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Melia Madrid Serrano

4.0 star property

Photo gallery for Melia Madrid Serrano

Restaurant
Seasonal outdoor pool, open noon to 7:00 PM, pool umbrellas
1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Seasonal outdoor pool, open noon to 7:00 PM, pool umbrellas
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006
  • Bernabéu Stadium
    ‪3 min drive‬
  • Gran Via
    ‪3 min drive‬
  • Puerta del Sol
    ‪4 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

9.8 out of 10
Exceptional
(11 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (3+1)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (2+2)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room (2+2)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (1+3)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room (1+3)

  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Communicated Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Communicated Room

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Grand Premium (2+2)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Grand Premium (2+2)

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium The Level Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium The Level Room

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Level Room

The Level Room

The Level Room

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Melia Room

Melia Room

Melia Room

9.0 out of 10
Wonderful
(32 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Supreme Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Supreme Room

8.8 out of 10
Excellent
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Grand Premium The Level (2+1)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Grand Premium The Level (2+1)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (3+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (3+1))

  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (2+2))

  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Grand Premium The Level

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Grand Premium The Level

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room (Premium Communicated Room (4+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (Premium Communicated Room (4+1))

  • 40 sq m
  • Sleeps 5
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room (Premium The Level (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (Premium The Level (2+1))

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (Premium The Level (3 AD))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (Premium The Level (3 AD))

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Level Junior Suite

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Level Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room ((2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room ((2+1))

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Lobby

Barceló Emperatriz

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, (1003)
The price is AU$451
for 1 room
includes taxes & fees
8 July - 9 July
Barceló Emperatriz

About the area

Madrid

With a stay at Melia Madrid Serrano, you'll be centrally located in Madrid, a 3-minute walk from U.S. Embassy and a 3-minute drive from WiZink Center. .This hotel is 1.6 mi (2.5 km) from Bernabéu Stadium and 1.7 mi (2.8 km) from Gran Via.

What's nearby

  • WiZink Center - 3 min drive - 1.8 km
  • Bernabéu Stadium - 3 min drive - 2.5 km
  • Gran Via - 3 min drive - 2.2 km
  • Prado Museum - 4 min drive - 2.9 km
  • Puerta del Sol - 4 min drive - 2.9 km

Getting around

  • Nunez de Balboa Station - 6 min walk
  • Madrid Recoletos Station - 20 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive

Restaurants

  • ‪El Asador de Aranda - ‬2 min walk
  • ‪Makkila - ‬2 min walk
  • ‪Naked & Sated - ‬3 min walk
  • ‪Nájera Plus - ‬1 min walk
  • ‪29 Fanegas - ‬2 min walk

About this property

Melia Madrid Serrano

Hotel with a seasonal outdoor pool, steps from U.S. Embassy
Melia Madrid Serrano offers 340 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 340 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Madrid? This hotel has 5640 square feet (524 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning.
Melia Madrid Serrano has a restaurant on site.
Arado - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Open daily.
Room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 25 per day)
  • Parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 17.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arado

Things to do

  • Bicycle tours
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (160 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 17.5 for children
  • Self parking fee: EUR 25 per day
  • Nearby parking fee: EUR 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides central air conditioning and heating (availability based on the season).

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 25 to September 10
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Meliá Madrid Serrano Hotel
Meliá Galgos Hotel
Melia Galgos Hotel Madrid
Meliá Galgos Hotel Madrid
Meliá Galgos Madrid
Melia Hotel Galgos
Meliá Serrano Hotel
Meliá Serrano
Meliá Galgos
Meliá Madrid Serrano Galgos
Meliá Madrid Serrano
Melia Madrid Serrano Hotel
Melia Madrid Serrano Madrid
Melia Madrid Serrano Hotel Madrid

Melia Madrid Serrano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 363 out of 557 reviews
Rating 8 - Good. 129 out of 557 reviews
Rating 6 - Okay. 41 out of 557 reviews
Rating 4 - Poor. 7 out of 557 reviews
Rating 2 - Terrible. 17 out of 557 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

George

Stayed 1 night in Mar 2025

6/10 Okay

Joanna

Liked: Cleanliness, room comfort

Disappointing customer service experience

Starting at check in, I enquired about upgrading to use level lounge which I have used many times at the sister property Melia Castilla. The price was extremely high and I asked did they could reduce this cost but to no avial, which was disappointing. I was then allocated a very dark interior room with very little sunlight. I asked to move rooms and was offered a light larger room on the 2nd floor, however the street noise was extremely loud and as I had to work for the day, this was not going to work. I als to move rooms yet again and was moved to the 4th floor with a view of the side street so quieter and I excepted. Thought the room moving process I was made to feel like an inconvenience from reception staff, despite my valid reasons, the staff were not friendly and this was a huge disappointment. Always ask for a new room if you are not entirely happy with the first choice as this properly has many difference options for the same room category. The towels in the room are rough, not fluffy and soft like other Melia properties and the hotel itself is looking very tired. The walls all need a lick of paint, especially in the corridors and the windows in the corridors need replacing. On the flip side, the bar staff were nice and friendly and provided a good atmosphere for an evening drink. The breakfast was outstanding. 10/10. a disappointing stay, Melia need to step up on customer service training and remind staff here that The customer is always right!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Sheila

Stayed 2 nights in Mar 2025

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy conveniente la ubicación
Stayed 2 nights in Mar 2025

2/10 Terrible

Ana

Stayed 2 nights in Mar 2025

10/10 Excellent

salvador, doral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente muy lujoso y bien ubicado
Stayed 2 nights in Feb 2025

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2025

10/10 Excellent

Rosanna

Liked: Cleanliness
Stayed 5 nights in Feb 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Froy

Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos E Alba, DALLAS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff, great buffet breakfast, and great rooms. All for a reasonable price.
Stayed 18 nights in Jan 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

MANOLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and the food.
Stayed 4 nights in Dec 2024

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel Marie

Stayed 1 night in Jan 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and property
Stayed 2 nights in Jan 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
La ubicación, y la zona del bar. Excelentes!! La crítica son los colchones de las camas. No son buenos.
Stayed 6 nights in Dec 2024

10/10 Excellent

Ambar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Very clean. Close to all the shops and restaurants. Would definitely stay here again.
Stayed 2 nights in Jan 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jan 2025

10/10 Excellent

EDUARDO

Travelled with family and small children
Liked: Amenities
Muy buen servicio, muy limpio y en el mejor sitio
Stayed 5 nights in Jan 2025

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Emmanuel Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable
Stayed 7 nights in Dec 2024

2/10 Terrible

Jorge Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
En invierno apagan el sistema de climatización y el calor es terrible al punto que tuve que dormir con las ventas abierta
Stayed 1 night in Jan 2025