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Melia Madrid Serrano

4.0 star property

Photo gallery for Melia Madrid Serrano

Lobby sitting area
Creator video - submitted by Anastasia Lepa | Traveler
Seasonal outdoor pool, open noon to 7:00 PM, pool umbrellas
Front of property
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Golden Mile
    ‪1 min walk‬
  • Place, U.S. Embassy
    ‪2 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Premium Connecting Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Connecting Room

  • Sleeps 4

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

  • Sleeps 3

View all photos for Communicated Room (Premium)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Premium)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds

View all photos for The Level Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Level Room

9.2 out of 10
Wonderful
(7 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, Bathtub (Grand, The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level)

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Supreme Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Supreme Room

9.0 out of 10
Wonderful
(16 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room, Bathtub (Grand, The Level, (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level, (2+2))

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

9.4 out of 10
Exceptional
(13 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Premium Room, Bathtub (Grand, The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (Grand, The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (2+2))

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (3+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (3+1))

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Communicated Room (Premium, (4+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Premium, (4+1))

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 4 Single Beds

View all photos for Premium Room (The Level, (3 Ad))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level, (3 Ad))

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room (The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (The Level, (2+1))

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room (3+1)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Supreme Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Supreme Room

  • Sleeps 2

View all photos for Melia Room, Patio Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room, Patio Garden View

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Melia Room, Exterior View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room, Exterior View

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room, Bathtub (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (The Level)

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, Bathtub (The Level, (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room, Bathtub (The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite (The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite (The Level)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite (The Level, (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite (The Level, (2+2))

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Communicated Room (Supreme)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Supreme)

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds

View all photos for Communicated Room (Melia, The Level)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Communicated Room (Melia, The Level)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 4 Single Beds

The Level Junior Suite

  • Sleeps 3

View all photos for Melia Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room

  • Sleeps 2

View all photos for Premium Room

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Premium Room

  • Sleeps 2

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed

Melia Twin Room

  • Sleeps 2

Melia King Room

  • Sleeps 2

The Level Twin Room

  • Sleeps 2

The Level Double Room

  • Sleeps 2

The Level Grand Premium Twin Room

  • Sleeps 2

The Level Suite

  • Sleeps 4

The Level Premium Room

  • Sleeps 3

Melia Room Patio Garden View

  • Sleeps 2

Melia Room Exterior View

  • Sleeps 2

Premium The Level With Bathtub

  • Sleeps 3

The Level Suite

  • Sleeps 2

Supreme King Room

  • Sleeps 2

Room

  • Sleeps 2

View all photos for Melia Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room

9.0 out of 10
Wonderful
(40 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

9.2 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Grand Premium The Level With Bathtub

  • Sleeps 3

View all photos for The Level Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Level Room

  • Sleeps 2

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About the area

Madrid

A stay at Melia Madrid Serrano places you in the heart of Madrid, steps from U.S. Embassy and a 3-minute drive from Movistar Arena. .This hotel is 1.6 mi (2.5 km) from Bernabéu Stadium and 1.7 mi (2.8 km) from Gran Via.

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Golden Mile - 1 min walk - 0.1 km
  • U.S. Embassy - 2 min walk - 0.2 km
  • ABC Serrano - 5 min walk - 0.5 km
  • Bernabéu Stadium - 3 min drive - 2.2 km

Getting around

  • Nunez de Balboa Station - 6 min walk
  • Madrid Recoletos Station - 20 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 12 min drive

Restaurants

  • ‪federal - ‬2 min walk
  • ‪Asador de Aranda - ‬2 min walk
  • ‪East Crema Coffee - ‬2 min walk
  • ‪Restaurante Thong - ‬4 min walk
  • ‪Castizo - ‬3 min walk

About this property

Melia Madrid Serrano

Melia Madrid Serrano offers 307 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 307 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Madrid? This hotel has 5640 square feet (524 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Melia Madrid Serrano has a restaurant on site.
Arado - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 32 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 17.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arado

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • High chair
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5,640 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (160 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Eco-friendly cleaning products used
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property provides central air conditioning and heating (availability based on the season).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 17.5 for children
  • Nearby parking fee: EUR 32 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides central air conditioning and heating (availability based on the season).

