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TownePlace Suites by Marriott New York Manhattan/Chelsea

3.5 star property

Photo gallery for TownePlace Suites by Marriott New York Manhattan/Chelsea

Exterior
Exterior
Restaurant
Studio, 1 King Bed, Kitchenette, Courtyard View
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • Parking available
  • 24/7 front desk

Explore the area

View map
140 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

8.6 out of 10
Excellent
(69 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

7.4 out of 10
Good
(23 reviews)
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, City View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, City View

7.8 out of 10
Good
(20 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette

8.6 out of 10
Excellent
(77 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

Mini-fridge, microwave, dishwasher, coffee/tea maker

Studio, 1 King Bed, Kitchenette

  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette, Courtyard View

In-room safe, desk, laptop workspace, iron/ironing board

Studio, 1 King Bed, Kitchenette, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

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Front of property

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About the area

New York

A stay at TownePlace Suites by Marriott New York Manhattan/Chelsea places you in the heart of New York, within a 10-minute walk of Madison Square Garden and 5th Avenue. .This hotel is 0.6 mi (0.9 km) from Empire State Building and 0.7 mi (1.1 km) from Times Square.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 19 min walk - 1.6 km

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • LaGuardia Airport (LGA) - 26 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Playa Bowls - ‬2 min walk
  • ‪The Wilson - ‬3 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬4 min walk
  • ‪Ajisen Ramen - ‬1 min walk

About this property

TownePlace Suites by Marriott New York Manhattan/Chelsea

Hotel with free breakfast, a short walk to Madison Square Garden
TownePlace Suites by Marriott New York Manhattan/Chelsea offers 247 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 247 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 65 per day)
  • Parking on site (USD 65 per day)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 21 floors
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 65 per day
  • Nearby parking fee: USD 65 per day (751 ft away)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Towneplace Suites NEW York Manhattan
TownePlace Suites by Marriott New York Manhattan/Chelsea Hotel

Reviews

TownePlace Suites by Marriott New York Manhattan/Chelsea Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 509 out of 977 reviews
Rating 8 - Good. 309 out of 977 reviews
Rating 6 - Okay. 95 out of 977 reviews
Rating 4 - Poor. 32 out of 977 reviews
Rating 2 - Terrible. 32 out of 977 reviews

Reviews

6/10 Okay

Rainer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed on the second floor to have the benefit of an outdoor balcony. It was noisy and the in room air conditioning, essential during a really hot couple of days was very noisy too. When asked to be moved, this was not possible.
Stayed 5 nights in Jun 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

The room was small, but that's expected in NYC. It was very clean and the bed was comfortable. The bathroom was clean as well and we were fully stocked with amenities. The hot stuff in the free breakfast was cold, but their bagels were delicious. It was also a free breakfast buffet and we went at a very busy time. My friend left her charger behind and they actually emailed us offering to mail it back!
Stayed 1 night in Jun 2025

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed here for the weekend and fell in love with the attention to detail the staff provided..rooms were cleaned everyday and breakfast was good
Stayed 4 nights in Jun 2025

2/10 Terrible

Sarah Louise

Disliked: Property conditions & facilities, room comfort
Had to wait over 10 mins for an elevator on each occasion, long queues for mediocre breakfast, lack of space in rooms for cases or drawers for clothes. Cleaning cart permanently left blocking our exit from room along our narrow corridor. Room was clean and comfortable but experience was lacking overall.
Stayed 3 nights in Jun 2025

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel. I just wish the rooms had a small couch ! Or option to add it if wanted
Stayed 3 nights in Jun 2025

8/10 Good

James S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tight rooms. Loved the Kitchenette. The included breakfast wasn’t great. Trying to serve too many people. All the hot food was basically cold. I only ate there the first morning. Elevators have a long wait. Very touristy but clean hotel. Staff were friendly and helpful.
Stayed 3 nights in Jun 2025

8/10 Good

Karan ANIL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would have given it excellent, if not for forcing us to take a disability room with ac not functioning properly, no tables, chairs, microwave, night stand and a giant glow in the dark exit sign glaring at you while youre in bed. They didnt change us the room that night, but the next morning shift staff did a great job to move us to a nice room that we actually booked for and it was a pleasent stay after that
Stayed 5 nights in Jun 2025

6/10 Okay

em

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like the extreme small size of washroom. There was no leg room when using the toilet and had to shimmy through to get to the shower. The pantry area was unnecessary as there is breakfast included already, and the fridge was not functioning. Other than that, the room was fine, bed was comfortable, and having 4 elevators was very convenient.
Stayed 4 nights in Jun 2025

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property. The staff was friendly. Everything was walkable distance. The room was a bit smaller than we thought but good for a couple. The elevator was super fast, but on the weekend the wait was almost 5 minutes or more. Breakfast was great and with good options. Definitely one hotel to go back to.
Stayed 3 nights in May 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. Breakfast was very good. Our room was smaller than our last visit and sliding door to the bathroom was hard to move. Looks like the door required an inch off the bottom after new carpet installed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lendy

Stayed 3 nights in Jun 2025

10/10 Excellent

camryn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, breakfast was great! Very clean. Helpful staff!
Stayed 3 nights in May 2025

10/10 Excellent

Rui

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and professional staff, clean and tidy little room. Location is convenient
Stayed 5 nights in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and stay! Breakfast buffet allow you to receive a takeout box so that you can pack food to eat later in the day instead of sitting in to eat, very convenient. Definitely coming back for my Christmas holiday stay in Dec later this year!
Stayed 5 nights in May 2025

10/10 Excellent

vito a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

2/10 Terrible

Whitney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2025

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good location . Friendly staff Lifts were abit of an issue, had to wait some time in the morning to get down . Room was very compact but had everything you need to stay and cook your own if you wanted. Bathroom was very compact, but clean and modern Breakfast was good , but had to wait for a table but staff managed this well Valet parking was good but again some waiting to get car . But overall would stay again
Stayed 3 nights in May 2025

2/10 Terrible

Vipul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very small rooms - only about 100-120 sq ft
Stayed 4 nights in May 2025

10/10 Excellent

Jessica

Stayed 3 nights in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, great service, everything went awesome.
Stayed 3 nights in May 2025

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and accommodating. Liked the breakfast as well.
Stayed 2 nights in May 2025

10/10 Excellent

Geordie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay and am so glad I chose Townsuites for my stay in NYC. The room was tiny but very well appointed. As a solo traveler, I was very comfortable. The small kitchenette was so appreciated. It really makes a difference to have plates, mugs, silverware etc. The bed was too firm for my liking but I slept fine. I loved the large window in the room as well was the shower. Also, the area is great! So convenient to everything. Subway stop is right there, along with a great Mexican takeout across the street that’s open late. I would absolutely stay here again.
Stayed 6 nights in May 2025

8/10 Good

Lisa

Stayed 1 night in May 2025

8/10 Good

Pauline R, Old Saybrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient. Great shower. Well equippped. Great mattress. Tight elevators and slow.
Stayed 1 night in May 2025