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Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property

Photo gallery for Royal Hideaway Playacar All Inclusive - Adults only

Outdoor pool, pool loungers, lifeguards on site
6 restaurants, breakfast, lunch, dinner served; Spanish cuisine
Outdoor pool, pool loungers, lifeguards on site
Fitness facility
3 bars/lounges, poolside bar, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Parking included

Explore the area

View map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪6 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Luxury Room (Sunrise)

Luxury Room (Sunrise)

Luxury Room (Sunrise)

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Relax Pool)

Luxury Room (Relax Pool)

Luxury Room (Relax Pool)

9.0 out of 10
Wonderful
(18 reviews)
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

8.6 out of 10
Excellent
(35 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Royal View)

Luxury Room (Royal View)

Luxury Room (Royal View)

9.0 out of 10
Wonderful
(20 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

With a stay at Royal Hideaway Playacar All Inclusive - Adults only in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Beach and Quinta Avenida. .This all-inclusive property is 1.7 mi (2.7 km) from Playa del Carmen Main Beach and 4.8 mi (7.8 km) from Xplor Theme Park.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 6 min walk - 0.6 km
  • Playacar Golf Club - 6 min walk - 0.6 km
  • Playacar Beach - 11 min walk - 1.0 km
  • Mayan Ruins of Playacar - 11 min walk - 1.0 km
  • Quinta Avenida - 10 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬7 min walk
  • ‪Bar Arrecife - ‬15 min walk
  • ‪rosa roja - ‬7 min walk
  • ‪La Terraza - ‬7 min walk
  • ‪Turquesa - ‬1 min walk

About this property

Royal Hideaway Playacar All Inclusive - Adults only

Adults-only beachfront property with outdoor pool
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, and slippers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
Make yourself at home in one of the 200 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature bathrobes and slippers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find outdoor tennis courts, a health club, and an outdoor pool. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Spanish cuisine at Ventanas, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Ventanas - This restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Spices - This diner specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Palazzo - This diner specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Azia Avant Thai - This diner specializes in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Grill - Onsite steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkeling
Surfing/body boarding

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Azia Avant Thai
  • Palazzo
  • Spices
  • The Grill
  • Ventanas

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Built in 1998
  • Designated smoking areas
  • Lifeguards
  • Mosquito nets
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 3.5 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The restaurants at this property enforce a formal dress code.

We should mention

This property does not have elevators
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Royal Hideaway Playacar All Inclusive - Adults only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1001 reviews
Rating 8 - Good. 216 out of 1001 reviews
Rating 6 - Okay. 92 out of 1001 reviews
Rating 4 - Poor. 62 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. We were here for 7 nights and it still wasn't enough to enjoy everything the property had to offer. ALL the staff was amazing. Everyone was so incredibly helpful and kind. We traveled with my 85 year old grandma and they accommodated switching our room part way through our stay since the stairs became hard for her to manage. All the restaurants had such great options for a vegetarian like me! Can't speak highly enough of how wonderful this hotel is.
Stayed 7 nights in Aug 2025

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food quality, ocean view pool and the other quieter pools scattered throughout. My husband and I enjoyed the 1pm classes offered everyday. We went kayaking for free (had to figure that out on our own). A short 30 minute walk to 5th Ave and the public beach.
Stayed 6 nights in Jul 2025

10/10 Excellent

Brian C

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Royal Hideaway. The a/c in our Sunset room was not working correctly on our first night. Someone did come to fix it and it was slightly better the second night, but the room was still warm. We advised our concierge, Suncil, who upgraded us to a suite for the balance of our week. This was the only problem we had, but it was quickly rectified. Both rooms were extremely clean and this is possibly the cleanest resort we have ever stayed at, out of the 15 all inclusive trips we have made to the Caribbean. The restaurants were all delicious, with Azia and The Grill being our favorites for dinner. Lunch at The Deck was great every day with numerous buffet or menu selections. The bars were all excellent with almost every top brand liquor being available. Wish we remembered the bartenders names at Bar Allegra, but they were great. We will definitely put Royal Hideaway on our list for return visits. Thanks for a great week!
Stayed 7 nights in Aug 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 5 nights in Jul 2025