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 25 to September 10
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Meliá Madrid Serrano Hotel
Meliá Galgos Hotel
Melia Galgos Hotel Madrid
Meliá Galgos Hotel Madrid
Meliá Galgos Madrid
Melia Hotel Galgos
Meliá Serrano Hotel
Meliá Serrano
Meliá Galgos
Meliá Madrid Serrano Galgos
Meliá Madrid Serrano
Melia Madrid Serrano Hotel
Melia Madrid Serrano Madrid
Melia Madrid Serrano Hotel Madrid

Melia Madrid Serrano Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 545 out of 804 reviews
Rating 8 - Good. 169 out of 804 reviews
Rating 6 - Okay. 59 out of 804 reviews
Rating 4 - Poor. 11 out of 804 reviews
Rating 2 - Terrible. 20 out of 804 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Soha

Bad management
Stayed 3 nights in Feb 2026

4/10 Poor

Joana

The rooms do not have air conditioning in the Winter. They have central heating. The rooms were quite hot. I had to borrow a fan to try to sleep. The beds were quite small and not very comfortable.
Stayed 1 night in Feb 2026

6/10 Okay

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
El cuarto bastante pequeño ! Caluroso, ruido de construcción, el espacio de la ducha y el WC es casi el mismo y el agua de la ducha sale al área de baño común
Stayed 5 nights in Jan 2026

10/10 Excellent

silvia

Stayed 1 night in Jan 2026

10/10 Excellent

Dayanna

Liked: Cleanliness, amenities, property conditions & facilities
Buen hotel, las habitaciones no son tan wao, pero es cómodo. Mi único detalle que el baño apestaba por los conductos.
Stayed 2 nights in Jan 2026

10/10 Excellent

Marco, Santiago

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great spacious rooms.. if you can stay in Level rooms a super plus.. Great for families
Stayed 3 nights in Jan 2026

10/10 Excellent

Marcel

Stayed 2 nights in Jan 2026

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities
Desayuno exquisito, buen ambiente
Stayed 2 nights in Jan 2026

10/10 Excellent

Silvia Maria Salas

Travelled with family
Excelent
Stayed 6 nights in Dec 2025

6/10 Okay

Francisco, Bogotá

Liked: Cleanliness, property conditions & facilities
Good, but overpriced.
Stayed 1 night in Dec 2025

10/10 Excellent

jaime leon

Stayed 2 nights in Jan 2026

10/10 Excellent

mijal

Liked: Cleanliness, amenities, property conditions & facilities
Great location , super nice staff . Good breakfast , everything was spot on . Will stay there again
Stayed 2 nights in Dec 2025

10/10 Excellent

CESAR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen hotel. Excelente ubicación y muy tranquilo
Stayed 2 nights in Jan 2026

10/10 Excellent

Rummel Aubin Medina, Missouri City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, very professional, perfect location for visiting the city.
Stayed 8 nights in Dec 2025

6/10 Okay

Enrique

Liked: Cleanliness, staff & service, amenities
Carpets in the halls
Stayed 6 nights in Dec 2025

10/10 Excellent

raymundo, mexico

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
All of the above plus great location.
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good staff, and very nice lobby.. simple room.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel with great staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff and the triple room was good and clean. Breakfast was fantastic!
Stayed 3 nights in Dec 2025

10/10 Excellent

Mario

Stayed 2 nights in Dec 2025

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Stayed 1 night in Dec 2025

10/10 Excellent

Magda

Stayed 1 night in Dec 2025

10/10 Excellent

DIANA

Stayed 1 night in Dec 2025

10/10 Excellent

Manuel

Stayed 2 nights in Dec 2025