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Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
Poolside bar
Aerial view
5 bars/lounges, 2 swim-up bars
Reception hall

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

View map
Falmouth, Falmouth, JMCTY05
  • Place, Martha Brae River
    ‪16 min walk‬
  • Place, Jamaica Swamp Safari Village
  • Place, Luminous Lagoon
    ‪6 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪37 min drive‬

Room options

View all photos for Junior Suite, Partial Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (U)

8.8 out of 10
Excellent
(75 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(141 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (U)

9.6 out of 10
Exceptional
(7 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (U)

9.4 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up | 18+ | U)

9.2 out of 10
Wonderful
(5 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (Swim-Up | 18+ | U)

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up | 18+ | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Partial Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (L)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Swim-Up, +18 Years Old, (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (E)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Sea side - E)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Sea side - E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | U)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (Superior | U)

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (C)

8.8 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (C)

  • 58 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Oceanfront (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up | 18+ | C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (C)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Connecting Rooms, Ocean View (C)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Suite, Oceanfront (C)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CA)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 35 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Partial Ocean View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms (C)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (C)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms (U)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (U)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms (B2C-US)

2 bedrooms, minibar, in-room safe, blackout curtains

Family Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Suite Junior With Partial Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Suite Junior With Partial Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior With Sea View

2 bedrooms, minibar, in-room safe, blackout curtains

Suite Junior With Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior With Ocean View

2 bedrooms, minibar, in-room safe, blackout curtains

Suite Junior With Ocean View

  • 35 sq m
  • Sleeps 4

View all photos for Double Suite Deluxe

2 bedrooms, minibar, in-room safe, blackout curtains

Double Suite Deluxe

  • 35 sq m
  • Sleeps 2

Quadruple Room Junior With Partial Sea View

  • Sleeps 4

Quadruple Room Junior With Sea View

  • Sleeps 4

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About the area

Falmouth

With a stay at Hotel Riu Palace Aquarelle - All Inclusive in Falmouth, you'll be on the beach, just steps from Water Square and a 2-minute drive from Martha Brae River. .This all-inclusive hotel is 5.6 mi (9 km) from Jamaica Beaches and 12.2 mi (19.6 km) from Rose Hall Great House.

What's nearby

  • Martha Brae River - 16 min walk - 1.4 km
  • Luminous Lagoon - 6 min drive - 6.6 km
  • Blue Waters Beach Club - 8 min drive - 8.5 km
  • Burwood Beach - 9 min drive - 10.7 km
  • Rose Hall Great House - 25 min drive - 23.0 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 31 min drive

Restaurants

  • ‪Napoli - ‬8 min drive
  • ‪White Bay - ‬8 min drive
  • ‪Kfc - ‬5 min walk
  • ‪Royalton Sands Beach Bar - ‬8 min drive
  • ‪Royalton Lobby Bar - ‬9 min drive

About this property

Hotel Riu Palace Aquarelle - All Inclusive

Family-friendly beachfront location with 4 outdoor pools
Hotel Riu Palace Aquarelle - All Inclusive offers 753 air-conditioned accommodations with minibars and safes. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Falmouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Make yourself at home in one of the 753 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a complimentary water park. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at White Bay, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 5 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
White Bay - This family restaurant serves breakfast, lunch, and dinner.
Krystal - This restaurant serves dinner only. Open daily.
Napoli - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Kyoto - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Steakhouse - This steakhouse serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Splash pad
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No lift

More

  • 1 building
  • 13 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from November 7 2025 to December 14 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Reviews

Hotel Riu Palace Aquarelle - All Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1273 out of 2060 reviews
Rating 8 - Good. 458 out of 2060 reviews
Rating 6 - Okay. 187 out of 2060 reviews
Rating 4 - Poor. 59 out of 2060 reviews
Rating 2 - Terrible. 83 out of 2060 reviews

Reviews

8/10 Good

Alethea

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice, but make sure you have an ocean view. The other side of the property was not a beautiful scenery.
Stayed 3 nights in Jun 2025

