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Sydney Central Hotel managed by The Ascott Limited

4.0 star property

Photo gallery for Sydney Central Hotel managed by The Ascott Limited

Exterior
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
Reception
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
169-179 Thomas Street, Haymarket, NSW, 2000
  • Place, World Square Shopping Centre
    ‪5 min walk‬
  • Place, International Convention Centre Sydney
    ‪7 min walk‬
  • Place, Hyde Park
    ‪10 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Room

Room amenity

Superior Room

9.2 out of 10
Wonderful
(15 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

10.0 out of 10
Exceptional
(7 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Room amenity

Standard Room

9.0 out of 10
Wonderful
(42 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

8.8 out of 10
Excellent
(35 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Twin Room

Minibar, in-room safe, desk, laptop workspace

Executive Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Indoor pool, open 6:30 AM to 10:00 PM, pool loungers
Mercure Sydney
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,291 reviews
The price is AU$227
includes taxes & fees
6 Apr - 7 Apr
Mercure Sydney

About the area

Sydney

A stay at Sydney Central Hotel managed by The Ascott Limited places you in the heart of Sydney, within a 15-minute walk of International Convention Centre Sydney and Capitol Theatre. .This hotel is 0.7 mi (1.1 km) from Hyde Park and 0.7 mi (1.1 km) from Sydney Town Hall.

What's nearby

  • Capitol Theatre - 5 min walk - 0.5 km
  • World Square Shopping Centre - 5 min walk - 0.5 km
  • International Convention Centre Sydney - 7 min walk - 0.6 km
  • Hyde Park - 10 min walk - 0.9 km
  • Sydney Town Hall - 12 min walk - 1.1 km

Getting around

  • Paddy's Markets Light Rail Station - 5 min walk
  • Sydney Central Station - 7 min walk
  • Sydney Airport (SYD) - 22 min drive

Restaurants

  • ‪Sushi Hub - ‬4 min walk
  • ‪Knight's Coffee & Tea Co - ‬2 min walk
  • ‪Outta Coffee - ‬4 min walk
  • ‪Crystal Palace Hotel - ‬4 min walk
  • ‪Homm Dessert - ‬3 min walk

About this property

Sydney Central Hotel managed by The Ascott Limited

Sydney Central Hotel managed by The Ascott Limited offers 255 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sydney hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 255 air-conditioned rooms featuring refrigerators and minibars. LCD televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreational opportunities offered, including an outdoor pool, a 24-hour fitness center, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Stop by the hotel's restaurant, Thomas St Kitchen and Bar, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Sydney? This hotel has 2960 square feet (275 square meters) of space consisting of conference space and 12 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Thomas St Kitchen and Bar - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (AUD 45 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 42 for adults and AUD 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Thomas St Kitchen and Bar

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 2,960 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • Lift

More

  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 90 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 25 for children
  • Self parking fee: AUD 45.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 90 per night
  • Credit card charges are subject to a surcharge of 2.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Novotel Hotel Sydney Central
Novotel Sydney Central
Sydney Central Novotel
Novotel Sydney Central Hotel
Novotel Sydney Central
Sydney Central Hotel Managed by The Ascott Limited Hotel
Sydney Central Hotel Managed by The Ascott Limited Haymarket

Sydney Central Hotel managed by The Ascott Limited Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1018 reviews
Rating 8 - Good. 315 out of 1018 reviews
Rating 6 - Okay. 100 out of 1018 reviews
Rating 4 - Poor. 30 out of 1018 reviews
Rating 2 - Terrible. 11 out of 1018 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this hotel. Good value for money for location, hotel quality, buffet breakfast daily and comfortable rooms. Friendly staff with early check in and late checkout.
Stayed 3 nights in Jan 2026

4/10 Poor

James

I need a tax receipt and can’t find it in my emails. Now wasting time
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic experience - great room, very clean, excellent service. Thank you!
Stayed 1 night in Nov 2025

6/10 Okay

Karl Vincent

Liked: Staff & service, amenities
Hotel is good overall. But really requires a major refurbishing. Room carpet looks and feels dirty. Bathroom needs reno. Breakfast is great but most are greasy so needs some healthier leaner options. The best part is the staff and service. Before when I stayed here, the low price made it good value. But it’s now more expensive and there may be other options if better value.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ruby

