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Mercure Edinburgh Haymarket

4.0 star property

Photo gallery for Mercure Edinburgh Haymarket

Daily full breakfast (GBP 18.50 per person)
Property entrance
Bar (on property)
Exterior
In-room safe, desk, soundproofing, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Air conditioning
  • Room service
  • Bar
  • 24/7 front desk

Explore the area

View map
38 Gardner's Crescent, Edinburgh, Scotland, EH3 8DQ
  • Princes Street
    ‪9 min walk‬
  • Edinburgh Castle
    ‪10 min walk‬
  • University of Edinburgh
    ‪15 min walk‬
  • Edinburgh (EDI)
    ‪17 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed with Sofa bed

Comfort Room, 1 Double Bed with Sofa bed

Comfort Room, 1 Double Bed with Sofa bed

7.8 out of 10
Good
(7 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

8.4 out of 10
Very good
(56 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Superior Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Privilege, Superior Room, 1 Double Bed

8.6 out of 10
Excellent
(8 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Twin Room, 2 Single Beds

In-room safe, desk, soundproofing, iron/ironing board

Comfort Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(26 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Edinburgh

A stay at Mercure Edinburgh Haymarket places you in the heart of Edinburgh, within a 15-minute walk of Grassmarket and Princes Street. .This hotel is 0.8 mi (1.2 km) from George Street and 1.5 mi (2.4 km) from Edinburgh Castle.

What's nearby

  • Edinburgh International Conference Centre - 4 min walk - 0.4 km
  • Princes Street - 9 min walk - 0.8 km
  • Edinburgh Castle - 10 min walk - 0.9 km
  • Grassmarket - 10 min walk - 0.9 km
  • University of Edinburgh - 15 min walk - 1.3 km

Getting around

  • Edinburgh Haymarket Station - 9 min walk
  • Haymarket Tram Station - 10 min walk
  • Edinburgh Airport (EDI) - 22 min drive

Restaurants

  • ‪Costa Coffee - ‬4 min walk
  • ‪Maki & Ramen - ‬3 min walk
  • ‪Loudons - ‬1 min walk
  • ‪The Raging Bull - ‬5 min walk
  • ‪La Viola Cafe & Bistro - ‬5 min walk

About this property

Mercure Edinburgh Haymarket

Hotel with a bar, near Edinburgh Castle
Mercure Edinburgh Haymarket offers 110 air-conditioned accommodations with laptop-compatible safes and hair dryers. Televisions come with satellite channels and pay movies. Bathrooms include showers.

This Edinburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 110 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Hindi, Hungarian, Icelandic, Italian, Latvian, Polish, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available from 6:00 AM to midnight; GBP 11 per day; discounts available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 18.50 per person
  • A bar/lounge

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 18.50 per person
  • Nearby parking fee: GBP 11 per day (1640 ft away; open 6:00 AM to midnight)
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Mercure Edinburgh Quay Hotel
Mercure Quay Hotel
Mercure Edinburgh Quay
Mercure Quay
Mercure Edinburgh Quay Scotland
Mercure Edinburgh Haymarket Hotel
Mercure Edinburgh Haymarket Hotel
Mercure Edinburgh Haymarket Edinburgh
Mercure Edinburgh Haymarket Hotel Edinburgh

Mercure Edinburgh Haymarket Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 1004 reviews
Rating 8 - Good. 324 out of 1004 reviews
Rating 6 - Okay. 111 out of 1004 reviews
Rating 4 - Poor. 65 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Isabelle

Stayed 1 night in May 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel Greeted warmly by front of house Room was excellent Comfortable clean luxurious Breakfast was excellent Only £4 for a taxi to old town Shopping mall Carpark Short walking distance Would recommend dropping off cases first before parking
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Kareeshma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet was not working.
Stayed 1 night in Apr 2025

4/10 Poor

Jennifer

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff were nice. Room had terrible, loud background noise all night. Room phone didn't work. No solution offered to noise problem. Will not be staying again
Stayed 1 night in Apr 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Lovely clean room. Big comfy bed. Coffee machine in the room. Nice toiletries. Staff all very pleasant and helpful. Handy for Haymarket station.
Stayed 1 night in Apr 2025

8/10 Good

Agata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Branchie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2025

6/10 Okay

Steven

Stayed 1 night in Apr 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and helpful staff. Easy to walk into the city. Lots of dining options near by.
Stayed 3 nights in Dec 2024

