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Hotel Emperador

4.0 star property

Photo gallery for Hotel Emperador

Exterior
Bar (on property)
Outdoor dining
Outdoor pool, pool loungers, lifeguards on site
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Gran Via 53, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Lope de Vega Theatre
    ‪1 min walk‬
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Club Room, 1 Double or 2 Single Beds

Club Room, 1 Double or 2 Single Beds

Club Room, 1 Double or 2 Single Beds

9.8 out of 10
Exceptional
(21 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room (Interior)

Minibar, in-room safe, desk, soundproofing

Single Room (Interior)

8.2 out of 10
Very good
(21 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Habitación Club Pemium balcon

Habitación Club Pemium balcon

Habitación Club Pemium balcon

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room

8.8 out of 10
Excellent
(166 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

9.4 out of 10
Exceptional
(19 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Bed

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About the area

Madrid

With a stay at Hotel Emperador, you'll be centrally located in Madrid, steps from Gran Via and 9 minutes by foot from Puerta del Sol. .This hotel is 0.5 mi (0.8 km) from Royal Palace of Madrid and 0.5 mi (0.8 km) from Plaza Mayor.

What's nearby

  • Gran Via - 1 min walk - 0.0 km
  • Lope de Vega Theatre - 1 min walk - 0.0 km
  • Plaza de España - Princesa - 1 min walk - 0.1 km
  • Royal Palace of Madrid - 8 min walk - 0.7 km
  • Puerta del Sol - 10 min walk - 0.9 km

Getting around

  • Santo Domingo Station - 1 min walk
  • Madrid Principe Pio Station - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 22 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Carl's Jr - ‬2 min walk
  • ‪Steakburger - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Generator Rooftop - ‬1 min walk

About this property

Hotel Emperador

Hotel with a rooftop terrace, steps from Gran Via
Hotel Emperador offers 232 accommodations with minibars and safes. Satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 232 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and a 24-hour front desk. Planning an event in Madrid? This hotel has 2153 square feet (200 square meters) of space consisting of a conference center and 11 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Art gallery
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (2,153 square foot of space)

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1947
  • Lifeguards
  • Reception hall
  • Renovated entire property - April 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 66.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 19 for children
  • Rollaway bed fee: EUR 66.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Hotel Emperador Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1345 out of 1915 reviews
Rating 8 - Good. 406 out of 1915 reviews
Rating 6 - Okay. 108 out of 1915 reviews
Rating 4 - Poor. 27 out of 1915 reviews
Rating 2 - Terrible. 29 out of 1915 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen, Holland Landing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with lots of restaurants within walking distance. The only down aide is the hotel is old and not enough outlet for computer and charges. No USB charge pods.
Stayed 3 nights in Sep 2025

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very well located, we got a good upgrade, personnel was friendly roof top is beautiful
Stayed 1 night in Sep 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couples break

Another great stay this time with friends
Stayed 3 nights in Sep 2025

10/10 Excellent

Pandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, perfect location, great staff, outstanding rooftop ammenities, huge room, comfy beds and pillows. Cannot say enough about how much we LOVE this hotel! Will stay again and again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Frank, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent staff, many good shops nearby and very accessible just by walking
Stayed 2 nights in Sep 2025

8/10 Good

Michellee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property in center of all. Good breakfast as well. Not happy that o was not able to get rook upgrade per my level.
Stayed 2 nights in Sep 2025

6/10 Okay

Andrew

Great location and steps from the metro, but you pay for it. Immaculately clean but nothing else about the stay jumped out imo. Pool area was nice but was too cold when I stayed. Can’t fault the hotel for that. Staff at the pool bar/restaurant were rude/dismissive (to me at least)
Stayed 3 nights in Sep 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

A great hotel, centrally located with all amenities, shopping and transport close by. Well kept rooms, bars and great staff.
Stayed 4 nights in Sep 2025

6/10 Okay

Linda

Travelled with family
Disliked: Amenities, property conditions & facilities
Looked old and tired
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevator very slow. Other than that the hotel was perfect for location, access to metro and walkability to all sites in Old Town and Mercado de San Miguel.
Stayed 4 nights in Sep 2025

6/10 Okay

Xiaoxi

Liked: Staff & service
Disliked: Cleanliness
I stayed at this hotel for two nights and was disappointed with the experience. When I first checked in, I found hair and even a contact lens left in the shower, which showed the bathroom wasn’t properly cleaned. On top of that, the walls are very thin — around 4am I could clearly hear the guest in the next room showering and singing. It was so loud that I couldn’t sleep well. Overall, the cleanliness and soundproofing were far below expectations, and I would not choose to stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Emiliano Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent very helpful, room was a bit small but pretty clean, i think a microwave would be a plus for all the rooms, highly recommend El emperador hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The terrace restaurant.
Stayed 7 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very comfortable bed and decent shower. The breakfast selection was very good with plenty of seating. Location of the hotel was perfect for public transport or walking to main attractions. Will definitely consider on next visit to Madrid.
Stayed 3 nights in Sep 2025

4/10 Poor

Elvia

Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Emperado

Great bedrooms, great pool and terrace, staff very friendly and knowledgable.
Stayed 5 nights in Sep 2025

10/10 Excellent

Veronica, Georgetown

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Permitir al menos una maleta por persona en el maletero. Que nos dijeron que era 1 por habitacion y aunque se quedaron con ellas parecia un favor y no un derecho por haber pernoctado un total de 5 noches en el hotel, ademas de que eso no lo dice en ningun sitio.
Stayed 1 night in Jun 2025

10/10 Excellent

Camilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent.
Stayed 3 nights in Jun 2025

10/10 Excellent

lizbett

Stayed 1 night in Jul 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting face cloths was difficult.
Stayed 2 nights in Sep 2025

8/10 Good

Lisa

Liked: Cleanliness, room comfort

Excellent location

Excellent location, comfy beds, good pool area although extremely busy on a Saturday afternoon with lots of reserved beds not being used.
Stayed 4 nights in Sep 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very good, issues with small elevators.
Stayed 3 nights in Sep 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and convenient
Stayed 4 nights in Sep 2025