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The Reef Playacar Beach Resort & Spa

3.5 star property

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Exterior
Sauna, body treatments, hot stone massages, deep-tissue massages
Private beach, white sand, sun-loungers, beach umbrellas
Garden

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Bar

Explore the area

View map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪3 min walk‬
  • Place, Playacar Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

8.2 out of 10
Very good
(144 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

With a stay at The Reef Playacar Beach Resort & Spa in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Playa del Carmen Maritime Terminal. .This beach resort is 0.3 mi (0.4 km) from Playacar Beach and 1.3 mi (2 km) from Playa del Carmen Main Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Golf Club - 3 min walk - 0.3 km
  • Playacar Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Quinta Avenida - 19 min walk - 1.7 km
  • Playa del Carmen Main Beach - 4 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • ‪La Terraza - ‬13 min walk
  • ‪Turquesa - ‬9 min walk
  • ‪Occidental Allegro - ‬5 min walk
  • ‪La Barra Artesanal - ‬8 min walk
  • ‪Cancun Pool Bar - ‬6 min walk

About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playacar Golf Club
The Reef Playacar Beach Resort & Spa offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach, a marina, and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 198 guestrooms featuring refrigerators and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at Botticelli, one of the resort's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 5167 square feet (480 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Botticelli - Onsite fine-dining restaurant.
Terraza Grill - Onsite fine-dining restaurant. Open daily.
Chula Vista - Onsite buffet restaurant. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 462 out of 1016 reviews
Rating 8 - Good. 284 out of 1016 reviews
Rating 6 - Okay. 145 out of 1016 reviews
Rating 4 - Poor. 62 out of 1016 reviews
Rating 2 - Terrible. 63 out of 1016 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the jungle theme, the staff was very friendly and helpful, the restaurant food was very good, but the breakfast buffet did not have bacon or sausage and the bed was very hard.
Stayed 5 nights in Jun 2025

10/10 Excellent

Javier Ochoa, Antioch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Will be bringing the entire family back.
Stayed 6 nights in Jun 2025

10/10 Excellent

SANDRA P, Loganville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was very nice
Stayed 4 nights in Jun 2025

10/10 Excellent

herman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The nature around the area
Stayed 1 night in Jun 2025

10/10 Excellent

Laysa, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk employees were very kind and the Chula Vista restaurant staff were the friendliest and most attentive people ever! The food was delicious and our favorite night was when they served the tacos al pastor, with an actual trompo. We stayed a total of 6 days and every employee we interacted with was nice and very helpful; starting with the group bookings employee, the gift shop employees to the cleaning crew. The hotel is a true retreat in nature and the immense amount of greenery creates a peaceful and calming atmosphere. It felt great getting back to a clean room every night thanks to room service. The person in charge of hiring the staff is doing a great job because this is by far one of the best teams we have ever encountered.
Stayed 5 nights in Jun 2025

6/10 Okay

ZOILA

Stayed 5 nights in Jun 2025

10/10 Excellent

Aliah

Liked: Staff & service, property conditions & facilities
Great family resort, everyone was so nice and accommodating. The food was good especially the Mexican restaurant loved the black beans. The drinks definitely on point love the mojito and the pool was never crowded my kids had a ball
Stayed 4 nights in Jun 2025

6/10 Okay

yvette m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beds are not comfortable at all phone didn’t work the whole stay
Stayed 4 nights in Jun 2025

8/10 Good

Mathieu

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed at The Reef Playacar as a last minute change of plans while we arrived in PDC. As we arrived, the staff was very nice and upgraded our room as it was our Honeymoon. The servers and bartenders were all very nice and we had minimal problems with the language barrier. Food at the buffet was mediocre and kinda feel like it was geared towards the bland American cuisine. Late night tacos on the other hand were amazing. The biggest issue we experienced at The Reef was how pushy the front staff was about their “platform” and how hard they pushed it on us. Almost felt like they were shoving it down our throats and when we said we weren’t interested, their demeanour towards us changed almost instantly and we didn’t feel as welcome or comfortable there. Cleanliness of the property was good, but minor things like rusty shower door hinges in the room left a lasting impression
Stayed 4 nights in Jun 2025

4/10 Poor

Kristian, Lynbrook

Stayed 5 nights in May 2025

8/10 Good

Pearl Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind, respectful and helpful. I loved how clean, and close to everything you want to do.
Stayed 4 nights in Jun 2025

8/10 Good

Vicki, Chandler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartenders and activity folks were amazing they made vacation great for me
Stayed 7 nights in May 2025

10/10 Excellent

Vessma Mary

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Enjoyed our stay, recommended
Stayed 4 nights in Jun 2025

8/10 Good

ROBIN

Liked: Cleanliness, amenities, property conditions & facilities
This property is beautiful. The food needs to be better
Stayed 6 nights in Jun 2025

8/10 Good

Maria

Stayed 4 nights in Jun 2025

10/10 Excellent

ammaro

Stayed 1 night in Jun 2025

10/10 Excellent

Maricela

Stayed 5 nights in Jun 2025

4/10 Poor

Alecia

Travelled with family
Liked: Cleanliness
This is just a sub-par resort. There are definitely better options like the Xcaret Arte. This is where we went to next and there is no comparison.
Stayed 1 night in May 2025

8/10 Good

Parker

Stayed 5 nights in May 2025

10/10 Excellent

daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in May 2025

10/10 Excellent

Dr. Dennis

Love love love the staff
Stayed 5 nights in May 2025

10/10 Excellent

Sharla

Stayed 6 nights in Feb 2025

6/10 Okay

Maricruz

Travelled with family
Disliked: Room comfort

May vacation

When you arrive and check in they expect you to listen to a representative about setting up a tour. They are very persistent even if you tell them that you are tired from the trip. Most of the staff are polite and friendly. The rooms and outside have a sewer smell.
Stayed 4 nights in May 2025

10/10 Excellent

Phil

Hotel is very nice yet not overwhelming. Multiple small buildings reduces the number of neighbors near by. One was a loud child, but not bad. Nice pools on way to beach. I liked the natural style and jungle garden. Room had a hair dryer and fridge.
Stayed 1 night in May 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how small and private it was. Great for people who want to get away from the busy life. The staff was super friendly as well. I would recommend it 100%
Stayed 10 nights in May 2025