See all properties
Save

Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Interior detail
Exterior
Standard Room, 2 Queen Beds
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Spa

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Centre In The Square
    ‪8 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Wilfrid Laurier University
    ‪7 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, desk, blackout curtains

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout curtains

Premium Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

1 bedroom, premium bedding, desk, blackout curtains

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pillow-top beds, desk, blackout curtains, soundproofing

Quality Inn

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
4.1 out of 5, Very good, (1289)
The price is AU$159
for 1 room
includes taxes & fees
30 June - 1 July
Quality Inn

About the area

Kitchener

With a stay at Crowne Plaza Kitchener-Waterloo by IHG, you'll be centrally located in Kitchener, within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square. .This spa hotel is 1.2 mi (2 km) from Kitchener Memorial Auditorium Complex and 2.7 mi (4.4 km) from Wilfrid Laurier University.

What's nearby

  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km
  • Bingemans - 6 min drive - 5.1 km
  • Wilfrid Laurier University - 7 min drive - 4.7 km
  • University of Waterloo - 8 min drive - 5.4 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪Coffee Culture Cage and Eatery - ‬2 min walk
  • ‪Variedad Latina Restaurant - ‬2 min walk
  • ‪The Yeti Cafe - ‬4 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a full-service spa, a quick walk to Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 201 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 37-inch LED televisions with cable programming provide entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as desks and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy American cuisine at Aqua Lounge Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Kitchener? This hotel has 15000 square feet (1394 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 578 out of 1194 reviews
Rating 8 - Good. 318 out of 1194 reviews
Rating 6 - Okay. 168 out of 1194 reviews
Rating 4 - Poor. 56 out of 1194 reviews
Rating 2 - Terrible. 74 out of 1194 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

giulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Sophia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Maryla, AMHERSTVIEW

Liked: Cleanliness, staff & service
The parking lot was not attached to the hotel and was a fairly long walk with our bags through multiple doors without automatic entry and and stairs before we got to the elevator. The WIFI was unreliable, it kept logging us out.
Stayed 1 night in Mar 2025

6/10 Okay

carolyn

Travelled with partner
Liked: Cleanliness
It was clean, staff wasn’t super helpful. Wifi was bad. Good location
Stayed 4 nights in Mar 2025

10/10 Excellent

ethan

Stayed 1 night in Mar 2025

2/10 Terrible

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Love this hotel, but tired of the ridiculously strict late checkout policy. I was given 2pm many times, now its 12:30 at the latest. I was an hour late leaving and they would not wave a 50 dollar charge. They kept saying that checkout was 11, but were given 12:30. Also, sold-out to them is not actually sold out. Will be seeking other options of heading back downtown kitchene.
Stayed 1 night in Mar 2025

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very loud at night, couldn’t sleep. I understand it was due to a celebration but nothing was done about people banging on other’s doors and screaming in the halls.
Stayed 1 night in Mar 2025

8/10 Good

Haigriva

Stayed 2 nights in Mar 2025

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained
Stayed 1 night in Mar 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2025

6/10 Okay

Violet

Stayed 1 night in Mar 2025

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Zoe

Stayed 1 night in Mar 2025

2/10 Terrible

catarina

Travelled with partner
Disliked: Staff & service
Tried to call the front desk multiple times every time it would hang up after ringing off the hook for 2 mins. Had to pay for parking (not noted anywhere you have to pay) The whole hotel was just younger people partying. Tried to complain about noise and no one ever answered. Checking in took a long time even tho they had 3 people working the desk… Overall I would give the hotel a 2. Woke up at 8 am to the younger people yelling across the balcony’s. It was an overall bad stay unfortunately.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a great service, hotel room was really nice.
Stayed 1 night in Mar 2025

8/10 Good

Joleen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bowling and mini putt Mini putt was expensive for what it was but bowling was a decent price
Stayed 1 night in Mar 2025

6/10 Okay

Gisele

Stayed 2 nights in Mar 2025

6/10 Okay

Antone

Travelled with partner
Disliked: Property conditions & facilities
Hotel was fine enough I guess… room ok… bathroom not great. Surrounding nightlife… very poor.
Stayed 1 night in Mar 2025

10/10 Excellent

Ivana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Amazing!
Stayed 1 night in Mar 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2025

10/10 Excellent

Carlo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Went during march break with 3 kids and had an Excellent stay. Convenient location, pool was a good size. Staff were friendly and accommodating. Room was clean and bed was comfy. Breakfast buffet had great selection. If you need to add a cot, make sure you get premium queen - staff accommodated us for this, but would have been difficult if we went on a busier night. Just a note about the arcade - most games don’t work, and we lost some coins in faulty games. The bowling alley has probably seen better days but it worked and was a fun addition. I can imagine this spot to be easily taken over by teams on a tournament, which could be an issue if you’re not a part of the group. Overall, would recommend.
Stayed 1 night in Mar 2025