This review is not a reflection of the amazing staff, but of corporate decisions. Everyone I encountered was incredibly kind and welcoming.
This is not a true adults-only resort. While there is an adults-only section, it is separated from the family side only by a lazy river. My room backed up to it, so I heard kids all day. All restaurants and shops are on the family side, so you will be dining around children. I love kids, but I choose adults-only resorts for a reason.
I booked an oceanfront king suite but was placed in a pool-view room with two queens, visible mold in the bathroom, and construction above my room. I was told I’d be moved, but the new room was given away while I was on an excursion, leaving me to deal with construction noise for two days.
I notified the resort ahead of time that I was celebrating my birthday, but there was no acknowledgment upon arrival. Security was also uncomfortable when returning with a guest, despite having a pass.
The manager later apologized and ensured I received birthday treats before departure, which I appreciated. The staff truly shines—special thanks to Ms. Donna, Millicent, Mr. Heath, and the singer at the steakhouse.
Great resort for families or reunions. If you want a true adults-only 5-star experience, I recommend Excellence Oyster Bay.