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
During our stay, my daughter’s phone went missing from our room, and the way the hotel handled it was unacceptable. We were later contacted by a man who said he had the phone and claimed that “someone from the hotel gave it to him from lost and found.” He has yet to return the phone and is now making it sound like he wants money in exchange — essentially holding it for ransom. At no point did the hotel inform us the phone had been found or take any action to get it back for us. Instead, we were left to deal with a stranger, with no support, accountability, or urgency from hotel staff. Guests should feel confident their belongings are secure, and this experience has completely destroyed that trust. I would not recommend this hotel to anyone who values safety, honesty, and professionalism.
Stayed 5 nights in Jul 2025

8/10 Good

Joseph

Stayed 4 nights in Jul 2025

8/10 Good

Trevor George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and beautiful in its own way, however I was expecting it to be a little more glamorous perhaps a sparkling chandelier and more glitter. I felt the appearance was average but most definitely very clean. Also I would like to add the food could be a little warmer and mangoes I thought would be served with breakfast not with dinner. I did enjoy my stay and would return. I have stayed at the Riu franchise several times before but my first time at The Riu Palace Aquarelle.
Stayed 3 nights in Jul 2025

10/10 Excellent

Danyelle

Liked: Cleanliness, staff & service, property conditions & facilities
The Entire stay from checking in to check out was amazing. Friendly Staff. Amazing Hospitality,Food & Drinks Were Amazing.Rooms were clean. Entertainment was Awesome. If you are looking for a Safe,Enjoyable Stay. Riu Aquarelle is definitely the place. you will not be disappointed.
Stayed 4 nights in Jul 2025

8/10 Good

Shatara

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. Staff was nice
Stayed 3 nights in Aug 2025

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
The full bed were too small to fit 3 sleeps .The food was good but eating almost the same thing 😩 everyday.
Stayed 5 nights in Aug 2025

8/10 Good

Tracey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, rooms are spacious with amazing view of the ocean and property. My kids had fun at the Kids Club and I loved that they were included in the nightly entertainment activities. The food the first three days was not good, tasted bland, not well seasoned however after that it improved.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nneka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, internet access could've been better but the ride to the hotel and from hotel to airport was excellent
Stayed 5 nights in Aug 2025

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and beautiful. The rooms are very spacious with breathtaking views. The food at the buffet was delicious especially the Jamaican food. The staff including the entertainers were all great. Would definitely come back!
Stayed 5 nights in Aug 2025

10/10 Excellent

monique, Pittsfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Sanatra Delcardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Nofisat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We travel a lot and have stayed in many resorts and hotels however this particular hotel /resort did it for us. The food, the ambiance, cleanliness and the way the staff were attentive to our need was 👌 We cannot to visit again soon. The price for the stay really worth it.
Stayed 3 nights in Aug 2025

8/10 Good

Demetrius

Stayed 5 nights in Aug 2025

8/10 Good

Faith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff big up Smiley in entertainment top notch
Stayed 3 nights in Aug 2025

8/10 Good

Jonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Reyes William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Breana

Stayed 3 nights in Aug 2025

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities
I love the resort
Stayed 3 nights in Aug 2025

10/10 Excellent

Shanise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel Riu Palace Aquarelle was fantastic! The resort was beautiful, the service was excellent, and everything was well-maintained. A special shoutout to Chavel and Dimitri at the bar—they were outstanding! They made me feel welcome every day, provided top-notch drinks, and went above and beyond to ensure I had a great experience. Their kindness and professionalism really made my trip memorable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rebeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Jessica Maria Pena

In general, the hotel is good but there are few things they could make some changes. For example, there are 2 swim up bar and one of them is only adult pool the other one is next to the family pool. The people could get loud and obnoxious with all the alcohol when there are family with small children. People need to know no kids are allowed in the swim up bar. Also the restaurant, could be better and the only one we enjoyed was the steakhouses and the buffet was really good. The room and the cleanliness was on point and there were in top of everything. I will go back to the hotel in low seasons.
Stayed 5 nights in Aug 2025

6/10 Okay

Yuriy

Liked: Property conditions & facilities
They could have done better job at customer service especially at the buffet. Room didn’t get vacuumed. When sign was put to change sheets - they didn’t change it just made the bed. Food options could be better
Stayed 6 nights in Aug 2025

2/10 Terrible

Rinal

Liked: Staff & service
Disliked: Cleanliness
Food was terrible. Entire family got sick at every restaurant option. Would never come again
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. The entertainment is top notch 👏👏👏👏👏
Stayed 7 nights in Aug 2025