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Pestana Collection Plaza Mayor

4.0 star property

Photo gallery for Pestana Collection Plaza Mayor

Couples treatment room(s), sauna, body treatments, aromatherapy
Business centre
Suite (Plaza Mayor)
Indoor pool, seasonal outdoor pool, pool loungers
Lunch and dinner served

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Calle Imperial, 8, Madrid, 28012
  • Plaza Mayor
    ‪2 min walk‬
  • Royal Palace of Madrid
    ‪8 min walk‬
  • Prado Museum
    ‪14 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Loft

Loft

Loft

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

Deluxe Plaza Mayor

Deluxe Plaza Mayor

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite (Plaza Mayor)

Suite (Plaza Mayor)

Suite (Plaza Mayor)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

9.8 out of 10
Exceptional
(7 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room

Classic Room

Classic Room

9.6 out of 10
Exceptional
(23 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

8.0 out of 10
Very good
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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includes taxes & fees
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About the area

Madrid

With a stay at Pestana Collection Plaza Mayor, you'll be centrally located in Madrid, steps from Plaza Mayor and within a 10-minute walk of Royal Palace of Madrid. .This spa hotel is 1 mi (1.6 km) from Thyssen-Bornemisza National Museum and 1.1 mi (1.7 km) from Museo Nacional Centro de Arte Reina Sofía.

What's nearby

  • Plaza Mayor - 2 min walk - 0.2 km
  • Royal Palace of Madrid - 8 min walk - 0.7 km
  • Gran Via - 8 min walk - 0.7 km
  • Prado Museum - 14 min walk - 1.2 km
  • El Retiro Park - 6 min drive - 3.2 km

Getting around

  • Madrid Principe Pio Station - 3 min drive
  • Tirso de Molina Station - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive

Restaurants

  • ‪La Campana - ‬1 min walk
  • ‪Five Guys Plaza Mayor - ‬1 min walk
  • ‪Mesón del Champiñón - ‬3 min walk
  • ‪Gustos Madrid Plaza Mayor - ‬2 min walk
  • ‪Las Cuevas de Luis Candelas - ‬2 min walk

About this property

Pestana Collection Plaza Mayor

Hotel with a full-service spa, steps from Plaza Mayor
Pestana Collection Plaza Mayor offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 87 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Stop by the hotel's restaurant, Terraza Plaza Mayor, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 11:00 AM.
Terraza Plaza Mayor - This restaurant serves lunch and dinner.
Café de la Plaza – Pátio - This café specializes in Regional cuisine and serves light fare only. Open select days.
Bar - Onsite cocktail bar. Open daily.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Bar
  • Café de la Plaza – Pátio
  • Terraza Plaza Mayor

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to September
Pool access available from 11:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Pestana Collection Plaza Mayor Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 801 out of 987 reviews
Rating 8 - Good. 127 out of 987 reviews
Rating 6 - Okay. 32 out of 987 reviews
Rating 4 - Poor. 14 out of 987 reviews
Rating 2 - Terrible. 13 out of 987 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
We had a very nice stay. The rooms were comfortable and the location was perfect for waking to the most interesting parts of Madrid. The reception and concierge staff seemed to be distracted with how to use the computer system and we had to ask a number of times before we got a hold of the concierge to help us make dinner reservations.
Stayed 2 nights in Apr 2025

10/10 Excellent

HYDEE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great!!!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice hotel. Convenient, beautiful historic building, staff overall nice.
Stayed 3 nights in Apr 2025

10/10 Excellent

Caroline, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pestana Plaza Mayor Madrid was wonderful. The location was amazing. We felt like we had easy access to all of Madrid. The hotel and our room was lovely.
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2025

10/10 Excellent

ROBERT, Tenafly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 3 nights in Apr 2025

10/10 Excellent

Eduardo, Stratford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent location, Great food.
Stayed 4 nights in Apr 2025

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Madrid location

If you are looking to stay in a great location with amazing Plaza Mayor views, this is your hotel. The rooms are large, the beds are comfortable and bathroom are nicely updated. The restaurant is quiet and lovely with plants and art. If you have a Plaza view (which I had) it is amazing to open your doors, enjoy the view and people watch. Also, you can go down to the plaza at anytime and enjoy a meal or drink. However, if you are looking for a quiet room, I would not choose the plaza view because it's busy and noise can be heard late into the evening. Also, the morning after 7am can have noise in the plaza with all the delivery trucks, delivering to all the many restuarants. Lots of hustle and bustle in this location. I have stayed here twice and enjoyed it each time.
Stayed 2 nights in Mar 2025

10/10 Excellent

HYDEE

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2025

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing was amazing and friendly. Would definitely stay again at a Pestana location based on this experience.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nancy, McAllen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and its incredible location. The staff was absolutely wonderful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Aldey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful,clean,great food
Stayed 1 night in Mar 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trendy meets old world Madrid. Very clean and the staff was amazing.
Stayed 1 night in Mar 2025

10/10 Excellent

Juan

Stayed 5 nights in Mar 2025

10/10 Excellent

Nicolas, Miami

Travelled with group
Liked: Cleanliness, property conditions & facilities
I love the location ! It’s right in the middle of everything
Stayed 1 night in Mar 2025

10/10 Excellent

Bryan, Ponce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Es un ligar perfecto en el centro de Madrid. Que permite relajarse despues de un dia en la ciudad.
Stayed 2 nights in Mar 2025

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place
Stayed 2 nights in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING hotel!! Highly recommend!!

AMAZING hotel!!! Superb service from all of the staff, from check-in to housekeeping, everyone goes above and beyond to make sure you are well taken care of! Breakfast is phenomenal as well!! Hotel is in excellent condition and well maintained. Location is perfect! We were able to walk to meeting places for all of our tours and Flamenco show. Excellent dining options and more than enough shopping within walking distance. This hotel is highly recommended by us!
Stayed 3 nights in Mar 2025

10/10 Excellent

Tammara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Beautiful property!
Stayed 1 night in Mar 2025

10/10 Excellent

Hilary

Stayed 3 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a one night stay so not much on which to judge but service was impeccable, location perfect and bed & pillows very comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Yosef

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing experience
Stayed 4 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleased with my stay. Would stay here again.
Stayed 3 nights in Feb 2025

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should have had a shuttle to the airport.
Stayed 2 nights in Feb 2025