Stayed 1 night in Nov 2025

10/10 Excellent

Alyse

Liked: Cleanliness, staff & service, amenities
Sydney Central Hotel turned out to be a surprisingly lovely stay. I have to admit, after reading some reviews I was a little nervous, but we were fortunate enough to receive an upgrade to a larger room, which was a great start. The room was clean, and parts—especially the bathroom—looked recently renovated. It would’ve been nice to have wine glasses in the room, and as it was our anniversary (which the hotel was aware of), a small acknowledgment would have been appreciated, though it seems that may have slipped their mind. The main downside was that our room was located right outside the pool area, which did get noisy at times. We had a balcony, but we couldn’t really use it as people at the pool could look straight in. Aside from that, everything else was generally positive. We did use the pool once, it’s lovely and warm but it can get crowded due to its small size. Overall, a pleasant stay with just a few minor drawbacks. We will definitely return again.
Stayed 1 night in Nov 2025

10/10 Excellent

Janice

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location, good service at the reception and restaurant. However, the hotel is feeling really tired and run down, hopefully a refurb is in the works soon.
Stayed 6 nights in Nov 2025

8/10 Good

Danielle

Stayed 1 night in Nov 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
Grest stay
Stayed 1 night in Nov 2025

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
There were a lot of people booked in for breakfast area was a little cramped and had to wait a little while for fresh food to come out
Stayed 1 night in Nov 2025

10/10 Excellent

Wade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, the beds were super comfortable, the staff were wonderful, and the room service and breakfast options were delicious. There was only 1 thing that I would complain about - We tried to order from the "Sleepwalker" late night room service menu, which is stated to be available from 10pm to 6am, but it didnt seem to be available at all, which was dissapointing when we returned hungry from our night out at 2am. Otherwise everything was great and we will definitely stay here again !
Stayed 1 night in Nov 2025

8/10 Good

Tara

Travelled with family
Liked: Staff & service, property conditions & facilities
On this occasion food from a previous guest was left in the fridge and there were no bags in the bins in the room. This was mentioned at checkout in which the desk staff apologised. Cleaning staff did appear to be hanging out talking in corridors rather than working on more occasion. I've stayed here many times in the past however this time was a bit average especially considering how expensive room prices are now.
Stayed 1 night in Nov 2025

8/10 Good

Leonie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Courteous staff, centrally located and close to public transport
Stayed 2 nights in Oct 2025

8/10 Good

Jammie

Liked: Cleanliness, amenities
Room and service were good, except for giving me two double beds (I travelled alone), in stead of a bigger bed. Upon checking out, the staff first could not find parking was included in my booking. It took him awhile to finally verify in the system that my parking was already paid for. Otherwise he would insist to charge me again for parking. Perhaps the hotel computer system should be more user friendly to avoid the troublesome experience.
Stayed 1 night in Nov 2025

8/10 Good

Xiaogang

Liked: Cleanliness, staff & service, amenities
friendly staffs.
Stayed 1 night in Nov 2025

8/10 Good

Simon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location close to line from airport Value for money
Stayed 1 night in Nov 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Quick check in, room early to get into ,room clean and bed comfortable and great location.. Will come again.
Stayed 1 night in Nov 2025

10/10 Excellent

Kristie

Liked: Cleanliness, property conditions & facilities
Room was clean. Staff were friendly. Breakfast was nice and easy.
Stayed 4 nights in Nov 2025

10/10 Excellent

Iyali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating, the hotel is in an excellent location close to public transport and within walking distance to areas of interest such as Darling Harbour and a couple of train stops away from Curcular Quay etc. The room was clean with very comfortable beds. We even got a complimentary cheese platter and a bottle of wine. Overall a very good experience
Stayed 2 nights in Nov 2025

6/10 Okay

William

Stayed 1 night in Nov 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. Quick service. Welcome drink. Gifts for our child.
Stayed 1 night in Nov 2025

6/10 Okay

Virginia

Liked: Cleanliness, staff & service
Disappointing. The rooms and halls are very dated and shabby. The lobby and restaurant are okay.
Broken bed lamp shade
Hole in wall
Stayed 1 night in Nov 2025

6/10 Okay

Carolyn

A/c broken 1st day. Not very well maintained. Disappointed. Kind of shabby
Stayed 4 nights in Oct 2025

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities
A nice affordable spot in a bustling neighborhood close to CBD.
Stayed 2 nights in Oct 2025

8/10 Good

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not enough lighting for the room, the exhaust fan sometimes looks working sometimes not.
Stayed 4 nights in Oct 2025