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Iberostar Waves Tucán - All Inclusive

4.5 star property

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Breakfast buffet
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor wedding area
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪5 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪5 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room, Accessible

1 bedroom, free minibar, in-room safe, desk

Premium Room, Accessible

  • 35 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

8.2 out of 10
Very good
(121 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Flat-screen TV

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

7.8 out of 10
Good
(17 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

1 bedroom, free minibar, in-room safe, desk

Last room available

  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

8.6 out of 10
Excellent
(32 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

1 bedroom, free minibar, in-room safe, desk

Premium Room

7.6 out of 10
Good
(5 reviews)
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Promo)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Pure Wellness)

1 bedroom, free minibar, in-room safe, desk

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

9.4 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

1 bedroom, free minibar, in-room safe, desk

Last room available

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

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Aerial view

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  • All-inclusive
  • Spa
  • Kids pool
4.2 out of 5, Very good, 1,002 reviews
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About the area

Playa del Carmen

Located in Playa del Carmen (Playacar), Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. .This all-inclusive property is 2.1 mi (3.4 km) from Playa del Carmen Main Beach and 2.7 mi (4.4 km) from Mamitas Beach.

What's nearby

  • Quinta Avenida - 4 min drive - 3.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.6 km
  • Xplor Theme Park - 5 min drive - 5.7 km
  • Playa del Carmen Main Beach - 5 min drive - 4.3 km
  • Xcaret Eco Theme Park - 9 min drive - 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬9 min walk
  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪La Terraza - ‬9 min walk
  • ‪Bar Arrecife - ‬12 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with Japanese cuisine at Bonsai, one of the property's 8 restaurants. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.
Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Reviews

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 559 out of 1009 reviews
Rating 8 - Good. 266 out of 1009 reviews
Rating 6 - Okay. 86 out of 1009 reviews
Rating 4 - Poor. 54 out of 1009 reviews
Rating 2 - Terrible. 44 out of 1009 reviews

Reviews

10/10 Excellent

Medhat

Stayed 4 nights in Jun 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and both were excellent experiences. Beautiful grounds and the staff are so friendly and work so hard. Looking forward to returning soon.
Stayed 4 nights in Jun 2025

10/10 Excellent

Megan A

Stayed 6 nights in Jun 2025

8/10 Good

Tim

Liked: Cleanliness, property conditions & facilities
Food was excellent, 99% of the staff was very helpful and a pleasure to talk to. Only real negative was them trying to push the coupons on you.
Stayed 4 nights in Jun 2025

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lots of animals and natural habitats
Stayed 5 nights in Jun 2025

10/10 Excellent

Oscar L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. Great food! Staff were amazing!
Stayed 4 nights in Jun 2025

6/10 Okay

Devina

Liked: Cleanliness
Stayed 4 nights in Jun 2025

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The vegetation and the scenery is beautiful. When it rains it looks like paradise. The rooms are always clean and over all the staff is nice. What I appreciated the most was Star Camp for the kids. The ladies (ALL of them) and Paco are hands down THE BEST. Be sure your little ones will be in good hands, having fun, and exploring. The only reason why I didn't give a 5 star is because I do feel that at the buffets, servers can be more attentive with refills, removing plates, and just making sure the guest is good. I was there for over a week and the first 5 days my very small party and I were almost ignored as it seemed larger parties were favored or paid much more attention to. However, the 2 servers that seemed to be ontop of it all, giving 100% service, were Isauro and Roberto at the Cozumel Buffet. Every time we were helped ans served by either gentleman we had an amazing meal with replaced silverware, wine, tea, napkins, converasations, and always made us feel welcomed. They were super sweet to my little guy also. The other reason is because upon checking in I was expected to pay an additonal $400 because aparently on their side it said i had bookes my reservation for aduls and an infant. My itinerary said child not infant. Checking in took almost 2 hrs till the problem was solved. The resort is also quit pricy should you need anything. You are looking at $20 for bug spray. Other than that everything else is great.
Stayed 9 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The animals on property were a big hit for our adult children and ourselves! The dining options were awesome (esp Japonese!) We loved every staff and wish we could have stayed! We were there during a time of high sargassum and this was not even an issue as we had so much to do on property. The beach/sand was still beautiful, the pool was awesome and so many activities. I highly recommend!
Stayed 4 nights in Jun 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well kept and friendly. The wildlife is a huge bonus to the property.
Stayed 4 nights in Jun 2025

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property. Staff is very friendly and helpful.
Stayed 5 nights in Jun 2025

6/10 Okay

Darren

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The location of resort and beach is perfect but sadly the rooms, restaurants need an upgrade - very old and dirty looking. We were extremely disappointed with dining options. Not enough, many closed so limited options unless you do buffet which in all honesty is one of the worst we have been too. We have been to many resorts over 15yrs in playa and this resort was dissapointing.
Stayed 5 nights in Jun 2025

8/10 Good

Della

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property it's beautiful and well-kept
Stayed 7 nights in May 2025

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities
The staff was great. The property is clean and well taken care of.
Stayed 5 nights in May 2025

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is great. They keep the beach clean if there’s sargazo. The food is very good. The facilities and rooms are clean. The entertainment is fun. The wild life around the green areas of the hotel is magical. We enjoyed our family vacation in this place. It has something to offer for people of all ages.
Stayed 5 nights in May 2025

8/10 Good

Ricardo, Norwalk

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful. There are plenty a of wildlife roaming around the jungle of the property. Pools and beach are nice and clean. Unfortunately they do not offer poolside waiters and the buffet is hit and miss. It was difficult to make reservations at the dine in restaurants, we were only able to successfully book one dine in experience.
Stayed 7 nights in May 2025

10/10 Excellent

Cynthia Rodrigues

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, it was a great stay. Many amenities, beautiful place and staff is amazing. In our bedroom, mini bar was not working properly and no working ice machine - but those were things we managed. Definitely would recommend and go back
Stayed 4 nights in May 2025

4/10 Poor

Michael Kenneth

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in May 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, excellent food and service.
Stayed 6 nights in Mar 2025

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
We spent 6 days and 5 nights at the Iberostar Tucan and it was great. Food and drinks were fantastic. The atmosphere of the beach and the employees were great and always energetic. We visited different restaurant every day for lunch and dinner. The Mediterranean had a very long line for food so we went to one of the dinner buffets.
Stayed 5 nights in May 2025

8/10 Good

Meriban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The happiness start when we upgrade our room to oceanfront, wonderful view in the morning with amazing sunrise. Friendly front desk . You can feel short staff everywhere in restaurant, bars, walking areas . Deficient of variety food, Restaurants starts at 8 AM. Jungle garden with animals wonderful for kids. This resort only for families, not for Single people.
Stayed 6 nights in Apr 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente!! Hotel muy bonito!
Stayed 7 nights in Apr 2025

10/10 Excellent

Sarah Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely amazing resort. We visited during spring break. It was well balanced with nature with a portion in a jungle setting, a beautiful large beach, and a huge pool. Beach chairs all had umbrellas unlike some resorts. The Wild Beach was a moderate walk down the shore. Great buffets as well as several specialty restaurants. We were happy with every one. Many different bar areas, a pool bar, and bars at the beach. A lot of different activities happening each day. Our son was able to have interaction with the wild monkeys that live here which was his favorite memory. You will not be disappointed booking your vacation here. Perfect for a family trip. It will please everyone.
Stayed 7 nights in Mar 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , family oriented resort , lots of kids , food was good , little old rooms but location and jungles and animals it was very cool but peacocks gets a little noisy ( mate season) , stuff is amazing , Thanks Daniel Good experience
Stayed 7 nights in Apr 2025