While the room cleaning was well done, my overall experience was mixed.
Pros:
• Room cleaning service was consistently good.
• The family pool area had better music and more engaging entertainment.
Cons:
• The theater was flooded, which made it unusable during our stay.
• The food lacked variety and was hit or miss. Many restaurants were closed, including Red Snapper, which only opens on Wednesdays.
• At the hibachi restaurant, there was no real show—just some singing and rice being cooked.
• Service throughout the resort was disappointing. Employees often ignored us, and at one point, we sat for over an hour at a table before anyone brought us water (only after we asked).
• The pool bar on the family side had structural issues — parts of the counter were broken, with rusted metal exposed and an unpleasant smell noticeable after a while.
• The adult pool’s music was not enjoyable. The DJ kept changing songs abruptly, even when people were dancing and clearly enjoying a track, which killed the mood.
Overall, while there were a few positive aspects, many areas fell short of expectations — especially considering the service, food options, and facility maintenance.