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We were very impressed by relaxing vibe at this resort! We loved the beautiful lobby and the friendly staff at check-in. The pool area was beautiful and all the restaurants had beautiful views and great food. We enjoyed the cleanliness of the pool area. Our room was clean, comfortable and spacious. All the restaurants had plenty of delicious options. The breakfast was amazing and we loved the made to order omelettes and fresh fruit. The staff were so welcoming and nice too. We will be back!

We had a great time!! Staff was excellent!! We would definitely go back there! Highly recommend!

Clean facility, staff pleasant, good location. Activities in lobby were nice. Mariachis one night, salsa another night and Karoke. Wish they offered free coffee. And downfall is the rooftop dining. You HAvE to have a reservation and if you go up there to enjoy the view you feel a little pressured and it’s not open all day.

We just did a week at Krystal Grand Nuevo Vallarta, and we loved it. Our group included my wife and our three kids (7-12), our friends: a couple with two kids (5-10), and my dad and his partner (both in their mid-70s). The resort layout, the food, the beach, the staff, and the price point are what will bring us back. Gold (Expedia) wristbands: My most significant takeaway after arriving was that because we booked through Expedia, we received gold wristbands, which got us (from what I can tell) the same practical benefits as Altitude members, despite that we had booked a basic family room. We got private check-in in the Altitude lounge (no lineup at front desk), 24/7 access to said lounge, and our luggage delivered/retrieved from the lobby to our rooms when we needed it. We also were able to get reservations at the a la carte restaurants for every night except the last one, which was fine with us. The staff were attentive, friendly, and had good English. Our room had a couple of minor issues that were remedied in short order. The shower drain needed to be unclogged, maintenance guy showed up in less than an hour. When we asked chairs for our ground floor patio, they were delivered quickly, as was a rollaway bed for our biggest kid. One room-related issue (which is a super minor one) was that we didn’t have a clothesline to dry wet swimsuits in the shower. In summary, we had an excellent trip at this resort, and we wish we could have stayed for longer. We will be back!

Everyone was so friendly and helpful.

Yes everything was good the food