Accommodation near Tokyo Imperial Palace

I’ve never been to a hotel with so many eager staff. Check-in was fast; an English speaking bellhop met us where the airport bus dropped us off; she guided us to the lobby; another was quickly assigned to take us and our bags to our rooms. Check out was similarly easy; a bellhop took us the 200 yards within the hotel complex to the spot to catch the airport bus back to Narita. During our stay, these bellhops were ready to answer any questions we had— directions to the metro or a restaurant, cultural questions, anything we needed. We found that the bellhops often spoke better English than the people behind the desk, except the concierge, whose English with flawless. I’ve never been to such a quiet hotel! Such good sleep! Never heard a peep from the hallways, never heard my neighbors coughing or their water running. The air conditioning/heat was also silent. (I am often awakened at American hotels—even 5 star ones—by the heat & a/c cycling on.) Of course, the rooms are spotless. When we booked, we neglected to get the breakfast voucher; our breakfasts each cost ~$35, so next time I’ll do the math and probably get the voucher. We ate at several restaurants in the hotel complex. We enjoyed meals at Aux Bacchanales, Kato’s, and especially the shabu-shabu (a meal braised at your table with melt-in-your-mouth beef) at Okahan. Dinner at Trader Vic’s was very disappointing. Next time we’ll try some others. The garden is a lovely highlight of the hotel complex!

Clean quiet efficient

Great service in this comfortable and relaxing hotel. Not much to see or do in the area around but the hotel is excellent.

room is good more space

Perfect location. Look forward to remodeling with hard flooring

Decent sized room. Clean, with coffee, tea and water refilled every day. Buffet breakfast was excellent. Plenty of choice and never ran out! Staff were polite and very eager to assist. Location is in a quiet area but within easy walking distance to two subway lines and a selection of local restaurants. The hotel has two microwaves available for guest use, so one evening we decided to buy food from Ito Yokado supermarket and had the meal in our room. The hotel even provided us with some plates and utensils! We can definitely recommend this hotel and will be staying here again when we visit.