6/10 Okay

Jorge E

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very few activities to do in the hotel
Stayed 2 nights in Aug 2025

6/10 Okay

John Brandon

Travelled with family
Liked: Cleanliness, staff & service
The property was beautiful and it was pleasing to the eyes. I knew there was a problem with the A/C before we got there because it was set to 13C, but it was 23C in the room… the lowest the room temp got to the entire time was 22.5C, and it was running the entire time. While the beds felt great, it was uncomfortable sleeping at such high temps. Our shower was also difficult to control, as it was either all cold or scalding water… there was no in-between. The food, while there were plenty of options, was less than desirable. This was one of our first vacations where we both lost weight. We found dishes we could eat, but had a tough time as we didn’t want to eat the same thing every meal… breakfast was probably the best thing there. Our concierge Ricky was awesome. He was kind and really seemed to know how to help us with anything we needed, although I will admit that I didn’t mention the A/C until the final full day we were there, after asking another guest about their A/C experience. We make an intentional effort to not be a nagging couple. We agreed that cruises will be our vacation of choice after this experience, even though we did enjoy spending our anniversary together.
Stayed 4 nights in Jul 2025

10/10 Excellent

Arman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nicely setup and well taken care of. Common areas are fantastic, with touch of luxury and authenticity. Food is nothing special, average at best, but the restaurants setup is really nice. If you like activities, the staff is not that interested in summoning people in to participate, there is not an active engagement to get few people in to play volleyball or stretch. If you are there, you're there, if no one shows up they leave. Service is wonderful, rooms are great. Beach is super nice, but seaweed is unbearable, like in all areas of that coast. Water is brown. I am a beach person and dont like swimming pools, yet couldn't force myself to go into the water, it was that bad. Yet again, it is not a property issue, it is a regional issue at large. Outside areas are nice and safe to walk. There is a small shopping plaza right across and Playa Del Carmen is 25 minutes away walking. Cab is $10 each way. The whole area is safe and fun to walk around. The whole Playacar area is gated, and the hotel is double gated. We had a great time.
Stayed 7 nights in Jul 2025

10/10 Excellent

Maricela, Mount Prospect

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Kwadwo

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 6 nights in Jul 2025

2/10 Terrible

Albert

Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly Sue

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Royal Hideaway Playacar from July 24-28, 2025, and everything was fabulous! My husband and I have never stayed at an adult only resort, but we will definitely be back. Each villa has a dedicated concierge. Our room was in Villa 22, and our concierge was Cipriano. He was wonderful! He anticipated our needs and helped us with things we didn’t know to ask him about! He made sure we had our dinner reservations set up for each evening, and reminded us to set up our transportation back to the airport when our stay was coming to an end. He gave us great recommendations, tips and tricks for our excursion to Cozumel. His advice definitely saved us from what could have been a frustrating situation. Every single staff member, from the check in staff, to the concierges, the event staff, the servers and hosts in the restaurants, the maintenance crews, and housekeeping staff were all so pleasant and always had smiles on their faces. No request was annoying to them, they just happily accommodated. We felt valued and taken care of from the moment we stepped onto the property until the very last second we were there. If you are someone who enjoys the big parties at other resorts, (the foam parties at the pool, the crazy contests, the loud music and flashing lights, guests drinking until getting hammered drunk, and dancing the night away), this might not be an enjoyable resort experience for you. The clientele are definitely an older, more mature crowd, but so much fun!
Our fun group of friends with whom we traveled.
One view of the beach from the breakfast buffet restaurant.
Stayed 4 nights in Jul 2025

8/10 Good

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and quiet and the staff was lovely.
Stayed 12 nights in May 2025

