4/10 Poor
Sheila E.
21 May 2025
Disliked: Cleanliness
Sugar Beach 134 needs repairs, Vacasa neglects us
Love Sugar Beach! condo was well equipped, despite needing repairs, location is amazing ! Our condo had issues Screen door was not attached, patio front needs repair, cement edge breaking away in places, ceiling needed repair paint was peeling in many places, ceiling had many cracks, slider door drapes were filthy, dryer vent left much lint in shower despite following directions, shower wall needed to cleaned before using shower, bathroom sink was clogged leaving it unusable most of the stay. Despite 3 phone calls to Vacasa help desk, 3 visits to Sugar beach office ( the 3 ladies were kind and sympathetic But shocked each time we visited them that no one from Vacasa reached out to us ) And an email as per requested by the ladies in the office with pictures of the issues sent to sugar beach who then spoke with a local Vacasa rep, Not one return call, visit or email from Vacasa during our month stay. Not acceptable to ignore and never address any of the issues. All could have been handled in a day or so. The experience was not what we had expected. Our family has stayed at various Sugar Beach Resort units 28 times over the years, never an issue. Our trip was planned a year in advance, we paid 10,000 for a month there but were not offered even the slightest support when there were issues. I have attached photos of issues. I do have a few more photos on my phone. Even 3 weeks after our return home no one has reached out to us. Tal and Sheila
Sheila E.
Stayed 30 nights in Mar 2025