Gramercy accommodation with spa

The

It has a great location off Times Square but it is not very well up kept. Outlets are falling off the walls, landline does not work had to use my cell phone to call front desk, TV did not work maintenance came to fix. Also no AC n it was hot when we first got here. Apparently AC only during a certain season n people who were suppose to fix the phone and adjust temp in room never came.

My sheets weren’t changed in 5 days. And they used a bottom sheet as a top sheet. My key didnt work 98 % of the time.

Friendly staff; very clean; loved the daily food and beverage allowance; convenient location

Clean property

When we checked in we were offered a better room with the same view for the same price. This location is right within walking distance to the Empire State Building (about 20 min), theaters (about 5-10 min) and the subway and Central Park. Will definitely stay again!