4/10 Poor

Dawn

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Was given an unclean damaged room. Stated they couldn’t move me till the next day. Made me wait till after 3 pm the next day. Unacceptable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Vernard

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review 7/10-7/12

I recently stayed at The Royal Hideaway in Playa del Carmen, and it was truly an unforgettable experience. From the moment we arrived, the staff made us feel welcomed and well taken care of. The resort itself is stunning tucked away in a peaceful, adults-only setting with beautifully maintained grounds, private beach access, and luxurious amenities throughout. The food and drinks were top-tier. Every restaurant on site offered a different culinary experience, and the service was consistently attentive and friendly. Whether we were lounging by the pool, enjoying dinner by the beach, or grabbing a drink at the bar, the team went above and beyond to make sure everything was perfect. Our room was spacious, spotless, and beautifully designed, with a comfortable bed and a view that made it hard to leave. I also appreciated the little details like turndown service and daily restocking of the mini bar. The vibe at the resort is quiet, classy, and ideal for couples or anyone looking for a relaxing, all-inclusive getaway without the loud party scene. We left feeling refreshed and already planning our return. If you’re thinking about booking, do it you won’t regret it.
Stayed 2 nights in Jul 2025

10/10 Excellent

Leslie Eric

Stayed 7 nights in Jun 2025

8/10 Good

Leidys, Miami Gardens

Liked: Cleanliness, staff & service
Resort for relax only, very quiet and nice place
Stayed 5 nights in Jun 2025

10/10 Excellent

John, Griffin

Stayed 7 nights in Jun 2025

8/10 Good

Elsa, Toa Alta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is old, It is extremely necessary to fix some things, especially the bathrooms. Defective shower. The pools need more love and staff to take care of them. Only in one could the attention be seen.
Stayed 6 nights in Jun 2025

8/10 Good

norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds are beautiful, our room was clean and spacious. Couldn’t get the shower to work consistently- temperature kept varying between extremely hot and cold, despite asking management to fix it twice. Food and service at Italian restaurant was excellent. Had a disappointing encounter with one member of staff in the restaurant at the beach ( which served breakfast and lunch) who was determined not to give me two spoons one day when I had ordered uber eats and wanted to eat in our room. Two spoons and he would not give them to me . After about an hour and having to go to the Mai desk, I got the two spoons for our now cold food. There is a bar there open most of the time called Allegria which has about as much atmosphere as the moon. They do afternoon tea in the main building which is nice. There are about 3 or 4 pools, 3 of which look like they have a hot pool, don’t be fooled, they’re not. The pools, however, are nice.
Stayed 7 nights in Jun 2025

4/10 Poor

Brandon

Travelled with partner
Liked: Cleanliness, staff & service
The food was not good at ALL! They lied and said they had numerous bars when there were only 2. This is more of a resort for 50+
Stayed 5 nights in Jun 2025

8/10 Good

William, Henderson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This turned out to be an amazingly relaxing vacation at Royal Hideaway. I’m only giving 4 stars because of the immense amount of seaweed in the ocean at the time (not the resorts fault). The food was excellent here!! And the grounds are kept immaculate. The staff is incredibly helpful and kind. It’s wasn’t too crowded and the whole resort has an overall quiet atmosphere, but still fun at the main pool with activities. Shopping right across the street with a short walk. Highly recommend visiting this resort in Playa!
Stayed 5 nights in Jun 2025

10/10 Excellent

Catherine

Stayed 5 nights in Jun 2025

2/10 Terrible

karletha

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience at this property. I do not recommend.
Stayed 2 nights in Jun 2025

8/10 Good

John, Griffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a great place to stay, a couple of minor things but overall the property and staff are great. Check the time of year because the seaweed(sargassum) was bad and the crew, not with the resort, had no idea how to stay ahead of the problem. Still highly recommend the property.
Stayed 7 nights in Jun 2025

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025