facilities
Cv
Stayed 4 nights in Aug 2025

10/10 Excellent

Nicole

Stayed 3 nights in Jun 2025

10/10 Excellent

Kelsei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great and room was quiet and peaceful
Stayed 5 nights in Aug 2025

8/10 Good

Sheila M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Nefertiti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nice clean and relaxing hotel. Staff very kind and catering to me the entire time. I will definitely visit again.
Stayed 4 nights in Jul 2025

8/10 Good

Kala, Irvington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival my bestie and I were greeted and our luggage taken to our villa. Everything was cutesy and nice. Employees were friendly. My other bestie was due to come the next day. About day 3 when all 3 girls were staying in the room, we received a WhatsApp text that we have stained towels and robes with makeup and that it would be a 750 pesos charge. This was alarming because makeup is washable and I’m talking a few spots here and there. I told the concierge Fernando that I was coming to the front desk to rectify the issue. When I was getting ready to go have a chat, I received another text that the linens were washed and the “stains” have been removed. This place is very money hungry and as minorities, we expected more from them. The last day, while my friends and I wee at the airport, I received another text that a robe was missing. So now we are being accused of being thieves. My response was to check with the housekeeper as she took linens, robes and towels the day before(the robes were only used on one day). I did not receive a text back. My deduction from this is that this place is very money hungry. My friends and I were having a great time prior to being accused of “staining robes, towels and linen” the being accused of stealing. All in all, bring your own towels, pillowcases, and robes if you want to stay at this villa.
Stayed 4 nights in Jul 2025

10/10 Excellent

Katherinne hainck

Stayed 3 nights in Jul 2025

10/10 Excellent

Acacia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Diane, Raleigh

Stayed 4 nights in Mar 2025

8/10 Good

Nekesha Monique

Very beautiful room and friendly staff! Clean and very unique.
Stayed 3 nights in Jun 2025

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has a beautiful and relaxing concept, and the rooms were excellent. However, we felt the food options could be improved, especially since there aren’t many restaurants nearby. Service was an area that fell short. We often had to ask for drinks or food rather than staff checking in proactively. When we first arrived, we were asked to wait at the bar, even though we were the only guests there, and still had to request service rather than being offered a drink. We had a similar experience at the restaurant. During our trip, we stayed at other properties where the level of service was noticeably higher. There’s definitely room for improvement here to match the quality of the setting.
Our Room
Pool Area
Wellness Room
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Experience this hidden gem! Great staff and so clean. If you’re looking for a place to get away from everything this is it!
Stayed 4 nights in May 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Bardo was paradise on earth. We did not want to leave. The staff was amazing. I can’t say enough. Thank you for an amazing trip.
Stayed 5 nights in May 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Bardo exceeded our expectations. Clean, beautiful ambience with excellent service. It’s not beachfront but everything makes up for it.
Stayed 3 nights in Jun 2025