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We reached during the storms, and were told the day before by the staff that all is well, so we did not cancel the trip. Although later we realized they had known about road blocks and staff taking off. When we called that we would be late as stuck in traffic block (flooding and damaged roads) and may not make it to the hotel since might have to stay on the other side of the road overnight, the best they came up with “we could waive off the late arrival fee”! The room was supposed to be “full ocean view” and we paid extra on Expedia for it — not partial but our room, although di’s have ocean and some hills view faced the air conditioning or some noise making machines from the balcony. They had advertised kitchen with stove, so we came prepared with groceries from Costco especially with the storm, they provide a small electric plate. Rooms are spacious and staff was courteous but housekeeping was once in 7 days. Their facility was flooded, parked on the road, mini golf soaking and pool/stairway etc closed yet we were charged $$$ for the resort fee. I wish as a Hilton property, they reimbursed for the inconvenience or at least did not charge for the resort fee as most of the facility was not usable, including elevators, that were mostly stuck and out of order. I expected more for the price we paid. They also do not provide any herbal/green tea bags like normally hotels do.

Nice staff/clean rooms. Overall very nice

Gretchen took care of us when ever we needed anything. Her amazing ability to make us feel like family was top notch.

Wonderful staff! Perfect location - right on the beach and an easy walk to restaurants and shops. Fun activities offered on-site. Did I mention, wonderful staff?!

The resort is beautiful! Absolutely nothing negative to say, the view, staff and the food, albeit expensive, it is well worth it!

The property was absolutely stunning. We brought our family of four, and our 12‑year‑old especially loved having the freedom to roam and explore. Everything was clean and well maintained. There were definitely a lot of people around, but it never felt overwhelming since we spent most of our time at the beach. Overall, a beautiful place for a relaxing family getaway.