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I unfortunately was victim of Hurricane Melissa and spent my vacation as well as many extended days in Hyatt Ziva Rose Hall. Although I was not able to enjoy my vacation to its full potential due to the weather circumstances, I wouldn't have chosen a better hotel to stay at during those difficult times. Words would not be able to describe the gratitude and how appreciative I am for the entire team that took care of us. From the staff, to the manager (Keneve), and the GM Adrian. They were very attentive and gave it their all despite the circumstances. Amazing people, amazing food, amazing entertainment, and a beautiful establishment. Had things been different, I know this would have been the ultimate vacation. I hope that sooner rather than later Jamaica continues to restore and flourish into the beautiful country that it is. #onelove

The staff was amazing!

We truly enjoyed our stay at the Hyatt Zilara, although we cut it a day short due to Hurricane Melissa. This was my first trip to Jamaica. The staff was friendly and customer-centric and the views of the beach and ocean were beautiful! Only dined at the buffett for breakfast and lunch (Choicez) but breakfast was soooo good. The Italian restaurant was our favorite specialty restaurant and our server, Ashonie I think his name was, gave five-star service! He was the sweetest and fulfilled every request with the brightest smile on his face. There was even a point where I got dehydrated (drink plenty of water if partaking in the incessant flow of alcohol!) and a nurse gave me some tea and offered suggestions of what to eat to help replenish my fluids. I was back to my happy self again within two hours! I’m keeping everyone at Hyatt and all of Jamaica in my prayers as they embark on this road to recovery. I will DEFINITELY visit again in the future since I had such a great time!

It was excellent

We were there during the hurricane.The staff was amazing. They went above and beyond to make sure that we were safe, well fed and entertained as we dealt with this catastrophe. Many of the staff hadn't been home in days. Didn't know if they had a home to go to or even if family members were okay. But they continued to take care of us with a positive attitude always. Even during the hurricane they continued to serve excellent food throughout the day. The Managers all jumped in to help with housekeeping, cooking,serving and cleaning. Special mention for Rhodene who was wonderful. Always resolving issues with a smile. I will definitely return and I highly recommend Iberostar.

During my stay we endured Hurricane Melissa. Due to the circumstances I was unable to enjoy majority of the amenities offered. I appreciate the staff for making sure everyone was safe during this time and also putting our safety before their own families. Would love to go back during a different season to get the full experience.