Extremely Disappointing Stay, Lacked in service!
We recently stayed at the Ocean Cora in Jamaica, and sadly, it was a major letdown. Despite paying a premium for our stay, the service and overall experience fell far below expectations.
Upon arrival, our room had several issues: a broken phone and an incredibly uncomfortable bed that my back was touching springs. We spoke with Mr. Weston, the Manager, who promised to resolve everything and offered a voucher for a future stay. However, despite multiple follow-ups, I never received the voucher, nor did any of the issues get addressed.
The restaurant experience was equally frustrating. We made reservations, only to be told the restaurant was "full" even when it wasn’t. Anothnight, we arrived at the Italian restaurant, only to find it closed without any prior notice. When I asked if we could eat elsewhere,I was told everything else was "full" though that clearly wasn’t the case. Most activities and restaurants were closed between 3-5 pm, which severely limited our options.
The food at the Jamaican Grill was also disappointing, always long lines, and they frequently ran out of jerk chicken by the time you reached the counter. The staff, unfortunately, lacked professionalism, and the overall attitude was unwelcoming, as if we were an inconvenience rather than guests.
It was clear there was no one overseeing food and beverage operations, staff even mentioned there was no manager in charge. Not a good experience overall!