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The Carmen Hotel - Ocean Front

4.5 star property

Photo gallery for The Carmen Hotel - Ocean Front

Outdoor pool, pool umbrellas
View from room
Front of property – evening/night
Beach bar
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View map
Playa del Carmen, QROO
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite King

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite King

7.6 out of 10
Good
(12 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

  • Ocean view
  • 71 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

With a stay at The Carmen Hotel - Ocean Front in Playa del Carmen (Downtown Playa del Carmen), you'll be a 4-minute walk from Quinta Avenida and 9 minutes by foot from Playa del Carmen Main Beach. .This beach hotel is 0.6 mi (1 km) from Playacar Beach and 0.6 mi (1 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Central Square - 2 min walk - 0.2 km
  • Calle 12 - 2 min walk - 0.2 km
  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬3 min walk
  • ‪Club SociaL - ‬2 min walk
  • ‪El Tapas Restaurante - ‬1 min walk
  • ‪Café Andrade - ‬1 min walk
  • ‪Logia Café - ‬2 min walk

About this property

The Carmen Hotel - Ocean Front

The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
You can enjoy a meal at the restaurant serving the guests of The Carmen Hotel - Ocean Front, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Deck 5 - Onsite rooftop bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 280 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 280 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-007241/2025

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 412 out of 825 reviews
Rating 8 - Good. 199 out of 825 reviews
Rating 6 - Okay. 94 out of 825 reviews
Rating 4 - Poor. 55 out of 825 reviews
Rating 2 - Terrible. 65 out of 825 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Rebecca

Disliked: Staff & service, amenities
The staff was not friendly, the room showed a lot of wear and tear. Restaurant/ bar was closed during stay
Stayed 1 night in Dec 2025

8/10 Good

doug, cambridge

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room is very nice, and the staff is terrific. The cleaning services every day are very good and the views from the hotel are great and the location is great. It’s right next to Muza a very nice restaurant. There is also a restaurant in the hotel when tourism is at its peak.
Stayed 10 nights in Dec 2025

2/10 Terrible

Irvin, Ottawa

Travelled with partner
Disliked: Amenities, property conditions & facilities
No hot water in shower. Coffee machine did not work. Room was very cold. Light switches difficult to operate. Hotel is not on beach. No chairs in room.
Stayed 1 night in Dec 2025

10/10 Excellent

Mauro

Stayed 3 nights in Dec 2025

8/10 Good

Payton Sydney

Liked: Staff & service, property conditions & facilities
Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Stayed 5 nights in Dec 2025

8/10 Good

Janice

Liked: Cleanliness, staff & service
I left a gold wedding ring in the room by accident, when i checked out. I phoned.. thirty minutes after check out but the number was not in service..no numbers were in service. My emails bounced back as not able to deliver. ..I had a plane to catch so I had to leave it. Two phone numbers that didn’t work and two emails that were not able to deliver. That.. is poor service so someone has my wedding band!
Stayed 2 nights in Nov 2025

8/10 Good

Alejandro

Travelled with family
Liked: Staff & service, property conditions & facilities
The view was okay and the same with the room. It is in the center of town, half a block from the 5th avenue, so it is noisy and I prefer more peace.
Stayed 1 night in Dec 2025

2/10 Terrible

breon

Disliked: Cleanliness, amenities, property conditions & facilities
Stinky musty ass smelling room
Stayed 3 nights in Nov 2025

10/10 Excellent

Kamira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

2/10 Terrible

Regina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. Just spend a little more and stay somewhere else. When we checked in it felt like we were bothering the receptionist. She just asked for our ID’s and credit card and went straight to letting us know that if we lost the key we will get charged for it. That’s pretty much all the information she gave us. We asked for two room keys, since it was two of us, and she said we could only get one…. The music from Sr Frogs it’s ridiculously loud and it does on all day. You will be up at 8am with all the roosters from the lot across from the hotel. We didn’t have hot water the first day. One of the elevators was broken for two days. The swimming pool area could be really nice but looks like they just gave up on this hotel. The bar is a total joke, the pool furniture is old and dirty. The water is freezing. The bar staff is very unwelcoming. And to top it off when we asked pool staff for pool towels they said we had to go to the lobby for them lol. I’ve stayed in 20 different hotels in playa del Carmen and this is the first time I write a review.
Stayed 3 nights in Nov 2025

8/10 Good

Dareona

Stayed 3 nights in Nov 2025

4/10 Poor

Eric Ming Yin

Disliked: Cleanliness, staff & service
The room was dirty and had bubble gum on the sheets
Stayed 1 night in Nov 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the room ,even though it wasn’t the one I thought we were supposed to get! Front desk were nice. proximity to all the action was nice.
Stayed 3 nights in Oct 2025

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
Clean room. Affordable drinks but no bath towels.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Stayed 6 nights in Oct 2025

10/10 Excellent

MIGUEL ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una gran experiencia quedarme en The Carmen
Stayed 3 nights in Oct 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a sunrise suite and the view was breathtaking!
Stayed 4 nights in Oct 2025

2/10 Terrible

Santa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

6/10 Okay

Jentel Elon

Stayed 2 nights in Sep 2025

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.
Stayed 3 nights in Sep 2025

10/10 Excellent

Yessenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !! The service amazing .
Stayed 3 nights in Sep 2025

6/10 Okay

Erendira

Travelled with group
Disliked: Cleanliness, staff & service

Great location but bad service

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
Stayed 4 nights in Sep 2025

10/10 Excellent

Paula, Burbank

Stayed 5 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 1 night in Sep 2025

2/10 Terrible

Bruce

Disliked: Staff & service
Staff VERY unfriendly
Stayed 2 nights in Aug 2025