Robina accommodation with spa

the Novotel is all about location and this hotel is smack bang in the middle of surfers with great views and easy accessibility to public transport

We stayed for 3 nights at the Star Gold Coast. Whilst we were happy with the central location and the facilities within the hotel, we were very unhappy with the house keeping. On our first day, when returning to the room early evening, we found our room had not been services, despite that we turned off the 'privacy' sign before we left that morning. A call to Housekeeping we were advised that we needed to switch on the 'service' sign. That is definitely a first for us. As long as there is no privacy sign, the room should have been serviced. The second day, we made sure the 'service' sign was switch on that morning at 8am. Upon return at 4pm, the room was still not serviced. We picked up clean towels from the housekeeping trolley, which was still at the same location it was that early morning. The cleaner was too busy sitting in one of the rooms looking at her phone. Also for three days there was dirty glassware outside the neighbours room. Nobody bothered to pick it up. Housekeeping mentioned they wash glasses in the room, and do not take glasses away. Housekeeping is certainly not 5 star at this accommodation.

Yws

This was our 5th or 6th time staying at Robina. Each time we are greeted by friendly staff, clean room- home away from home style. One of the best pet-friendly hotels, they go above and beyond when it comes to our dog. We will definitely keep booking here whenever we are at the GC. Thank you!

My family and I enjoyed our stayed in the 2 Bedroom Unit. Great location. The room was clean. Lovely bath towels and breakfast was wonderful. Our only regret was not being able to stay longer so we'll be back!

Perfect Hotel. Amazing sandy beach and ocean views:)