2/10 Terrible

Leo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night on 15th April and it was, frankly, one of the most disappointing hotel experiences I’ve had. First, there was no WiFi available, according to the front dest due to a “technical glitch”, something the staff acknowledged but did nothing about. To compound the issue, I was placed in a basement room with zero phone signal, leaving me completely cut off. I was unable to join a critical work call with a client, was not only frustrating but professionally damaging. The room itself smelled musty and damp, which made the environment feel unclean and uncomfortable. When I raised these issues with staff, they were entirely unhelpful and disinterested, no offer to move rooms or even apologise meaningfully. To top it off, I discovered the shower was broken the next morning. The head was detached and unusable. I couldn’t even get a proper wash before checking out. This hotel failed on every basic level: connectivity, cleanliness, functionality, and service. For a chain like Mercure, this is completely unacceptable. I advise others to book elsewhere, especially if you need to work or expect a minimum standard of care and professionalism.
Stayed 1 night in Apr 2025

6/10 Okay

D

Business traveller

Expensive for what you get.

I have stayed in this hotel for my past 3 out of 4 visits to Edinburgh. On each occasion the wifi has never worked, whether in foyer or bedroom. When discussed with the front desk, they insisted there wasn't a problem. Very disappointing. Didn't have breakfast or dinner in the hotel so I'm unable to comment.
Stayed 2 nights in Apr 2025

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreadful experience, no internet all week

This was the worst stay for a business trip I’ve had & I have travel all over the world. Everything seemed fine when we arrived, hotel accepted our bags early but no room so we went to work, returned at 6pm & checked in. I had a really important meeting online so went to log in to my VPN & the reception had not told us how to log in so went to call & had a dead line on the phone, which is illegal I had mins until the meeting, went to reception & they said ‘no internet’, didn’t tell us at check in & had no emergency line for the phones. They said the firewall had an issue and that the internet would be on the following day. We were starving so asked to order room Service low&behold, no room service for dinner anywhere in the hotel as the chef was off on Mondays & no cover. We travelled 5am & they didn’t tell us. then they said order delivery. Went back to the room & my wife pulls back the bedsheets & there are lots of black hairs in the bed. Disgusting. We had to go down to reception & ask them to change the sheets, which they did reluctantly! Around the room, everything was falling off, towel holder, toilet seat was loose & toilet roll holder also loose. The next three days, we didn’t get back until late from work, still no internet, all excuses, no offer of a drink for the trouble, nothing, just ignorance & no customer service. The final day, they had a dongle internet that was only available at reception & 1st floor. We used 14.6gb data this week, charged. Refund asap
Stayed 4 nights in Apr 2025

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreadful hotel, no internet, dirty sheets ❌service

This was the worst stay for a business trip I’ve had & I have travel all over the world. Everything seemed fine when we arrived, hotel accepted our bags early but no room so we went to work, returned at 6pm & checked in. I had a really important meeting online so went to log in to my VPN & the reception had not told us how to log in so went to call & had a dead line on the phone, which is illegal I had mins until the meeting, went to reception & they said ‘no internet’, didn’t tell us at check in & had no emergency line for the phones. They said the firewall had an issue and that the internet would be on the following day. We were starving so asked to order room Service low&behold, no room service for dinner anywhere in the hotel as the chef was off on Mondays & no cover. We travelled 5am & they didn’t tell us. then they said order delivery. Went back to the room & my wife pulls back the bedsheets & there are lots of black hairs in the bed. Disgusting. We had to go down to reception & ask them to change the sheets, which they did reluctantly! Around the room, everything was falling off, towel holder, toilet seat was loose & toilet roll holder also loose. The next three days, we didn’t get back until late from work, still no internet, all excuses, no offer of a drink for the trouble, nothing, just ignorance & no customer service. The final day, they had a dongle internet that was only available at reception & 1st floor. We used 14.6gb data this week, charged. Refund asap
Stayed 2 nights in Apr 2025

2/10 Terrible

Rachel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No WiFi!!! Dismissive staff, poor cleanliness.
Stayed 4 nights in Apr 2025

10/10 Excellent

Krystian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay during my city break. The hotel exceeded expectations in every way. The staff were incredibly helpful and friendly, always ready to assist with anything we needed. The breakfast was delicious with a great variety to start the day right. The location couldn’t be better just a short walk to Tesco for any quick needs, 10 minutes to the charming old town, and also only 10 minutes from the Airport Express bus stop, which made traveling super convenient. Everything was excellent, and I highly recommend this hotel to anyone visiting the city. Want it to sound more casual or more formal?
Stayed 3 nights in Apr 2025

10/10 Excellent

Billy

Stayed 2 nights in Mar 2025

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Problem with the heat!
Stayed 2 nights in Mar 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for tourists and business visitors

Beautiful room and very friendly staff. Breakfast was excellent and excellent value with everything you would expect hot and cold options and haggis too! Area was quiet, business area and only 10-15 mins walk from the centre. Bed was very comfortable.
Stayed 1 night in Apr 2025