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The hotel was nice enough and the staff was excellent! There were some issues that seemed out of their hands, so I am sure they were under a lot of stress. The issue while we were there was a towel shortage. There weren’t any towels in the pool ever and some rooms didn’t have towels. Every time someone asked they apologized but were waiting for them to be washed and/or dried. The hot tub was extremely hot, way hotter than it should be and the jets could be described as almost violent. There wasn’t a setting to lower the temp or the speed of the jets.

We never got to check in lol. At 1830 they still has no rooms clean. Large line waiting. We just canceled and left 😩

The shower was filthy. There was hair everywhere. The drink machine in the lobby was broken so kids couldn’t get anything to drink during happy hour. Front desk staff member was rude to us when we told them our room key wasn’t working. She acted bothered by having to help us and demanded an ID. We couldn’t show ID because we just came back from the pool. She was rude and not someone who should be working at the front desk.

The property was clean and customer service was very good. We were expecting for the swimming pool to be open on a 92degree weather.

Breakfast 10000/10, staff was nice but not overly friendly (no issues with them), rooms very clean. Pool wasn’t open, which we were aware of prior to staying.

Excellent staff, very well kept