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Staff was great and very accommodating as I needed to modify my stay after checkin. Property is clean but it is a little dated (although that seems common on the Big Island). Easy to get to the national Park from this hotel. There is also a nearby park within walking distance for easy access to the ocean. Recommended for a stay in Hilo.

A little bit old but you have everything you need

No cleaning service for two nights stay and the shampoo and conditioner given are too less for a family.

The location of the condo was nice - right at Carlsbad Beach. However, it is not a private beach as stated in the listing, but a public beach that was quite crowded. The condo was clean but it is quite dated. Many of the pots and pans were old and scratched, there was an oven pan that was so caked with previous residual from whatever was baked on it, it was unusable. One bedroom faces the ocean and you have the ocean sounds at night, but the second bedroom faces the street and it was so loud at night, my son had difficulty sleeping. The hosts were responsive - we had an issue with parking and they cleared it up quickly.

The room was cool & clean (good A/C). Lots of room in the unit as well as a big kitchen.

Incredibly good deal for the price. No elevator but my unit was a mini apartment with sofa bed, kitchenette stocked with utensils, cookware and real plates and glasses. Fridge/freezer was much larger than the under counter units in bigger chain hotels. There was even a washer/ dryer. Better than an Extended Stay in that regard. Hotel manager was easily accessible by phone to answer questions and deal with a complicated booking situation. Got it resolved quickly and extremely favorably. Parking was free and very close to the building. 12 spaces advertised but the last two were in the exit driveway. No one wanted to back out of the driveway onto the street (no turn around) or get hit so didn't park in those spaces. Some small things that would make it even better: I actually baked a pizza in the toaster oven. Hot mitts would have been nice. A small trash can under the kitchen sink would be nice. Beats walking into the bathroom or living room after wiping up spills. Couldn't tell if the remote control for room comfort did anything. The settings changed on the remote but not on the unit inside the room. I would definitely stay there again.