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Shangri-La Sydney

5.0 star property

Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Premium bedding, in-room safe, desk, blackout curtains
2 restaurants, breakfast served
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available

Explore the area

Map
176 Cumberland Street, The Rocks, NSW, 2000
  • Circular Quay
    ‪10 min walk‬
  • Sydney Harbour Bridge
    ‪12 min walk‬
  • Sydney Opera House
    ‪16 min walk‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Opera House, Room, 1 King Bed, City View

Deluxe Opera House, Room, 1 King Bed, City View

Deluxe Opera House, Room, 1 King Bed, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Opera House, 2 Single Beds, City View

Deluxe Opera House, 2 Single Beds, City View

Deluxe Opera House, 2 Single Beds, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Opera House City View 1 King

Executive Opera House City View 1 King

Executive Opera House City View 1 King

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Opera House City View 2 Twins

Executive Opera House City View 2 Twins

Executive Opera House City View 2 Twins

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Darling Harbour 2 Twins

Executive Darling Harbour 2 Twins

Executive Darling Harbour 2 Twins

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Double Beds

View all photos for Horizon Opera House City View 1 King

Horizon Opera House City View 1 King | View from room

Horizon Opera House City View 1 King

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Sydney Harbour View 2 Twins

Executive Sydney Harbour View 2 Twins

Executive Sydney Harbour View 2 Twins

  • 50 sq m
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Darling Harbour 1 King

Executive Darling Harbour 1 King

Executive Darling Harbour 1 King

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 87 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

Premium bedding, in-room safe, desk, blackout curtains

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Sydney Harbour Suite 1 King

Executive Sydney Harbour Suite 1 King

Executive Sydney Harbour Suite 1 King

  • 83 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite, Lounge Access, High Floor

Ambassador Suite, Lounge Access, High Floor | View from room

Ambassador Suite, Lounge Access, High Floor

  • 105 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, Business Lounge Access, Harbour View (High Floor)

Royal Suite, Club lounge access, Harbour View (High Floor)

Royal Suite, Business Lounge Access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Business Lounge Access, Harbour View (High Floor)

Presidential Suite, Club lounge access, Harbour View (High Floor) | Living area

Presidential Suite, Business Lounge Access, Harbour View (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Business Lounge Access, Harbour View (Governor, High Floor)

Suite, Club lounge access, Harbour View (Governor, High Floor)

Suite, Business Lounge Access, Harbour View (Governor, High Floor)

  • 114 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Sydney Harbour View 1 King

Executive Sydney Harbour View 1 King

Executive Sydney Harbour View 1 King

  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Harbour Bridge King Room

Premier Harbour Bridge King Room

Premier Harbour Bridge King Room

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Harbour Bridge Suite 1 King

Harbour Bridge Suite 1 King | Living area

Harbour Bridge Suite 1 King

  • 83 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Darling Harbour 1 King

Horizon Darling Harbour 1 King

Horizon Darling Harbour 1 King

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Sydney Harbour View 1 King

Horizon Sydney Harbour View 1 King

Horizon Sydney Harbour View 1 King

  • 45 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 83 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Darling Harbour 1 King

Deluxe Darling Harbour 1 King

Deluxe Darling Harbour 1 King

  • 39.9 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Darling Harbour 2 Twins

Deluxe Darling Harbour 2 Twins

Deluxe Darling Harbour 2 Twins

  • 39.9 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club Spa Suite 1 King, Lounge Access, High Floor

Horizon Club Spa Suite 1 King, Lounge Access, High Floor | View from room

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 77 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour Bridge King Room

Deluxe Harbour Bridge King Room

Deluxe Harbour Bridge King Room

  • 45 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour Bridge Twin Room

Deluxe Harbour Bridge Twin Room

Deluxe Harbour Bridge Twin Room

  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Premier Sydney Harbour View 1 King

Grand Premier Sydney Harbour View 1 King

Grand Premier Sydney Harbour View 1 King

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Similar properties

Four Seasons Full Harbour Suite King | View from room

Four Seasons Hotel Sydney

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.8 out of 5, Exceptional, (1731)
The price is AU$425
for 1 room
includes taxes & fees
14 May - 15 May
Four Seasons Hotel Sydney

About the area

Sydney

With a stay at Shangri-La Sydney in Sydney (The Rocks), you'll be steps from The Big Dig Archaeology Education Centre and 6 minutes by foot from Museum of Contemporary Art. .This spa hotel is 0.5 mi (0.9 km) from The Rocks Markets and 0.6 mi (1 km) from Customs House.

