Book Papaikou hotels

Airport shuttle is ok but it wasn’t included with stay price is reasonable and driver was very friendly

The property is amazing. Very tranquil and peaceful. The staff were nice and friendly.

Friendly staff, clean room

Ants and coakroaches in the room. Mould and AC leaking. Wet carpet. Microwave not working. Toileteries missing and not replenished. Rooms were not serviced for towels and replishment. Service was poor. Ac door was vibrating when you set fan at high speed and vents were blocked with dirt. We changed 3 rooms 650/210/810 and all room had issue. Not worth money they charged for the trip. We even couldnt sleep 4 nights we stayed there.

Staff was great and very accommodating as I needed to modify my stay after checkin. Property is clean but it is a little dated (although that seems common on the Big Island). Easy to get to the national Park from this hotel. There is also a nearby park within walking distance for easy access to the ocean. Recommended for a stay in Hilo.

Incredibly good deal for the price. No elevator but my unit was a mini apartment with sofa bed, kitchenette stocked with utensils, cookware and real plates and glasses. Fridge/freezer was much larger than the under counter units in bigger chain hotels. There was even a washer/ dryer. Better than an Extended Stay in that regard. Hotel manager was easily accessible by phone to answer questions and deal with a complicated booking situation. Got it resolved quickly and extremely favorably. Parking was free and very close to the building. 12 spaces advertised but the last two were in the exit driveway. No one wanted to back out of the driveway onto the street (no turn around) or get hit so didn't park in those spaces. Some small things that would make it even better: I actually baked a pizza in the toaster oven. Hot mitts would have been nice. A small trash can under the kitchen sink would be nice. Beats walking into the bathroom or living room after wiping up spills. Couldn't tell if the remote control for room comfort did anything. The settings changed on the remote but not on the unit inside the room. I would definitely stay there again.