This hotel had many 5-star ratings, and after staying there, they are all legit. The hotel had a contemporary vibe, and the interior design was exquisite. I could only give the staff 5 stars as there was no 6-star rating. They were genuinely warm, caring and constantly ready to help. The location was perfect for those wanting to take a walk through the renowned Retiro Park and many beautiful historical edifices. There are many small bistros with delicious tapas up the street that are lower-priced and more affordable than the hotel (i.e. El Brilliante, Canas y Tapas, Sudalkea). And if you're coming by train, it's just across the street. The heavy traffic on the busy boulevard in front and the street construction making ingress/egress hard was a nuisance, but that's not the fault of the hotel. We'll definitely stay there again.