What's nearby

  • The Rocks Markets - 6 min walk - 0.5 km
  • Circular Quay - 10 min walk - 0.9 km
  • Sydney Harbour Bridge - 12 min walk - 1.0 km
  • Sydney Tower Eye - 16 min walk - 1.4 km
  • Sydney Opera House - 16 min walk - 1.4 km

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 24 min drive

Restaurants

  • ‪Mode Kitchen & Bar - ‬4 min walk
  • ‪Morrison's Oyster Bar & Grill - ‬4 min walk
  • ‪Blu Bar on 36 - ‬1 min walk
  • ‪Fortune of War - ‬5 min walk
  • ‪Maybe Sammy - ‬2 min walk

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 565 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Altitude Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. Planning an event in Sydney? This hotel has 20451 square feet (1900 square meters) of space consisting of conference space and 20 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Altitude Restaurant - This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 - Onsite cocktail bar. Open daily.
Café Mix Restaurant - This buffet restaurant serves breakfast only. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 25:
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 275.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 145 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults, and AUD 25 to 25 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Shangri-La Sydney Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1508 out of 2270 reviews
Rating 8 - Good. 406 out of 2270 reviews
Rating 6 - Okay. 188 out of 2270 reviews
Rating 4 - Poor. 94 out of 2270 reviews
Rating 2 - Terrible. 74 out of 2270 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Stayed 1 night in Mar 2025

8/10 Good

Anne-Marie

Stayed 1 night in Jan 2025

10/10 Excellent

Salivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Stayed 1 night in Jan 2025

10/10 Excellent

Austen

Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Wouldn’t recommend for special occasions

It was our honeymoon coming straight from the wedding reception and checking in at around 1:30am, service staff was nice and informed us that there is a honeymoon pack to be delivered the following day for us to go through. We get woken up at 10ish am with the team ready to clean the room up which I told them to return later, the fact check out is from 11am and we had 2 x nights stay it was quite poor from the hotel. The honeymoon pack did not turn up either. Besides the view, will probably not stay here again as it really was a disappointing experience overall.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jan 2025

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Rachael

Stayed 1 night in Jan 2025

10/10 Excellent

Jaeha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for special events

Stayed with my family on Christmas Day. Hotel offered many memorable events for the guests
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
This is a really good hotel, it is perfect!
Stayed 2 nights in Jan 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel 2nd stay there. Unfortunately the views over the water have been compromised by further development in Sydney.
Stayed 6 nights in Jan 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did the Chi spa which was fantastic!! Loved every minute of it!! Loved lunch at Altitude Restaurant, where the views are stunning!! We will definitely be back!!
Stayed 2 nights in Jan 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Great location and rooms with excellent views
Stayed 3 nights in Jan 2025

10/10 Excellent

lisa-maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional, they go above and beyond to make your stay amazing. Every little detail is thought of down to the nightly turn down service and slippers next to the bed. Horizon club is a must do.
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic size, amazing view!Staff were friendly & helpful. Great location. Definitely stay again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mr Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Old money vibes. Beautiful, clean and exceptional service. Small little things they do that make a big impact on customer experience. Only 1 thing - $150 a night for parking is ridiculous!!!!!!!!!!!!!!!!
Stayed 1 night in Jan 2025

10/10 Excellent

Ondriea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the location was great and the hotel and staff were very helpful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Eva, Irving

Liked: Staff & service, property conditions & facilities
This hotel is in the Rocks a historic region close to the harbor. It is in top of hill which provides magnificent views but an uphill haul. We loved the gym and views from the 35th floor lounge. Staff was very responsive and professional.
Stayed 5 nights in Jan 2025

10/10 Excellent

lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and outstanding service
Stayed 1 night in Jan 2025

6/10 Okay

Jinfei

Stayed 4 nights in Jan 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greatest location and Property top notch on everything
Stayed 3 nights in Jan 2025

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025